HOW TO BOOK

INTRODUCTION

Our international group tours are sold subject to these Terms and Conditions, as amended from time to time and the contract between you and us shall be governed by the same. If you book any third-party products through us, their Terms and Conditions would be applicable in addition to our Terms and Conditions. 

ELIGIBILITY

Indian nationals eligible to travel on international group tours must have a passport that is valid for at least six months from the return date of the tour or as applicable and have been granted the necessary visa, international certificates of vaccination, insurance, and medical insurance, other travel documents, and clearances, etc. required to travel throughout the tour. You will have to comply with applicable Reserve Bank of India (RBI) guidelines and Government of India (GOI) rules. 

HOW TO CHOOSE YOUR HOLIDAY

Holidays provide an essential opportunity to refresh ourselves and escape our demanding schedules. Therefore holidays need to be chosen carefully so that you have pleasant memories. 

GROUP TOURS 

Group tours are carefully planned itineraries and a well-balanced mix of essential sightseeing, planned activities, and coupled with meals. An experienced tour guide/tour director accompanies the group and manages all the arrangements so that the ‘guests’ can have unlimited fun and take back happy memories. 

ADVANTAGES OF GROUP TOURS 

• Get ‘Great Value for Money’ tours. Enjoy the cost-benefit which accrues because of bulk buying discounts from all suppliers. 

• Avoid travelling alone. Get security for you and your family in unknown destinations. When you travel in a group, you have other co-travellers and the tour manager who can help in case of an emergency. 

• It is possible to estimate the actual total cost of the holiday well in advance. 

• You get a chance to meet different people of varied cultures and interests on the tour.

• No advance planning for the routes. Everything is booked. 

• An efficient way to visit all ‘must–see’ spots. While you may spend less time in one location, you’ll see a greater range of sights than you probably would travelling on your own.

• You do not have to worry about anything as the tour manager takes care of everything.

Now that you have an understanding of the group holidays, you will be better equipped to make a choice that best fits your likes and requirements.

HOW & WHERE TO BOOK 

You can book our international and domestic individual group tours or any other services and products by making a payment to us both Online and Offline modes or through a combination through our offices, Preferred Sales Agents (PSA), or your own travel agent, and website.

CONTRACT

Please complete and sign the Booking Form and the Terms and Conditions per party after perusing the How to Book Rules, Terms and Conditions, tour brochure, itinerary, or website.                   

Note: It should be noted that the person signing these documents should sign as per the Passport/ PAN Card with one photocopy attached of the same along with How to Book, Terms and Conditions. 

• In cases where tour participants belong to more than one family under a single form, it shall be signed by the head/authorized person of each family and the same shall be construed as acceptance with full responsibility of a contract for and on behalf of all persons booked. 

• In case the travel agent or any other person signs the Booking Form, it shall be conclusively presumed that the tour participants had given the necessary authority to such lead person/agent to sign the Booking Form and Terms and Conditions and enter into a binding contract on their behalf with the company assuming full responsibility thereof. 

• If you are booking through your Travel Agent, you should make all payments to your travel agent and the Travel Agent would pay the Company on your behalf. 

• Signing of the Booking Form and Terms and Conditions and payment receipt issued for initial payment made towards the tour cost shall be a legally binding contract between the parties. 

PAYMENT AND SCHEDULE FOR GROUP TOURS

The payment schedule will be as per the Payment Schedule annexure shared with the customer at the time of booking.  

1. The Reservation fee and Booking amount is non-refundable 

2.  Booking amount for any add-on packages or extension taken with the main tour or separately will be Rs 10,000/- per person. 

3. There will be a GST of 5% applicable on the Final Invoice Amount. 

4. If you are booking your tour within 60 days departure date for USA/Australia/New Zealand and 45 days for rest of the world, then 100% of the tour payments must be made immediately before any service can be provided. This booking will be subject to availability. 

5. Rate of exchange will be as per the day of payment. 

6. Any additional taxes shall be applicable in addition to the aforesaid payments. 

7. The non-refundable advance would be adjusted towards the cost of the tour once the final payment is made. 

8. If the tour participant /s cancel the booking after the payment of interest-free, non-refundable payment for any reason whatsoever or failure to pay the entire tour cost, the said advance shall stand forfeited.

9. In case your visa is rejected or you decide not to proceed with your booking, the visa fees and any supplementary charges like courier fees, Visa facilitating charges, SMS charges, any urgent fees charged by the consulate along with our administrative charges are 100% non-refundable. 

