How to Book | Payment Policies | Cancellation Rules | Travel Guidelines
Last Updated: 01-12-2025
Our international and domestic individual tours or any other services and products are sold subject to these Terms and Conditions, as amended from time to time and the contract between you and us shall be governed by the same. If you book any third-party products through us, their Terms and Conditions would be applicable in addition to our Terms and Conditions.
Those who fulfill the conditions set out by the Reserve Bank of India (RBI) and the laws relating to foreign exchange in India should have a valid passport with at least six months validity from the date of return from the tour and have been granted the necessary visa, travel insurance, medical insurance, and any medical inoculations as applicable.
Holidays provide an essential opportunity to refresh ourselves and escape our demanding schedules. Therefore, holidays need to be chosen carefully so that you have pleasant memories.
Individual Tours (also known as Tailor-made or Customized Tours) are designed to enable you to enjoy complete 'freedom'. Everything regarding your holiday is 'Tailor-made' depending on your individual requirements, tastes, and budget. You can buy complete packages or just components of a package amongst other services. e.g. Only accommodation, sightseeing.
Now that you have an understanding of international and domestic individual tours holiday options available, you will be better equipped to make a choice that best fits your likes and requirements.
Please complete and sign the Booking Form and the Terms and Conditions per tour participant after pursuing the How to Book Rules, Terms, and Conditions, tour brochure, itinerary, or website.
In case where a tour participant belongs to more than one family under a single form, it shall be signed by the head / authorised person of each family and the same shall be constituted as acceptance with full responsibility of a contract for and on behalf of all tour participants booked.
In case the travel agent or any other person signs the Booking Form, it shall be conclusively presumed that the tour participant had given the necessary authority to such lead person / agent to sign the Booking Form and Terms and Conditions and enter into a binding contract on their behalf with the Company, assuming full responsibility.
If you are booking through your Travel Agent, you should make all payments to your Travel Agent and the Travel Agent would pay the Company on your behalf.
Signing the Booking Form and Terms and Conditions and the payment receipt issued for the initial payment made towards the tour cost shall constitute a legally binding contract between the parties.
A signed Booking Form is the preferred mode of confirming a booking. However, where a signed Booking Form has not been obtained, the following acts by the tour participant(s) shall each independently constitute full and unconditional acceptance of these Terms and Conditions and shall be deemed to form a legally binding contract between the tour participant(s) and the Company:
The tour participant(s) acknowledge that they have read, understood, and agreed to these Terms and Conditions prior to making any payment or confirming the booking by any of the above means. Inability to produce a signed Booking Form shall not absolve the tour participant(s) of their obligations under these Terms and Conditions.
You can book our international and domestic individual tours or any other services and products by making a payment to us both Online and Offline modes or through a combination through our office, Preferred Sales Agents (PSA), or your own travel agent, website.
We require the original passport of each tour participant to be submitted to us at the time of booking.
Please read the Booking Form, Terms & Conditions, How to Book, Tour Brochure / Itinerary, Offers, and Promotions (if applicable) enclosed herewith. Please complete and sign one Booking Form and Terms & Conditions per party. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family assuming full responsibility for themselves and all members of their family. If the Booking Form is signed by any person other than all family heads, it shall be conclusively presumed that the signing person(s) had the necessary authority granted to them by the remaining members to sign on their behalf, assuming full responsibility and entering into a binding contract with the Company. Signing of the Booking Form and the payment receipt issued for payment made towards the Tour Cost shall constitute a legally binding contract between the parties.
A signed Booking Form is the preferred mode of confirming a booking. However, where a signed Booking Form has not been obtained, the following acts by the tour participant(s) shall each independently constitute full and unconditional acceptance of these Terms and Conditions and shall be deemed to form a legally binding contract between the tour participant(s) and the Company:
The tour participant(s) acknowledge that they have read, understood, and agreed to these Terms and Conditions prior to making any payment or confirming the booking by any of the above means.
Where a booking is initiated or confirmed through WhatsApp, email, or any other electronic communication channel, the tour participant expressly acknowledges that such communication constitutes a valid and binding confirmation of the booking. Screenshots, chat records, and email threads shall be admissible as evidence of the booking and the tour participant's acceptance of these Terms and Conditions. The Company reserves the right to rely on such records in the event of any dispute.
Along with the Booking Form, please enclose the advance amount and the visa advance, which unless otherwise provided, are detailed in the Booking and Advance Annexure shared with you at the time of booking.
If there are any Land Arrangements purchased in conjunction with a Cruise Vacation, please refer to Table 1 for Land Arrangements payments.
The prices quoted are subject to availability at the time of booking and are subject to change without prior notice.
The rate of exchange will be as applicable on the date of payment.
Any additional taxes, levies, or statutory charges shall be applicable over and above the aforesaid payments.
If the tour participant(s) cancel the booking after payment of the non-refundable advance, for any reason whatsoever, or fail to pay the entire tour cost within the stipulated time, the said advance shall stand forfeited in full without any obligation on the Company to refund the same.
At the time of booking, full payment is required for your air ticket (inclusive of taxes), visa, and insurance. Upon receipt of payment into our account, we will initiate ticket issuance, visa facilitation, and insurance, and simultaneously book your land arrangements. Please note that air ticket prices are dynamic and subject to change until ticketed. Air tickets once issued are governed by the amendment and cancellation policy of the respective airline, which may range from ₹5,000/- and may go up to 100% of the total fare payable.
In case your visa is rejected or you decide not to proceed with your booking, the visa fees and all supplementary charges including courier fees, visa facilitation charges, SMS charges, urgent fees, and consulate charges, along with our administrative charges, are 100% non-refundable without exception.
Tours involving Cruises, Coach Tours, Train Tours, Holiday Homes, and/or any other third-party product will also require payment of the advance stipulated by the respective third-party supplier. This additional advance will be confirmed and collected at the time of booking.
Packages booked during trade fairs, events, or festivals may attract extra charges and immediate cancellation charges, which will be communicated before proceeding with the booking.
Conditional or promotional prices periodically launched may require full payment upfront and may be subject to a modified cancellation policy, which will be communicated at the time of booking.
Your booking will be confirmed only upon receipt of the deposit as detailed in the Booking and Advance Table. The Company reserves the right to refuse a booking without assigning any reason. If the deposit is not received within 7 days of booking, the reservation will be automatically cancelled. On certain departures, deposits may be required at the time of booking to hold seats.
