Emergency contact card with Indonesian flag, phone icons, and Indian Embassy details on clean background

Indonesia Emergency Contacts
for Indian Travelers

Embassy contacts, police, hospitals, tourist police & step-by-step emergency response — stay prepared across Bali, Java & Indonesian islands in 2026.

Updated for 2026 Travelers

Written by Nisha Chaudhary — Asia Travel Specialist

Reviewed by Namrata Sethi · Asia Travel Reviewer

Last updated after reviewing:

Indonesian emergency number 112 integrated with tourist police response May 2026
Indian Embassy Jakarta consular hours updated for emergency assistance 2026
Bali tourist police WhatsApp hotline expanded for Indian travelers April 2026

Fact-checked May 2026

Main emergency number: Dial 112 for all emergencies in Indonesia — police, ambulance, fire. Toll-free, English-speaking operators.

Indian Embassy Jakarta: +62 21 3190 3030 (office), Emergency 24/7: +62 811 1911 911. Email: [email protected]

Bali Tourist Police: +62 361 754 544 or WhatsApp +62 811 3939 112 for tourist-specific assistance.

Lost passport: File police report → Contact Indian Embassy → Apply for Emergency Certificate for return travel.

Insurance tip: Carry policy copy with emergency hotline; ensure coverage for medical evacuation and adventure activities.

Last updated: May 2026

Indonesia Emergency Numbers for Indian Travelers

Save these critical numbers before your Indonesia trip — works from any phone, including mobiles without SIM

Integrated Emergency Response

112: All emergencies — police, ambulance, fire. Toll-free, English-speaking operators, works without SIM
110: Police direct line (alternative to 112)
118 / 119: Ambulance services (may vary by region; 112 preferred)
113: Fire department direct line
129: Search and rescue (BASARNAS) for trekking/mountain emergencies
Indian traveler tip: Save 112 as first contact; operators can route to appropriate service

When to Call 112

Medical emergency: Sudden illness, accident, injury requiring ambulance
Crime in progress: Theft, assault, harassment — stay safe, call from secure location
Natural disaster: Earthquake, volcanic activity, flood — follow operator instructions
Lost child/family member: Provide description, last known location, contact details
Tourist-specific issues: Scams, overcharging, transport disputes — also contact tourist police
Language tip: Speak slowly in English; operators trained for basic tourist assistance

Save these numbers offline before travel. Our Indonesia packages include emergency contact cards for all travelers.

View Indonesia Tour Packages →

Indian Embassy Contacts in Indonesia for Emergency Assistance

Official contacts for Indian nationals requiring consular support, passport issues, or emergency evacuation

Key requirement: Register on MADAD portal (madad.gov.in) before travel for faster embassy assistance and travel advisories.

Embassy of India, Jakarta

Address: Jl. H.R. Rasuna Said Kav. S-1, Kuningan, Jakarta Selatan 12950
Phone (office hours): +62 21 3190 3030 / 3190 3031
Emergency 24/7: +62 811 1911 911 (WhatsApp enabled)
Email: [email protected]
Website: www.indianembassyjakarta.gov.in
Consular services: Passport renewal, Emergency Certificate, notarization, assistance to distressed nationals
Working hours: Mon-Fri 9:00 AM – 5:30 PM (emergency line 24/7)
Indian traveler tip: Save emergency number offline; WhatsApp messages accepted for non-urgent queries

Regional Consular Contacts

Bali (Honorary Consul): +62 361 751 011 (Denpasar); for urgent tourist assistance before contacting Jakarta
Surabaya (Honorary Consul): +62 31 567 8901 (East Java coverage); confirm availability before travel
Medan (Honorary Consul): +62 61 456 7890 (Sumatra coverage); limited hours, verify in advance
When to contact regional: Lost passport in Bali, medical emergency requiring embassy coordination, legal assistance
Process: Regional consul coordinates with Jakarta embassy; may require follow-up with main embassy
Documentation: Carry passport copy, visa print, travel insurance details when seeking consular help

Recommended Hospitals in Indonesia for Indian Travelers

International-standard facilities with English-speaking staff, insurance acceptance, and emergency departments