10. Conditional OR Promotional prices periodically launched may call for full payments with a change in the Cancellation policy.

11. The company reserves the right to cancel the booking and impose cancellation charges if any payment is not received as detailed in the payment table above. 

12.  The company does not charge for minor booking changes however where third-party costs are incurred these will be passed on to the customer. Costs and charges may increase when they are closer to the departure date. We will try to make your requested change but on certain occasions, it may not be possible or may incur a cost on a case-to-case basis.

13. Any RC (Remittance Charges) charges, Bank Charges must be paid over and above the invoice amount. GST (Goods and Services Tax) is extra and payable on the total Tour Price if not mentioned in the invoice.

14.  Tax Collected at Source (TCS) @ 5% or @ 10 % Government of India (GOI) rules and regulations shall be applicable on all international bookings made by the company. The rate of TCS may change as per Government of India (GOI) rules and regulations and the applicable rate at the time of invoicing shall be applicable. 

15. The price does not include government taxes and is to be paid extra. As per the government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, the government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. The TCS rate is either 5% or 10% depending upon certain requirements as prescribed by the Government of India (GOI). Those guests who have submitted PAN copy, Aadhar copy, and have filed their Income Tax Returns (ITR) for the previous two assessment years need to pay 5% TCS. Those guests who do not possess PAN and Aadhar or have not filed their Income Tax Returns (ITR) for the previous two assessment years, will have to pay 10% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest in whose name the invoice is raised (i.e. Family Head), irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the family head is selected properly in order to claim the benefit at a later stage. Once the TCS amount is collected from the guest, it cannot be refunded by the company, as it is paid to the government and reflects against the Form 26AS of the guest. TCS is not applicable in the case of corporates, who possess TAN (Tax deduction & collection account number) and claim TDS while making their tour/package payment.      

16. Upon invoicing, the price is binding and payable in Indian Rupees (INR) as stated in the Invoice.

17. For international tours, the price includes both Indian Rupees (INR) and foreign currency component (Forex), which is to be paid from Traveller’s Basic Travel Quota (BTQ) at the prevailing Rate of Exchange (ROE) on the day of final payment. 

18 The price of additional services are to be paid directly to the service provider on-site are listed on the website of the company (e.g. cleaning service, rental of bedding and towels, baby’s crib, air conditioning, TV, internet connection, parking lot, pool, security deposit, charges, pets, etc.). The company is not liable for any price modifications made by the service provider for optional and/or required services.

19. The price does not include donations of any kind, personal expenses, alcohol, beverages or certain local taxes to be paid on-site or voluntary insurances for luggage loss, cancellation, and insurance assistance such as repatriation. The company declines all responsibility for personal purchases on the spot.

20. The price printed/advertised/quoted to the customer is dynamic. A customer booking the package early is likely to get the lowest price as communicated/offered by the company, subject to availability of seats. Similarly, a customer booking the package at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings or for filling vacant seats last minute. Hence it is quite obvious that customers travelling on the same package are likely to have paid different package prices. The company will not entertain any claim whatsoever on account of the same. 

21. All monies paid by the customer to the company will be the property of the company and payable to our Suppliers/Contractors/Independent Contractors for pre-blocking/pre-booking and providing the services along with operational costs of the company. The customer agrees and acknowledges that such monies will not be held by the company on behalf of the customer.

TOUR DISCOUNT 

1. Discount on package price is at the sole discretion of the company. The discount strategy for validity/ amount/ percentage/number of seats/dates/age group/category/full payment/part payment/registration amount/early booking/last minute booking/group booking etc. is defined and controlled by the company and it reserves the right to make changes in the discount policy at any point of time without assigning any reason. Any discount offer is always valid for a limited period, limited packages, subject to availability, and may be withdrawn by the company at any time without prior notice. 

2. If the customer does not fulfil the conditions of the discount like making full payment within the timeline or submitting customer/s details/documents in the stipulated time or failing to meet the prescribed customer count for the respective discount etc., the discount facility will be withdrawn and the package will be re-priced for the respective customers/s and customer will have to honour and abide by the same.

3. Provision of any complimentary service/item, for the package/customer, is at the sole discretion of the company. The company reserves the right to revoke/amend/discontinue any such service/ item, at any time without prior notice. Any complimentary snack(s) provided by the company in the package are manufactured, packed, and supplied by the respective vendors/suppliers. The company acts as a facilitator and is not responsible for any quality control or defect or damage in this regard and is not liable to compensate for any consequences. 