Air-inclusive bookings and certain intra-trip flights require an additional non-refundable deposit at the time of booking, which may be up to 100% of the airfare.
If an air reservation is made by the Company, full payment of airfare may be required at the time of booking. If any airline imposes an increase in taxes, fuel surcharges, YQ/YR taxes, or any other levies, the tour participant shall be liable to pay the additional charges regardless of whether full payment has already been received by the Company.
When booking a trip inclusive of flights, you will be required at the time of booking to provide the full name as per passport, passport number, nationality, and date and place of issue for each guest. The Company shall not be held liable for any loss, charges, or consequences arising from incorrect or incomplete information provided by the tour participant.
At the time of booking, the Company shall share a detailed itinerary featuring the hotel(s) where you will stay during your trip. You are strongly advised to thoroughly review the hotel amenities, room services, room size, location, photographs, and guest reviews before proceeding with the booking. The Company shall not be responsible or liable to pay any compensation, damages, consequential loss, or refund in relation to your booked hotel. You agree not to initiate legal proceedings against the Company unless there is a manifest error on our part, and you agree to abide by the terms and conditions of the respective hotel.
Airlines and other travel providers change prices and routes periodically. All air routings are under the sole control of the airline and are subject to change at any time without prior notice.
The Company does not hold an allocation of air seats. All flight reservations are made on request and are subject to the terms and conditions of the respective airline. Airlines and the Company reserve the right to change seat assignments at any time without notice.
Itinerary changes arising from flight delays or schedule changes are solely under the airline's control. The Company reserves the right to offer alternative schedules for itineraries affected by airline changes. Flight delays, cancellations, and schedule changes are the responsibility of the airline. The Company shall not be responsible or liable for any such delays, rescheduling, or additional charges arising therefrom.
Frequent Flyer mileage accrual is at the sole discretion of the airline(s) and is not always granted for airfare purchased through the Company. The Company bears no liability if accrual is denied or if upgrades are not permitted.
You are required to reconfirm air tickets 72 hours prior to departure. In cases where you are returning on a date later than the tour end date, it shall be your sole responsibility to reconfirm your air tickets. The Company shall bear no liability for missed flights due to failure to reconfirm.
Passengers may upgrade to Premium Economy, Business Class, or First Class by paying the applicable difference in airfare at the time of booking.
The Company reserves the right to cancel the booking and impose cancellation charges if any payment is not received as per the Booking and Advance Table.
If you are booking any package within 20 days of the departure date, 100% of the package payment must be made immediately before any service is confirmed. Such bookings are subject to availability.
The Company does not charge for name changes or minor name corrections; however, where third-party costs are incurred, these will be passed on to the tour participant. Not all airlines permit name changes or corrections, and a new airfare may need to be purchased in such cases, the cost of which shall be borne entirely by the tour participant.
The Company does not charge for minor booking changes; however, where third-party costs are incurred, these will be passed on to the tour participant. Please note that costs and charges may increase as the departure date approaches.
Based on the tour option chosen, you are required to obtain your visa before departure. Visa costs will be advised by our Sales Officer. Your visa cost includes documentation fees and administrative fees, and may or may not include visa fees. The visa fee does not include any supplementary charges such as courier fees, urgent processing fees, visa facilitation charges levied by the consulate, or any other fees not explicitly mentioned as included in the visa fees.
Please note that if you are travelling by air, you may transit through different countries, which may require additional visa arrangements such as multiple-entry visas or transit visas. It is your sole responsibility and liability to ensure the issuance of all necessary and proper visas for all countries of transit or entry.
Please note that the original passport of each tour participant must be submitted to us along with the required visa documents.
In the event of rejection of any visa by the consulate, the actual visa fees plus visa service fees per person and incidental administrative charges shall be deducted and are non-refundable. If the rejection falls within the cancellation period, the cancellation policy shall apply in addition to the above deductions.
All documents required for visa processing must reach us no later than 60 days prior to the date of departure. Failure to submit documents within this period, or bookings made within 45 days of departure, will attract urgent visa fees as applicable at that time. Payment of urgent visa fees does not guarantee the issuance of a visa. During peak periods, certain visas may take longer to process. If a visa is not granted for any reason in such cases, the cancellation policy shall apply, and the visa advance paid shall remain non-refundable.
As the granting or rejection of a visa is the sole prerogative of the concerned sovereign government, Destination To Plan does not guarantee the issuance of any visa. Destination To Plan acts merely as a facilitator in this process and shall bear no liability whatsoever for any visa refusal, delay, or revocation and the consequences thereof, including but not limited to tour cancellation, forfeited bookings, or any financial loss suffered by the tour participant.
Apart from visa documentation which is available as stated above, please note that you will also be required to provide the following documentation:
NOTE:
As per the present Reserve Bank of India (RBI) Regulations, all resident Indians holding Indian passports are entitled to an amount not exceeding USD 10,000 or its equivalent per person, in one financial year for one or more private visits under the Basic Travel Quota. All individuals holding valid Passport, travelling on business are entitled to seek USD 25,000 or its equivalent Foreign Currency for every visit. Individuals are entitled to combine the BTQ and Business Travel quota for their visit abroad. The US Dollar cash limit for any single visit cannot exceed a maximum of USD 3000 or its equivalent. Kindly note that the above specifications are subject to change as per the prevailing rules and regulations. At the time of booking, kindly confirm about such quota.
You will pay the total tour amount in Indian Rupees to the company along with the completed and signed BTQ Form and other documents which will be required by us for the release of the Foreign Exchange towards the cost of the tour. Please see the documentation required to be provided under KYC (Know Your Customer) norms published by the Reserve Bank of India (RBI).
You can pay for your tour using a variety of payment modes as listed below:
Pan card copy is mandatory for cash payments as per the Government of India guidelines.
Cheque and Demand Drafts must in all cases be sent to the head office by registered letter enabling acknowledgment of receipt. The company declines all responsibility for cheques sent by the regular postal service. If the Cheque is bounced it will incur a penalty along with applicable GST and if there is stop payment it will incur a penalty along with applicable GST; subsequently, a new invoice will be sent which includes Cheque bouncing charges / Stop payment charges. Booking confirmation and payment receipt will only be sent after Cheque is cleared. Cheque / Demand Drafts to be payable in the name of Warranty N Support Internet Private Limited and it is mandatory to attach quotation and invoice for processing.