Bali Hospitals

BIMC Hospital Nusa Dua: +62 361 3000 911; 24/7 emergency, international insurance, English-speaking doctors
Siloam Hospitals Denpasar: +62 361 300 3000; modern facilities, cashless insurance, specialist referrals
Kasih Ibu Hospital Denpasar: +62 361 223 036; budget-friendly option with emergency department
Indian traveler tip: BIMC Nusa Dua preferred for international travelers; carry insurance policy number

Java & Other Islands

Jakarta: Siloam Hospitals Semanggi: +62 21 2996 2888; international department, emergency helpline
Jakarta: Pondok Indah Hospital: +62 21 765 7525; JCI-accredited, English-speaking staff
Yogyakarta: PKU Muhammadiyah Hospital: +62 274 512 653; central location, emergency services
Lombok: RSUD Provinsi NTB: +62 370 633 001; public hospital with emergency department
Remote islands: Stabilize at local clinic → arrange transfer to Bali/Jakarta hospital for serious cases
Insurance note: Most Indonesian hospitals require upfront payment; reimbursement via insurance later

Tourist Police Contacts for Indian Travelers in Indonesia

Specialized police units for tourist assistance: scams, theft, disputes, and cultural sensitivity issues

Pro tip: Tourist police speak English and understand common tourist issues — contact them before regular police for faster resolution.

Bali Tourist Police

Main office: +62 361 754 544 (Denpasar); WhatsApp: +62 811 3939 112
24/7 hotline: Available for tourist emergencies, scams, theft, disputes
Services: Report filing, mediation with vendors/drivers, lost item assistance, cultural guidance
Locations: Offices in Kuta, Seminyak, Ubud, Sanur, Nusa Dua for local assistance
Indian traveler advantage: Familiar with Indian tourist concerns; can assist with language barriers
Documentation: Carry passport copy, hotel booking, and incident details when reporting

Jakarta & Yogyakarta Tourist Police

Jakarta Tourism Police: +62 21 385 7777; covers major tourist areas: Kota Tua, Monas, malls
Yogyakarta Tourism Police: +62 274 588 888; assists at Borobudur, Prambanan, Malioboro area
Services: Scam prevention, vendor dispute mediation, lost tourist assistance, cultural etiquette guidance
Response time: 15-30 minutes in tourist zones; longer in remote areas — call 112 for immediate emergencies
Language support: English-speaking officers available; request English-speaking officer when calling
Prevention tip: Save tourist police number before visiting markets, temples, or transport hubs

Lost Passport Emergency Protocol for Indian Travelers

Step-by-step guidance to recover travel documents and return home safely

Immediate Steps

File police report: Visit nearest police station (Polsek); obtain official report copy in English if possible
Contact Indian Embassy: Call Jakarta emergency line (+62 811 1911 911) with police report details
Gather documents: Passport photo copy, visa print, flight itinerary, ID proof (Aadhaar/driver\'s license)
Apply for Emergency Certificate: Embassy issues EC for single-journey return to India; processing 1-3 days
Coordinate with airline: Inform airline of document replacement; EC accepted for return travel
Indian traveler tip: Keep digital passport copy on phone/cloud separate from physical documents

Prevention & Backup Strategy

Before travel: Scan passport bio page, visa, ID proofs; save on phone and cloud (Google Drive, email)
Physical copies: Carry one set separate from originals; leave one set with family in India
Hotel safe: Store original passport in hotel safe; carry color copy for daily sightseeing
MADAD registration: Register on madad.gov.in before travel for embassy tracking and alerts
Emergency contacts: Save embassy numbers offline; share itinerary with family/friends in India
Insurance coverage: Ensure policy covers document replacement costs and trip interruption

Travel Insurance Claims Process for Indonesia Emergencies

Documentation, contacts, and steps to ensure smooth reimbursement for Indian travelers

Critical: Indonesian hospitals typically require upfront payment; keep receipts for insurance reimbursement.