4. To get early bookings, the company may offer benefits to customers, and a “free experience” in the package is one of them. This benefit is generally available on the selected package, and for selected customers who book within the promotional timeline. On a particular package, few customers may get the free experience whereas the customers who are not eligible for the free experience, may purchase the same at an additional cost subject to availability. Providing free experiences is at the sole discretion of the company. The company reserves the right to revoke/ amend/ discontinue such “free experience” if the customer count for the same falls below a prescribed number to operate the same.

5. Any discount or benefit offered in any advertising campaign is part of or supported by the marketing budget of the company and guests shall not question, compare or contest the same. It is not encashable or refundable in any manner whatsoever.

VISA DOCUMENTATION AMOUNT 

Please note that we need the passport (in original) of each tour participant to be submitted to us along with the visa documents. You would have to pay the documentation amount as mentioned in the booking form. In the event of rejection of the UK / USA visa by the consulate at least 60 days prior to the date of departure an amount of actual visa fees plus your visa service charges per person and incidental administrative charges will be deducted. However, if this falls within the cancellation period, then the cancellation policy, in addition, will also apply.

There will be a GST of 5% applicable on the Final Invoice Amount. 

NOTE: Urgent Visas for Europe only shall be charged at an additional amount per person will be charged as per actual embassy fees along with service fee. However, there is no guarantee that a visa will be granted or given on time. 

Please note that all the documents for processing your visa should reach us latest 60 days prior to the date of departure of the tour. If you fail to submit the documents within the said time limit or if your booking is within 45 days of the departure of the tour, you would have to pay urgent visa fees per person and will be charged as per actual embassy fees along with the service fee and if you are not granted the visa for any reason, the cancellation policy will apply. Please note that urgent visa fees do not guarantee the issuance of visa. During certain peak times, some visas may take a longer time to issue. Granting or rejecting a visa is at the sole discretion of the respective consulate and the Company shall not be responsible/liable for the same. 

DOCUMENTATION 

Apart from visa documentation which is available as stated above, please note that you will also be required to provide the following documentation. 

1. Copy of PAN card. 

2. Cheque/Demand draft in the name of “Warranty N Support Internet Private Limited.”

3. Physically signed booking form by the traveller.

4. Physically signed Terms and Conditions form by the traveller. 

5. We would also require the following documents from you, under the Reserve Bank of India (RBI) KYC (Know Your Customer) Guidelines:

a. Physically signed BTQ form by the traveller (Only for international travel)

b. Signed Photocopy of the first 2 pages and last 2 pages of your passport. 

c. Valid Visa issued by the country of visit.

d. Air Tickets

e. Proof of Address by way of copies of Bills of utility services like Telephone Bill, Electricity Bill or Aadhar Card, etc.

NOTE: 

1. If the utility bill that you are providing as proof of address is in the name of some other member of your family, with whom you are living and are closely related, then you would need to provide us such utility bill along with a declaration from the person named in such utility bill stating that you are a relative and are staying with him/her. 

2. Please note that the respective destination’s immigration can change on arrival VISA procedure at any time. 

BASIC TRAVEL QUOTA (BTQ) 

As per the present RBI Regulations, all resident Indians holding Indian passports are entitled to an amount not exceeding USD 10,000 or its equivalent per person, in one financial year for one or more private visits under the Basic Travel Quota. All individuals holding a valid Passport, travelling on business are entitled to seek USD 25,000 or its equivalent Foreign Currency for every visit. Individuals are entitled to combine the BTQ and Business Travel quota for their visit abroad. The US Dollar cash limit for any single visit cannot exceed a maximum of USD 3000 or its equivalent. Kindly note that the above specifications are subject to change as per the prevailing rules and regulations. At the time of booking, kindly confirm about such quota. 

YOUR TOUR COST FROM BTQ 

You will pay the total tour amount in Indian Rupees to the company in favor of Warranty N Support Internet Private Limited along with the completed and signed BTQ Form and other documents which will be required by us for release of the Foreign Exchange towards the cost of the tour. Please see the documentation required to be provided under KYC (Know Your Customer) norms published by the Reserve Bank of India (RBI).

PAYMENT OPTIONS 

You can pay for your tour using a variety of payment modes as listed below:

1. Cash

Pan card copy is mandatory for cash payments as per the Government of India guidelines.  