For "international and domestic individual tours" all services will be as per those specified/confirmed and paid for as per the Invoices and Service Voucher(s). A Service Voucher is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is the customer's responsibility to check the Service Voucher(s) carefully and to let the concerned staff at the company head office or Preferred Agents (PA) or your travel agent know immediately in the event of any error. Important/emergency contact numbers are printed on the Services Vouchers and/or the briefing sheet provided to you.
Please refer to Booking Amount and Payment Head for the due date for payment. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air tickets, if applicable approximately 7 days prior to your departure date provided you adhere to the time schedule of documentation.
Cruise accommodation is priced on two guests sharing a twin cabin. A limited number of single cabins are available at an extra cost. On many cruise liners, triple rooms and quad rooms may not be available.
Your "twin share" Sailing/Cruise price normally includes an amount covering Cruise Fees & Taxes, gratuities to onboard cruise personnel. However, in some cruise liners Gratuity is not included in the cost and has to be paid separately at the time of boarding by you. Cruise Fees or "Non-Discountable Amount" as referred to by the cruise liner, is a mandatory fee charged by the cruise liner. Non-Discountable Amount is not subject to reduction in any discount promotion. Cruise Taxes, as used by the cruise liner, refers to certain taxes, fees, and charges imposed by governments or quasi-government authorities, relating to any aspect of your cruise, for example, customs fees, head taxes, inspection fees, immigration and naturalization fees, harbour maintenance fees and taxes. Government fees and taxes are subject to change without notice and will apply regardless of your booking's payment status. The cruise line reserves the right to impose or pass through fuel surcharges, security surcharges, or other incidental surcharges. No right of cancellation exists in these circumstances. These additional Cruise Fees, Taxes, and gratuities are available online which you can check with the respective cruise liners you are booking.
Some cruise liners require guests to complete mandatory forms 30 days prior to the cruise departure. These are available online from the cruise company.
To make your holiday/vacation even more memorable, cruise liners offer an extensive program of optional shore excursions. Some cruise liners may allow you to book these online directly with the cruise operator in advance of sailing at an extra cost.
Cabin/deck allocation is strictly controlled by the cruise liners. The company does not hold any assignment of cruise liner cabin/deck and all reservations are made on request and are subject to availability and terms and conditions of the cruise liners.
The cruise operator has reserved the right to cancel any departure due to insufficient reservations up to eight weeks before the date of departure. Passengers may be offered alternative cruise dates. The cruise operator also reserves the right to cancel any departure up until the date of that departure due to force majeure or other circumstances beyond the control of the operator that prevents the operation of the tour including governmental and administrative decisions. Neither the cruise operator nor the company is responsible for any costs or penalties relating to air transport or other services that are cancelled. The cruise operator is not liable for failure to provide the services or accommodations offered to the extent that such services of accommodations cannot be provided due to force majeure or other circumstances beyond its control.
Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The company will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of the company for reasons of such assignment.
River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause the company to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motor coach, or hotel accommodation with little to no advance notice. These events are beyond our control, and the company will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.
The customer must inform the company, in writing and prior to the booking, of any special needs that may concern him or her personally or any other traveller participating in this trip likely to have an impact on the travel procedure and needs special assistance for persons with reduced mobility (whether in a wheelchair or not), accompanying pets, oversize luggage, etc. (Please note: if the service providers accept a customer accompanied by a pet, the customer must provide an updated international certificate of vaccination). More generally, the customer is obliged to inform the company, in writing of all special requests and needs. Such requests will be submitted to the supplier by the company and will be fulfilled at the sole discretion of the supplier and the supplier may charge a fee for such special request. Although we will endeavor to pass any reasonable requests on to the relevant supplier, this is not a confirmation that the request will be met. All requests are subject to availability. It is also your responsibility to double-check and reconfirm any requirements with the company.
A minor is referred to as someone under the age of 18. If the parents of the minor are not travelling on the tour the legal guardian/person accompanying the minor must provide the following documents:
During the entire tour, the minor traveller must carry the contact details of his or her parent(s) or legal guardian (name, address, phone numbers) in order to ensure that the parent(s) or the legal guardian/person accompanying the minor can be contacted directly.
All booking requests for minors traveling non-accompanied by their parent(s) are subject to the prior authorization of the company and are legally bound to be signed by father, mother, or the legal guardian bearing the mention "in agreement with the father, the mother." Moreover, before entering into the contract, the contact details of the legal guardian/person accompanying the minor during the trip (or if necessary, those of the minor) will have to be communicated to the company, in order to enable it to make direct contact with the minor or the responsible adult, if necessary.
Each person purchasing a tour package, or any other travel service must be at least 18 years of age and legally capable of contracting. Each person entering into a contract with the company must guarantee the validity of the information provided and is personally liable for each person registered on the Booking Form.
It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, Service Vouchers, and your Passport with necessary Visa and Immigration clearance (if applicable), confirmed air-tickets, documents confirming insurance to cover the risk to life, limb, and property for the entire duration of the tour, medical clearances, inoculation/vaccination certificates, as the case may be, to be able to travel as per the Tour Itinerary.
We would not be responsible/liable in any way for any error that may occur on the stamped visa by the Consulate/Embassy regarding names, attachment of wrong photographs, wrong passport number, duration, and type of visa (single/multiple) entry.
We would not be responsible/liable for any loss of your documents, which are returned to us by the Embassy/Consulate through third parties, nor if your documents are lost/misplaced/delayed when sent through a courier company from one office to another or from the office to Embassy/Consulate/Travel Agent/Visa Agent and back. In the eventuality of any such loss, we would put in our best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities.
Please take note that if you are flying, you may transit through different countries for which there may be changes in visa requirements such as multiple entry visa or transit visa. It shall be your responsibility/liability to ensure the issuance of the necessary/proper visa.
It is essential that you apply for your visas early. Given the security concerns and cautious approach adopted by Embassies and consulates, visa processing can take quite long. Hence it is of utmost importance that you submit the documents required to apply for your visa well in advance of your date of travel. At the time of booking your tour please make sure you have the appropriate passport valid for at least 6 months (For Malaysia – 9 months) after the date of your return to India, along with enough blank pages for all visas.
You may be required to appear personally before the embassy/consulates for any Interview(s) providing biometrics as and when required and advised by the concerned authorities. For USA Biometrics and personal interview will be on separate days which may or may not be consecutive. The cost of stay, transportation, and/or any other expenses shall be borne by you.