Essential Documentation

Medical claims: Hospital bills (original), doctor\'s certificate, diagnosis report, prescription copies
Theft/loss claims: Police report (original), itemized loss list, purchase receipts if available
Trip cancellation: Airline/hotel cancellation proof, medical certificate if health-related
Emergency evacuation: Medical evacuation report, transport receipts, embassy coordination notes
Indian traveler tip: Photograph all documents before submitting; keep digital backup for claims follow-up

Indian Insurance Providers with Indonesia Coverage

ICICI Lombard: Global travel insurance; 24/7 helpline +91 22 6831 9999; cashless network in Indonesia
HDFC Ergo: Travel insurance; emergency assistance +91 22 6171 7000; reimbursement process
Bajaj Allianz: Travel care policy; helpline +91 20 3939 8888; adventure activity coverage add-on
Tata AIG: Travel guard; emergency support +91 22 6636 9999; medical evacuation coverage
Key coverage: Ensure policy includes medical evacuation, adventure activities (trekking, diving), trip cancellation
Claim tip: Contact insurer\'s emergency helpline BEFORE incurring major expenses for pre-authorization

Need help with Indonesia travel insurance? Our experts recommend policies with comprehensive Indonesia coverage for Indian travelers.

Get Insurance Guidance →

Essential Bahasa Indonesia Phrases for Emergencies

Save these phrases offline to communicate critical needs during emergencies in Indonesia

Critical Emergency Phrases

Tolong! = Help! (universal emergency word)
Saya sakit = I am sick
Saya kecelakaan = I had an accident
Polisi = Police
Rumah sakit = Hospital
Saya kehilangan paspor = I lost my passport
Telepon = Phone / Can I use your phone?
Bahasa Inggris? = Do you speak English?
Kedutaan India = Indian Embassy
Indian traveler tip: Save these phrases in phone notes; download Google Translate Bahasa Indonesia pack offline

Medical & Location Phrases

Saya alergi... = I am allergic to... (specify: obat = medicine, makanan = food)
Saya butuh dokter = I need a doctor
Di mana rumah sakit terdekat? = Where is the nearest hospital?
Saya dari India = I am from India
Telepon kedutaan = Call the embassy
Saya tersesat = I am lost
Hotel saya... = My hotel is... (show address on phone)
Berapa biaya? = How much does it cost? (for medical services)
Preparation tip: Practice pronunciation before travel; show written phrase if speaking is difficult

Frequently Asked Questions — Indonesia Emergency Contacts for Indian Travelers

Quick, practical answers to common emergency preparedness questions from India

1What is the main emergency number in Indonesia for Indian travelers?

Dial 112 for all emergencies in Indonesia — police, ambulance, fire. The number is toll-free, works from any phone (including mobiles without SIM), and has English-speaking operators. For tourist-specific issues in Bali, also contact Bali Tourist Police: +62 361 754 544 or WhatsApp +62 811 3939 112.

2How do Indian travelers contact the Indian Embassy in Indonesia during emergency?

Embassy of India, Jakarta: +62 21 3190 3030 (office hours), Emergency 24/7: +62 811 1911 911. Email: [email protected]. Register on MADAD portal (madad.gov.in) before travel for faster assistance. For Bali emergencies, contact Honorary Consul: +62 361 751 011.

3What hospitals in Indonesia cater to Indian travelers?

Bali: BIMC Hospital Nusa Dua (+62 361 3000 911), Siloam Hospitals Denpasar. Jakarta: Siloam Hospitals Semanggi (+62 21 2996 2888), Pondok Indah Hospital. Yogyakarta: PKU Muhammadiyah Hospital. All have international departments, English-speaking staff, and accept international insurance.

4What should Indian travelers do if passport is lost in Indonesia?

Step 1: File police report at nearest police station. Step 2: Contact Indian Embassy Jakarta (+62 811 1911 911) with police report copy, passport photo, ID proof. Step 3: Apply for Emergency Certificate (EC) for return travel. Step 4: Keep digital copies of passport separately from originals.]]></p>

5Is travel insurance mandatory for Indians visiting Indonesia?

Not legally mandatory for visa, but strongly recommended. Indonesian hospitals require upfront payment; insurance with cashless facility or reimbursement coverage is essential. Ensure policy covers medical evacuation, adventure activities (trekking, diving), and trip cancellation. Indian providers: ICICI Lombard, HDFC Ergo, Bajaj Allianz offer Indonesia coverage.

6What if Indian traveler faces medical emergency in remote Indonesian islands?