2. Cheque/Demand Draft 

Cheque and Demand Drafts must in all cases be sent to the head office by registered letter enabling acknowledgement of receipt. The company declines all responsibility for cheques sent by the regular postal service. If the Cheque is bounced it will incur a penalty along with applicable GST and if there is stop payment it will incur a penalty along with applicable GST, subsequently, a new invoice will be sent which includes Cheque bouncing charges/Stop payment charges. Booking confirmation and payment receipt will only be sent after Cheque is cleared. Cheque/Demand Drafts to be payable in the name of Warranty N Support Internet Private Limited and it is mandatory to attached quotation and invoice for processing.

3. Digital Payment Method

a. You can make digital payment through payment app/ wallets like BHIM, PhonePe, Gpay, PayTM, MobiKwik, or any UPI ID. All payments should be in the name of “Warranty N Support Internet Private Limited” only. We support the “Go Digital” movement of India and request our customers to make digital payments.

b. The customer will not share his confidential information like Credit/ Debit card number, CVV, OTP, card expiry date, user IDs, passwords, etc. with any person including the employees,    representatives, sales partners, preferred sales agent (PSA) of the company. If such details are demanded by them then the customer must not do any transaction and must immediately inform the company on telephone no +91- 9453500174. The company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.

c. For payment by NEFT / RTGS, the following are the payment details. 

d. You can pay your TRAVEL AGENT who would pay the Company on your behalf. 

IMPORTANT: Any payment made to your Travel Agent by you would not constitute payment to the Company until the same is remitted to the account of the Company and cleared. 

e. On payment of the booking amount, you will receive a receipt and invoice over email from Warranty N Support Internet Private Limited for the amount paid, within a few days.

f. The company is not liable and responsible if the payment does not reach the company account within the stipulated time frame as mentioned in the payment schedule due to reasons such as internet breakdowns, network issues, payment gateway server issue, mobile wallet(s) server issue/account locked/blocked , UPI server issue/account locked/blocked, bank server issue, bank account locked/blocked, debit card locked/blocked, credit card locked/blocked, Cheque not cleared in the bank, etc. The customer agrees and understands that it is their duty to make timely payments to the company for the booking. The company reserves the right to cancel the booking with consequent forfeiture of the booking amount and apply a scale of cancellation charges. 

g. The cancellation policy will apply if the payment is not cleared within the specified time. 

h. The company reserves the right to decline your booking / s for any Tour or to cancel your booking without assigning any reason. 

i. Non-Resident Indians (NRI) and Foreign Nationals are required to pay the entire tour cost in the applicable foreign currency for the respective tour. 

j. In the case of foreign exchange transactions, the prevailing rate of exchange on the date of the transaction would be applicable. 

BALANCE PAYMENT 

Please check your Invoice for the due date of your balance payments of the tour cost. This balance payment has to be made 60 days prior in the case of USA, Australia, and New Zealand or 45 days for other destinations prior to the departure date of the tour. If the booking is accepted within 60 / 45 days of the date of departure of the tour (as mentioned in the Payment Schedule), the entire tour cost has to be paid upfront. A delay in payment of your tour cost (part payment or full payment) can result in a delay in issuing your air tickets, processing your visa and other documentation and it would be considered as a cancellation of your booking from your end and result in a levy of the applicable cancellation charges as per the cancellation schedule. 

The Company reserves the right to amend the prices published in this brochure and on the website and to charge accordingly in case of currency fluctuations, increase in the cost of fuel, travel arrangements, special/high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and for any reason, etc. before the date of departure. All such increases in price must be paid for in full before your departure. 

If your booking is not accepted by the company, the amount paid by you towards this booking would be refunded by the Company without any interest. 

PROMOTIONS / OFFERS / SCHEMES 

Please note that in case of special offers, promotions, or schemes additional terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You will have to adhere to the payment schedule prescribed under such offers, promotions, or schemes in order to be eligible to avail benefits under such offers, promotions, or schemes. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion, or scheme you shall not be entitled to receive the benefit under such offer, promotion, or scheme under any circumstances and these terms and conditions shall supersede any offer, promotion, or scheme terms. We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published. 

SERVICE VOUCHERS 

For “Group Tours” all services will be as per those specified/confirmed and will be paid for as per the Invoices and Service Voucher(s). 