Important Notes:
Biometric data that will be collected are scans of your fingertips and a digital photograph of your face or eyes. There should be no cuts, wounds, or Henna (Mehndi) on your hands when going for biometric scanning. All UK, USA, and Schengen (EUROPE) visa applicants are required to provide biometric data as part of the application process. Children under the age of 12 may have to visit a Visa Application Centre to have their photographs and finger scans taken, but their photographs will need to be provided with the application form. Visa procedures change from time to time and from country to country. For USA, the biometrics and personal interview will be on separate days which may or may not be consecutive.
Destination To Plan does not guarantee the grant of a visa for any tour participant under any circumstances. Our role is strictly limited to assisting tour participants in preparing and submitting a correctly filled and duly signed visa application along with the required supporting documents. We do not act as a visa agency and make no representation, express or implied, regarding the likelihood or outcome of any visa application.
Embassies, Consulates, and Immigration Authorities of the respective countries have sole and absolute jurisdiction and authority for granting, refusing, or revoking visas. Their decisions are final and binding and are entirely beyond the control of Destination To Plan.
Destination To Plan shall not be held liable or responsible in any manner whatsoever for the rejection, delay, cancellation, or revocation of a visa by any Embassy, Consulate, or Immigration Authority, regardless of the reason.
Visa processing timelines vary by country and Embassy. As a general guideline, visas may take anywhere from a few days to 2–3 months to be granted or returned. Tour participants are strongly advised to apply well in advance of their travel date. Destination To Plan shall bear no responsibility for any loss, expense, or inconvenience arising from visa delays, including but not limited to missed flights, forfeited hotel bookings, or tour cancellations.
All visa fees, Embassy charges, and ancillary costs paid in connection with a visa application are non-refundable, irrespective of whether the visa is granted or refused.
The accuracy, completeness, and authenticity of all documents submitted as part of the visa application are the sole responsibility of the tour participant. Destination To Plan shall not be held liable for any consequences arising from incorrect, incomplete, or fraudulent documentation submitted by or on behalf of the tour participant.
In the event of a visa rejection, the Company's cancellation and refund policy as set out in these Terms and Conditions shall apply. No claim shall lie against Destination To Plan solely on the grounds of visa refusal.
One of the mandatory requirements of the Consulates/High Commissions applying for tourist visas (in accordance with the visa rules of each country) is that the person/traveller applying for a tourist/visitor visa must have a valid confirmed return airline ticket reservation, confirmed hotel accommodation reservations and travel insurance. This is one of the many safeguards that the consulates take whilst issuing tourist/visitor visas so as to ensure that this is a genuine bonafide travel.
It is the responsibility of the tourist to ensure that all information filled in the visa forms is correct and genuine. The visa is issued by the consulate after it does all its background checks, the financial stability of the tourist, and after assessing the risk as to whether the tourist is likely to return to his home country or would illegally overstay/seek employment in a foreign country. Destination To Plan have no role whatsoever to play in granting or denial of visas because each traveller/tourist has his or her own circumstances and situation whereby they have to convince the visa interview officer of their genuine intentions.
Visas may be rejected by the concerned Embassy or Consulate for a variety of reasons. The following are common grounds for rejection along with possible remedial action. Please note that reapplication is subject to available time and working days prior to your tour departure date, and Destination To Plan does not guarantee the outcome of any reapplication.
Tour participants often question why cancellation charges apply in the event of a visa rejection. The following points explain the rationale and the legal basis for such charges:
It is recommended that you purchase an Overseas Travel Insurance to cover the risk to life, limb, and property whilst on tour from the insurance company identified and recommended by Destination To Plan at the prescribed rate.
You must read the terms of insurance coverage and check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the insurance company to rectify it as the company is merely a facilitator and will not be responsible/liable for any future consequences. Please ensure that you carry your travel insurance policy document with you on the tour.
All the passengers above the age of 60 years have to undergo specified medical tests by the insurance company at their cost after which the policies are issued. It must be noted that any pre-existing diseases declared or undeclared are not covered under this insurance policy.
If any adventure sports are included in the package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable/responsible for any death, injury or other loss due to your participation in such adventure sports and any release form that you may be required to sign by such person/service provider/club/association/organization/hobbyist/institution will be binding.
Please take note that, in case of death of tour participant(s) all the arrangements for transportation of the dead body including procuring the death certificate, post-mortem, repatriation of the dead body and all personal effects/property and insurance claims, etc. shall be made by accompanying relative and/or accompanying known acquaintances of the deceased. The company shall not be liable/responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative and/or accompanying known acquaintances of the tourist. The company or any tour manager/tour director shall not be liable/responsible for the same. In case any of the relatives want to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relatives only at his/her cost.
Please note that you have a direct contractual relation with the insurer and they are directly responsible to you for this relationship. You shall directly submit claims to the insurance company. The insurance company shall directly pay the settlement amounts to you and any dispute with regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the insurance company.
If after the initial booking of the tour, you wish to make any amendment in the services, you will be required to make a written request and obtain an acknowledgment of the same from our Sales Officer. Change in services would include change of destination, change of departure date, addition to the services, deletion of the services, and change in passenger number. The requests are subject to availability and you would have to pay extra charges towards such amendments in services. Cancellations will be applicable if the change of service falls within the cancellation period. Terms and Conditions shall apply.
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice or caused by your fault or compelled by circumstances such as ill-health, weather, external factors, etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
If circumstances make you cancel your tour, the cancellation must be intimated to us in writing duly signed by each of the customers seeking cancellation at the Registered Office address at Warranty N Support Internet Private Limited, D-53, 1st Floor, Vibhuti Khand, Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India. and/or via telephone no +91-9453500174 or email us at cancellations@destinationtoplan.com.
In case of cancellation, the cancellation charges shall apply as per the cancellation annexure shared with the customer at the time of booking:
As to the interpretation of the foregoing, the decision of Warranty & Support Internet Private Limited shall be final and binding upon you. We reserve the right to change the Terms & Conditions any time without any prior notice and without assigning any reason.
This How to Book Document is solely subject to Lucknow jurisdiction.
In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.