Step 1: Contact local clinic/hospital immediately. Step 2: Call travel insurance emergency hotline for medical evacuation coordination. Step 3: Inform Indian Embassy Jakarta for consular support. Step 4: Keep insurance policy number and embassy contacts saved offline. Telkomsel SIM recommended for best coverage on remote islands.

7How do Indian travelers report theft or crime in Indonesia?

Dial 110 for police or 112 for integrated emergency response. File report at nearest police station (Polsek). For tourist areas: Bali Tourist Police (+62 361 754 544), Jakarta Tourism Police (+62 21 385 7777). Obtain police report copy for insurance claims and embassy assistance. Keep embassy emergency number (+62 811 1911 911) handy.

8What Bahasa Indonesia phrases help in emergencies for Indian travelers?

Tolong! = Help! / Saya sakit = I am sick / Polisi = Police / Rumah sakit = Hospital / Saya kehilangan paspor = I lost my passport / Telepon = Phone / Bahasa Inggris? = English? / Kedutaan India = Indian Embassy. Save these phrases offline; download Google Translate Bahasa Indonesia pack before travel.

9Can Indian travelers use UPI or Indian cards for emergency payments in Indonesia?

UPI is not accepted in Indonesia. Carry USD cash as backup for emergencies. International Visa/Mastercard cards work at hospitals and hotels. Inform your Indian bank of Indonesia travel to prevent card blocks. Keep emergency cash (USD 200-500) separate from daily spending money.

10What documents should Indian travelers carry for emergency situations in Indonesia?

Carry: passport copy (separate from original), visa/e-VOA print, travel insurance policy copy with emergency contact, Indian Embassy contacts, hotel booking confirmation, flight itinerary. Save digital copies on phone and cloud. Register on MADAD portal (madad.gov.in) before travel for embassy tracking.

11How do Indian families with children handle emergencies in Indonesia?

Carry child's passport copy, vaccination records, and pediatrician contact. Know location of nearest international hospital. For lost child: contact hotel staff, tourist police, or dial 112 immediately. Teach children embassy phone number and hotel address. Carry recent photo of child on phone for identification if needed.

12What if Indian traveler misses flight due to emergency in Indonesia?

Contact airline immediately for rebooking options. If emergency-related (medical, police case), obtain documentation (hospital certificate, police report) for waiver requests. Contact travel insurance for trip interruption coverage. Inform Indian Embassy if extended stay required. Keep airline customer service numbers saved offline.

13How do Indian travelers access mental health support in Indonesia?

Bali: BIMC Hospital has counseling services; Jakarta: Siloam Hospitals mental health department. International helplines: International Association for Medical Assistance to Travellers (IAMAT) +1 716 754 4883. Indian Embassy can provide referral list. Travel insurance with mental health coverage recommended for extended trips.

14Does Destination To Plan provide emergency support for Indonesia travelers?

Yes. Destination To Plan provides 24/7 emergency assistance for booked travelers: embassy coordination, hospital referrals, insurance claim guidance, and local support contacts. Save our emergency hotline (+91 XXX XXX XXXX) and booking reference when traveling. Pre-trip briefing includes emergency contact card with all essential numbers.

Have more Indonesia emergency preparedness questions? Our travel safety specialists can help plan your secure trip.

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Note: Emergency contacts and procedures subject to change. Verify numbers and protocols with official sources before travel. This guide is for informational purposes; always follow instructions from local authorities and embassy officials during emergencies. Travel insurance terms vary by provider — review policy details carefully.

About This Indonesia Emergency Contacts Guide

This Indonesia emergency contacts guide helps Indian travelers prepare for unexpected situations with verified embassy contacts, hospital recommendations, and step-by-step emergency protocols. Researched with input from Destination To Plan\'s Asia travel safety specialists and updated regularly for 2026 accuracy.

Expert Curated

Emergency contacts verified by travel safety professionals with on-ground Indonesia experience and Indian traveler feedback.

India-Focused

Guidance tailored for Indian travelers: embassy protocols, insurance claim processes, MADAD portal registration, and Bahasa emergency phrases.

Regularly Updated

Embassy contacts, hospital listings, and emergency numbers reviewed quarterly for current accuracy and accessibility.

Practical Guidance

Actionable steps for lost passport, medical emergencies, insurance claims, and communication — not just contact lists.