We make all possible efforts to secure services from reputed suppliers for you so that you can travel safely and securely and you get the best value for money. We also sell travel related products designed and operated by Third Parties. All our products are sold subject to these Terms and Conditions, How to Book Rules, Offers, Promotions and Booking Form (collectively referred to as "Terms and Conditions" for the sake of brevity) and the contract between the Client and us shall be governed by the same. In the event of the Client booking through us, any third party tours or travel products or services, the Terms and Conditions specified by such Third Party / Tour Operator, including their payment schedule, cancellation, refund, rules, and regulations, etc. shall be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding kindly read the Tour Brochure, the Price Grid, the Booking Form, and the Terms and Conditions carefully.
We are travel and holiday organisers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen, caravan, or any other facility or provider, etc. that is engaged to provide you services during the course of your tour.
Therefore, please carefully note that:
Brochures are designed/printed and made several months in advance and the description of the services mentioned in the Brochure, are as normally available and as accurate as possible. Circumstances beyond our control like major road work, traffic congestions, weather conditions, fairs, festivals, sports events, political/religious gatherings, strikes, change of management/closure of hotels/restaurants, overbooking of hotels/flights, cancellation/re-routing of flights or railways, closure of/restricted entry at a place of sightseeing may result in changes in the services/itineraries. Therefore, we reserve our absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour Arrangements and Sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases, the applicable cancellation charges levied by third-party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded. Photos of meals/hotel rooms/transportation/sightseeing/properties published in the Brochure are only for reference and may differ from the actual meal served/sights etc. Distance, Exchange Rate, Visa regulations, and temperatures, etc. mentioned in the Brochure are approximate or may vary.
In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.
In the event you are booking through us a tour/travel service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund, etc., shall be applicable to you in addition to our terms and conditions.
We do not take any responsibility for third party products displayed on our Website and cannot give any assurance or warranty regarding contents, quality, or safety of the product in any way, nor would we be liable/responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services.
Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified/confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, telephone charges, a-la-carte meals, mini bar, alcohol, beverages, soft drinks, paid toilets, etc. or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.
Client traveling by air will be subject to the airline restrictions/limitations on baggage weight/size/number from time to time. Traditionally, each airline allows their customers to bring one carry-on bag and one personal item, such as a pocketbook, backpack, or laptop bag. The dimensions of the handbag should not exceed 115 linear cms and the weight should not exceed 7 kgs.
Currently, the airline restriction is 20 kgs for economy class on flights to all destinations except the U.S.A and Canada where a person may carry 2 pieces of checked-in baggage and 1 handbag. Furthermore, baggage is not included for internal flights in the U.S.A. One needs to pay for every piece of baggage checked in. The charges vary from USD 25 to USD 35 per bag.
We are not responsible/liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra charges due to restrictions imposed by the airline. You shall be liable/responsible to pay all such charges directly to the airline. Also, we are not responsible/liable for any loss or damage to baggage while it is in the custody of the airline.
Baggage allowance is based on a Weight or Piece (number of bags) concept. Please note that each airline has a different set of rules, regulations, and restrictions, and furthermore, airlines keep changing the rules quite frequently. Please refer to the concerned airline's website and keep yourself updated.
As porterage is not included in the tour price and due to limited space for luggage in the coach, we recommend that you carry per person one single suitcase of a size of 158 cms (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit/debit cards, ornaments, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach, or any other mode of transportation, at the place of amusement/sightseeing and/or at the railway station. Similarly, the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property, we will not be in any way responsible and/or liable. We may not be in a position to assist and/or lodge a complaint with the authorities.
All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. The company has no responsibility for loss or damage to any baggage or personal belongings throughout the tour. The company recommends that each tour participant obtains baggage insurance. After return at the end of the tour, if lost articles are found and returned to the owner, a service fee will be charged. The Tour Manager/Travel Directors, carriers, hotels, and other suppliers who provide services on tour are independent contractors; they are not agents, employees, or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier's Conditions of Carriage which are expressly incorporated into this contract. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent, or otherwise.
Please note that airline/baggage policies are revised from time to time. Please check with the concerned airline and keep yourself updated.
We shall in no circumstances whatsoever be liable/responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide a meal of your choice by the airline, denied boarding or down-gradation due to overbooking, or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking, etc. In these circumstances, we will not be liable/responsible for the injury, loss, or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.
The company is not liable/responsible for any additional expenses or loss that may arise from government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work, meteorological conditions, security risks, or any other causes that are beyond the company's control but which may affect concerned airline's ability to operate flights on schedule. The company will not reimburse any additional expenses incurred by you as a result of such events or delays. The company will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.
During local or national holidays, certain facilities such as museums, sightseeing trips, and shopping may be limited or unavailable. In such instances, itinerary changes are made by the company seeking to reduce inconvenience to customers. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to customers. Holidays, closing days, and other circumstances may necessitate a change of the day of the week for scheduled regional meals, sightseeing, or other activities. If you feel your enjoyment might be diminished by any of these circumstances, please check with the respective national tourist office before selecting a specific departure date.
It is advisable that the tour participants carry their valuables on their person at all times. If Safe Deposit Lockers are available, the tour participants should avail the facility at their own risks and liability. This facility may be additionally charged by the hotel, which will have to be directly paid by the tour participant to the hotel. If the Safe Deposit facility is not available, the tour participants must take all necessary precautions in protecting their valuables as the company/service providers/company's representatives shall not be liable/responsible for any loss of valuables or for making good such loss.
Photographs or pictures appearing in the brochure or website or on the mailers are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to the itinerary. Maps shown are current at the time of publication and may not reflect the actual routing, should the itinerary change.
Any carriage or possession of illegal drugs will result in immediate termination of your tour. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over-the-counter drugs) for all countries and states you are visiting. Local country-specific laws may require you to carry a prescription from your doctor.
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively 'baggage') at all times during the tour, whether during travel on the airline or during your stay in the hotel or during your travel in coaches, while on excursions or otherwise.
If you forget to carry or if you lose essential travel documents such as passport, visa, tickets, etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable/responsible.
In view of what is stated above, please carefully note that:
It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In the case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airlines responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.
If your baggage is lost or misplaced at any time during the course of your tour, it is your liability/responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office, etc.
| Per Day | EURO | USD | AUD | NZD |
|---|---|---|---|---|
| Driver | 3 | 2 | 2 | 2 |
| Per piece of luggage in hotels / airport (each way) | 2 | 2 | 2 | 2 |
| Local Guide | 2 | 2 | 2 | 2 |
This is a measure to ensure your safety and time discipline. Customers will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions.
In case any sightseeing or services are missed due to your default the same will be non-refundable. Tour participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.
Keeping in mind the individual family traveller, we take great care to select hotels that are chosen both for their location, comfort, and great value. Generally, hotels charge a higher rate during major events/conventions and trade fairs, and where space availability is difficult; there is a possibility of your hotel being located further away.
| Destinations | Check In Time | Check Out Time | Maximum Occupants In A Room |
|---|---|---|---|
| Europe | 1400 hrs | 1200 hrs | 3 Persons |
| America | 1500 hrs | 1200 hrs | 4 Persons |
| Asia | 1400 hrs | 1200 hrs | 4 Persons |
| Arabia | 1400 hrs | 1200 hrs | 4 Persons |
| Australasia | 1400 hrs | 1100 hrs | 4 Persons |
| Africa | 1400 hrs | 1100 hrs | 4 Persons |
| Islands Of India Ocean | 1400 hrs | 1200 hrs | 4 Persons |
Please Note:
Any damage caused to the hotel rooms / type of accommodation during the stay shall be borne by the customer and has to be paid immediately or before check-out. If the customer finds any pre-existing damage in the room, it should be immediately brought to the notice of the hotel staff and/or company Tour Manager / Tour Director. The Company is not responsible for such losses in any form or liable to pay any charges.
It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement cost is paid. In case the customer decides to make any change in the rooming while on the tour then they shall be bound to pay the additional amount charged to them by the concerned hotel directly.
Transfers are provided depending on the tour booked and this will be clearly mentioned in your itinerary.
This service offers you to have your own privacy and convenience to travel at a pre-decided time. Depending upon your budget we may offer an air-conditioned vehicle. The class of the vehicle offered may vary depending on your needs and budget.
You are responsible for wearing your seatbelt when provided. Neither company nor the operator nor its agents or co-operating organisations or service providers will be liable for any injury, illness, or death or for any loss or damages or claims whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the operator or its agents or affiliated entities are liable in other circumstances.
The company does not recommend travel during pregnancy. The Company does not have/provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Customers should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.
Air conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The company has no control over air-conditioning at hotels.
The company enforces a strict no smoking (including e-cigarettes) policy, and alcohol consumption is not permitted on any motor coaches. Many hotels, restaurants, trains, cruises, and other venues are 100% smoke-free. Please check country-specific laws and regulations relating to smoking and alcohol consumption before visiting.
These conditions are applicable to every customer of the company, who books a Tour or any Special Tour or Travel arrangement. In the event of a customer booking through us, a Tour or Tour Arrangement of any other Tour Operators like Hotels, Airlines, Cruise, etc., the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund, rules, and regulations, etc. shall be applicable, in addition to our "Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and us.
We are travel and tour organisers only. We do not control or operate any airline, nor do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, railways, cruise, or any other facility or service mentioned in this Brochure. Though we take care in selecting all the ingredients in your tour, we can only select and inspect them. As we have no control over running them, we cannot be responsible/liable for any deficiency in service, delays, improper services provided by any agency, airline, transport, hotel, cruise, or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners/coach operators/tour operators who are the Company's independent contractors.
We are also not responsible/liable for the delay or deficiency in services provided by the agency, airline, transport, hotel, cruise, or any provider of services, and/or any act or actions of co-travelers, co-passengers that may result in injury, damage to the life/limb or property of the tour participant or interfere with enjoying or availing the following and/or the other services to be provided on the tour.
The company is here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our tour participants. We will refuse to deal with and may terminate the holiday/vacation of tour participants who assault our company staff, suppliers, or fellow tour participant or who are abusive or aggressive to them and are generally affecting the enjoyment of others with their behaviour and you may be barred from future trips with the company. This may include (but is not limited to):
When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travel with the company. We reserve the right at any time and at our discretion to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption, or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) tour participants may incur as a result of the travel arrangements being terminated.
You must immediately report any pre-existing damage in your room to accommodation staff and/or the company's Tour Manager/Travel Director. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. The company is not responsible for any costs incurred concerning a guest removed from a tour or aircraft, ship, or train. You agree not to hold the company or any of its related entities liable for any actions taken under these terms and conditions.
The customer has been supplied with details for the tour arrangements and the Tour Brochure/Itinerary for the relevant package. The customer shall read the same as well as the Booking Form, Terms & Conditions, How to Book, Tour Brochure/Itinerary, Payment receipt carefully before filling and signing the same, which shall be binding on the parties and shall constitute a contract between the parties, on the Customer signing the Booking Form and making a payment towards the prescribed non-refundable interest-free advance amount. In case of one or more but not all tour participant's signing the 'Booking Form', it shall be deemed and construed that the others have duly authorised the concerned signing tour participant's assuming full responsibility. In cases where the Travel Agent through whom the customer has booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the customer has duly authorized the said Travel Agent to sign on their behalf assuming full responsibility. The signing of the Booking Form by the customer or by their Travel Agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Customer/s.
No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, Term, or Condition set forth in this Brochure / Itinerary. Any assurance given by any person shall have no consequence. The Company reserves the right to decline to register any person/s as Customer/s for any tour or to cancel their registration without assigning any reason.
There is no contract between the Company and the Customer until the Company has received the appropriate non-refundable advance. The full payment must be received in accordance with the procedure laid down in the Brochure / Itinerary under the heading "HOW TO BOOK". If not paid in that time, the Company reserves the right to cancel the booking with the consequent loss of advance and apply the scale of cancellation charges as mentioned in the "HOW TO BOOK" section.
The Company has the right at any time and for any reason:
It shall be solely your responsibility/liability to hold valid and genuine travel documents and statutory clearance, to be able to travel on the tour. Your passport should be valid for six months from the date of return of the tour and you must have a current visa and travel insurance to cover your entire stay. Any overstay OR wrong information supplied to you may lead to deportation from the foreign country you are visiting for which we are not liable.
Below are some of the specific restrictions for travel to Countries:
| Destinations | Specific Restrictions |
|---|---|
| Europe | It is imperative that the Schengen Visa is obtained from the point of entry into Europe or from the place which has the longest duration of stay. |
| America and Africa | To travel to South America and Africa, you must have a Yellow Fever Vaccination and Polio certificate. |
| Asia | To travel to Thailand, you need to have a minimum of THB 40,000 per family OR THB 20,000 if you are traveling solo. To travel out of Indonesia, you need to pay IDR 2,50,000/- per person as departure tax. |
| Arabia | To travel to Dubai, it is compulsory to have a valid travel insurance. |
| Australasia | To travel to Australia and New Zealand, you need to be aware of the Quarantine Laws. Visitors are required to fill in the information truthfully before arrival and declare what food and any products made of wood and other natural materials they have processed. If the visitor fails to do so, he/she will get a quarantine fine, and if not the visitor may face criminal convictions. |
It is your responsibility/liability to furnish all documents required by the Company for application of visa, etc. We are mere facilitators for providing visa guidance services. In the event, the application for the visa made by you or the Company on your behalf is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. Such charges may or may not include the actual visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the consulate. All costs, charges in respect of the said application for the visa shall be borne by you and the non-refundable advance paid by you shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by you directly; however, the Company can only facilitate and assist in submitting the visa application based on documents provided by you. Certain consulates/embassies may call for personal interviews and/or biometrics.
As granting or rejecting visa and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial, or other related act/omission or for any loss, expense, damage or cost resulting therefrom. The position in respect of cancellation of the tour by you due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Company. Even if the visa is rejected, the stipulated fees of the Company shall be payable by you. There will be no refund, if you, or any member of your party, are unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the Company suffers losses because, sometimes, the cancellation is made at a time of tour rush, and the third party suppliers such as hotels, airlines, and cruises levy 100% cancellation charges. In such cases, cancellation charges as applicable by the Company will apply and the decision of the Company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
The Company would not be responsible/liable in any manner whatsoever for any clerical error made by the concerned Embassy/Consulate regarding name, attachment of wrong photograph, duration and type of visa (single/multiple entry), or passport number.
We always use the services of reputed courier companies for the purpose of transmission of passports to the Embassies/Consulates and to our Clients in various cities. We would not be responsible/liable for any loss or damage whether direct, incidental, or consequential caused due to transmission delays or loss of passport whether in transit or otherwise. The documents forwarded by you for visa purposes are sent by us to the concerned Embassy/Consulate through third parties and hence we would not be liable/responsible for the loss of your documents. We would, however, make the best attempts to trace your documents or assist you in obtaining new passport/alternative/certified copies of the lost documents.
In the event that you are unable to travel on the tour date originally booked by you, due to rejection of visa by the concerned Embassy, you shall have the option to postpone your tour to any other future date or choose any other tour destination subject to cancellation charges of the previous tour. However, if you book and pay within the cancellation period and are unable to travel due to any reason whatsoever including non-availability of visa or any travel documents, the Cancellation Policy shall apply.
It shall be your duty to inform the Company in case you have any medical condition that may affect your ability to enjoy and pursue fully the Tour arrangements and wherein the interest of any member thereof is prejudicially affected.
Additional risks may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, bus, car, truck, aircraft, and other means, animals, forces of nature, unrest, differing levels of sanitation, differing safety standards, risks associated with water, drinks, food, plants, insects and animals, diseases and transmission of disease to you or members of your family or party, accident or illness in areas of difficult evacuation or poor medical facilities, acts of governments; all occurring during the tour or while coming to or returning from the tour. You are voluntarily participating, knowing there are risks. You agree to accept any and all risks. You release and discharge the company, its related companies and personnel from, and agree not to make a claim against any of them for, any and all claims, known or unknown, arising from contracting for, traveling to or from, or traveling during, and in any and every way participating in a tour, even where caused by the negligence of any of these released and discharged persons and entities. This release and discharge of liability, assumption of risk, and agreement not to make a claim is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives, and assigns.
The Company shall be within its rights to forfeit the non-refundable interest-free advance paid by the Customer to the Company along with the prescribed Booking Form duly completed for the tour booked by the Customer. In the event, the Customer cancels the booking or on failure on the part of the Customer to adhere to the tour payment schedule as informed in the documentation checklist OR the visa of any country is not granted OR is unable to travel on the tour booked by the Customer due to any reason whatsoever including medical ground or sickness, the non-refundable interest-free advance shall stand forfeited and the scale of cancellation set out in the "How To Book" section of the Brochure shall be applicable and binding.
The Client expressly agrees to the foregoing terms and conditions.
In the event of the Company exercising its rights to amend or alter any Tour or tour advertised in their Brochure/Itinerary after such Tour or Tour has been booked, you shall have the right:
In either of these above cases, you shall not be entitled to or the Company shall not be liable/responsible to you for any damage, additional expenses, consequential loss, etc. suffered by you or to pay any amount as refund.
In the event that the Company is unable to conduct a particular Tour, the Company may at its own discretion, refund the amount of the cost of the said Tour to you (after deducting the applicable taxes and the actual expenses incurred by us on the booking like visa, insurance charges, ticket voiding charges, and other overheads as applicable, etc. on a case to case basis) without any interest on the same. You will not be entitled to make any grievance thereafter in respect of the same. Refund, if any would be paid to you as per the prevalent rate of exchange in INR as per the RBI regulations at the time of making the refund.
The Company shall, in no circumstances whatsoever be liable to you or any person travelling with you for:
The Company shall not be responsible and/or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).
In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, excursion facility shall exceed the total amount paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever.
The immunities provided under this contract to the Company shall be available to the company's managers, including tour managers/tour directors, employees, servants, and agents but not to the contractors/suppliers selected by the Company.
You will have to strictly follow the tour program and comply with the Terms and Conditions of the various contractors/service providers such as hotels, cruises, etc.
You are responsible/liable to register with our representative at the appointed date, place, and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely.
You are required to be punctual and adhere to the timelines of the tour and of the contractors/service providers. If you are not punctual, you could miss your flight, your transport/sightseeing/meals, etc. We will not be responsible/liable in any way in such situations.
You shall not behave in a manner that may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers, or any other persons.
You shall not carry any item or object, the possession of which is forbidden by any law, rules, or regulations. Nor shall you violate any other law, rules, or regulations.
Should any tour participant misbehave or violate any laws, rules, or regulations, we shall have the right to discontinue his/her participation and exclude him/her from the tour at his/her risk, cost, and expense. Should we suffer any damage or liability on account of a tour participant's misbehaviour, we shall be free to separately charge and recover our losses and expenses from him/her.
For any visit which has religious significance (example: cathedrals/temples/mosques etc.), you will need to follow the rules and regulations set by them. Examples could be:
The Company reserves the right to impose surcharges on any tour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable tour(s). Tours are priced and advertised exclusive of applicable taxes and such taxes will be advised to you at the time of booking and itemized on subsequent invoicing.
The prices of tour/s advertised in the brochures and on the Company's website are based on costs in effect at the time of printing the brochure or hosting on the website. The Company reserves the right to alter prices of any tour at any time prior and/or post receipt of payment in full for such tour. All dates, itineraries, and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied. The rate of exchange will be as per the day of payment.
In the event of a Force Majeure Event (as defined below), the company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind. The company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an "Act of God" or any other condition outside The Company's control ("Force Majeure Event"), including without limitation:
If the Customer has any grievance in respect of any services provided by any of the independent contractors, the Customer shall immediately inform the Company and the independent contractor, so that the Company can take up the matter with the independent contractor and the Company has the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have will be extinguished or reduced.
In case of Customer/s grievance concerning services of any independent contractor the same should be communicated on the emergency telephone number given to you immediately, followed by written communication mailed to the registered office address:
Any complaint by the Customer must be notified to the Company in writing within 5 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability/responsibility whatsoever in respect thereof.
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels, and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules, or regulations, such disclosure becomes necessary. This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above.
We may also use the personal information you provide us to review and improve the international and domestic individual tours and services that we offer, and to contact you (by post or email) about other international and domestic individual tours offered by the company that you may be interested in.
You agree to let us photograph and/or videograph the tour and specifically, you agree to let us photograph and/or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails, etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and/or videographs and statistics are our absolute property, royalty-free and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and/or videographs taken by you during the tour, we would be free to publish such photographs and/or videographs through all media including print media, websites, letters, emails, etc.
As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the supplier. Therefore, any cancellation of tour/services booked by a tour participant will attract cancellation charges plus any additional taxes if any, as specified by the Company. If the Tour participant books a third party product or service, the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour/services has to be in writing clearly stating the reasons for cancellation.
You expressly agree to the foregoing terms.
The Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the Cancellation Policies of suppliers like hoteliers, airlines, coach operators, etc., and the decision of the Company on the quantum of refund shall be final. Even for payments made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian Rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations without interest.
Refunds (if any) for amendments and/or cancellations will be made directly to the Customer by the Company after deducting applicable taxes. In case of refund in foreign currency component, the said refund shall be made in INR only at the prevailing buying rate on the date of refund as per existing statutes, rules, and regulations. It would take at least 60 days depending upon the refund policy of suppliers to process such refunds.
In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or tour advertised, the Customer who has booked for such Tour can exercise the option:
In case the Customer is travelling on an amended Tour, the legal relation between the parties shall not change only by virtue of the amendment. The Customer opting to continue with the Tour Arrangements as altered or amended shall pay additional charges if any levied by the Company.
Please note that refunds of the foreign exchange component of the tour cost will be based on our buying rate of that date. When we receive Indian rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable, and credit the proceeds in our bank account. When we refund the foreign exchange component to you in Indian rupees, we do so at our buying rate applicable on the date of refund, because the bank will convert the money at the buying rate and credit the same in Indian rupees.
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice or caused by your fault or compelled by circumstances such as ill-health, weather, external factors, etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
If you have any tips, which you might want to share with us, do write to us at this address: Customer Service, Warranty N Support Internet Private Limited, D-53, 1st Floor, Vibhuti Khand, Gomti Nagar, Lucknow – 226022, Uttar Pradesh, India or email us at customerservice@destinationtoplan.com.
Where special requests for room allocation, diet consideration, handicap assistance on tour/hotel/transportation/cruise, etc. are made in writing at the time of booking, every effort will be made to try and deliver. However, the Company will not be held liable/responsible for claims of damages or consequential loss if such requests are not honoured. In the case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs, etc. to such persons.
Communications transmitted to your mailing address/email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to the Company has to be in writing, not orally.
Where you book directly with us, we will address communications to you at your mailing address and/or e-mail address given in the Booking Form. Where you have booked through a Travel Agent, we will address communications to your Travel Agent, who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by your Travel Agent with the Company. The company shall not be liable/responsible for any miscommunication, non-communication, or delayed communication.
Please note that in case of special offers, promotions, or schemes, the terms and conditions of these offers, promotions, or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions, or schemes in order to be eligible to avail of benefits under such offers, promotions, or schemes. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion, or scheme, you would not be entitled to receive the benefit under such offer, promotion, or scheme and these terms and conditions shall supersede any offer, promotion or scheme terms. We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.
The Customer will have to strictly follow the tour program and return to India as per the validity of the air ticket. There shall be no refund if the Customer is not present at the commencement of the tour. It should be noted that for all purposes, it shall be the responsibility/liability of the Customer to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date, and time. If a Customer along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death, or loss of passport or any travel documents, no claim whatsoever shall be entertained for refund of unutilized services. Even if a Customer is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as 'No Show' on the tour and 100% cancellation charges will be levied.
The Company reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company's managers, including tour managers, employees, servants, and agents but not to the independent contractors selected by the Company.
Each of these conditions shall be severable from the other and if any provision is invalid, illegal, or unenforceable, the remaining provisions shall nevertheless have full force and effect.
If no suit/action is brought against the Company within 5 days of the last day of the international or domestic individual tour, the Company shall be discharged from all liabilities, responsibilities under/or arising out of this Contract and the Customer shall be deemed to have relinquished/abandoned all his rights under or arising from this Contract.
If you book with a Travel Agent and your booking with that agent includes but is not limited to the Company's arrangements, your contract is with your Travel Agent and the Company is simply a supplier to your Travel Agent.
No person including any of our employees, agents, or franchisees has the authority to alter, amend, or waive any stipulation, representation, term, or condition set forth in this document. Assurance if any, given by any of our employees, agents, or any other person, whether given verbally / in writing / by email / by SMS or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner.
The latest Terms, as amended, may be accessed any time on the Company's website at www.destinationtoplan.com or will be sent to you upon your written request to the Company.
If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.
In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity, or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.
If the dispute is not settled by mediation within [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Company. The Arbitration proceedings will be in Lucknow. The arbitrator's decision shall be final and binding on both parties. In case of any dispute concerning the award, the courts in Lucknow alone shall have exclusive jurisdiction.
This contract will be governed by Indian laws. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court/forum/tribunal in Lucknow only.
As to the interpretation of the aforesaid terms and conditions, the decision of Warranty N Support Internet Private Limited shall be final and binding upon you. We reserve the right to change the Terms & Conditions at any time without any prior notice.
Last Updated: 01-12-2025
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