A Service Voucher(s) is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Tour Manager/Tour Director or Service Provider as applicable. You will receive the Service Voucher(s) (with your air tickets and train tickets, if applicable) approximately 2 to 5 days prior to departure, provided you adhere to the time schedule of documentation and payments in full. 

A delay in adhering to the above-mentioned time frame would result in a delay of issuing the documents for land arrangements, air tickets, and arranging the visa/s/ permits (if applicable) and may result in the cancellation of the Tour with applicable cancellation charges. No services will be provided if the Service Voucher in original is not in your possession. Important/emergency contact numbers are printed on the Service Vouchers and/or the briefing sheet provided to you. 

It is the customer’s responsibility to check the Service Voucher(s) carefully and to let the concerned staff or Preferred Agents (PA) or the Travel Agent know immediately in the event of any error. In some cases, the customer would be handed his internal flight/train/hotel vouchers by the Tour Manager/Tour Director/representative of the company on arrival at the tour destination.  

TRAVEL DOCUMENTS 

It is entirely your responsibility to hold and carry on tour valid travel documents including your Passport on the tour with all required visa and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover the risk to life, limb, and property for the duration of the tour, medical clearances, inoculation/vaccination certificates, etc. as the case may be to be able to travel as per your tour itinerary. The costs of processing the above travel documents are not included in your Tour Cost. 

TOUR MANAGER / TOUR DIRECTOR

We request you to kindly co-operate with your Tour Managers/Tour Director and abide by their instructions for a successful and memorable tour. 

PROFESSIONAL GUIDES 

There’s no substitute for a little local flavor, so we employ English Speaking local guides who provide detailed insights in specific cities, thereby complementing your Tour Manager/Tour Director. 

COACHES 

Since most of your travel in different tours around the world will be by road, for your comfort we have carefully chosen air-conditioned modern coaches for travel. However, in the UK air-cooled coaches are used. There are long drives from one city to another and we provide frequent convenience stops to ensure that you have an opportunity to smoke, stretch your legs, or use the restrooms facilities. 

In the USA on certain days the journeys are over 8 to 10 hours and in Europe, the average travelling time by coach is approximately 8 to 10 hours or more. Some of the motor coaches are equipped with in-built emergency washroom facilities. The word emergency is stressed upon because these facilities are not designed to be used as regular washrooms. Kindly use the convenience stops provided at regular intervals.

We regret that in the interest of your fellow passengers, eating, smoking, and drinking alcoholic beverages is strictly not permitted on the coach. It is in your interest to keep the coach neat and clean so that you and your fellow passengers can be comfortable during your holiday. 

BAGGAGE ON COACH 

Please note that porterage is not included in the tour price unless specified otherwise. It is often difficult to get porters to assist as hotels may or may not provide this service and it is, therefore, advisable to use bags with wheels. Coaches have limited space for luggage. Therefore, we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height).We would request you to make separate arrangements to store any extra baggage you would carry on the tour. 

HOTELS 

Check-in and check-out timings differ from country to country and range between 1400 hrs – 1600 hrs for check-in and between 1000 hrs – 1200 hrs for check-out. While checking into the hotel, please follow the instructions of the Tour Manager. Sometimes due to high occupancy, hotel rooms might not be ready, in which case we request you to wait patiently. You have the option of reserving a room from the previous day, though at an extra cost. 

Hotel rooms around the world have facilities like a mini-bar, pay television channels, which have to be paid for as per usage. Hotels may or may not have Tea/Coffee making facilities in their rooms. Some hotels offer safe deposit lockers. We would recommend that you make use of them. 

Unlike other countries, most hotels across Europe do not have air-conditioners/fans due to climatic conditions. Please note any damage to your room will be charged to you directly by the hotel. We request you to occupy the designated dining areas for our group in certain hotels. 

ROOMS / CABINS 

We will try our best to provide you with adjacent/interconnecting rooms/cabins, however, there is no guarantee and is subject to availability. Unlike other countries where the rooms are fairly spacious, European and Far East hotel rooms are small and can accommodate a maximum of three people. Triple rooms are not much bigger than a twin room, so it is advisable to get a separate bed for an accompanying minor. 

In some destinations, a triple room consists of one queen size double bed and one single bed. Likewise, the sleeper trains from Cairo to Aswan/Luxor and vice versa do not offer triple accommodation. Triple rooms are not available at Genting Highlands & South Africa. In case of requests for triple sharing, an extra room will be provided for the third person at an extra cost, unless specified otherwise. In USA triple rooms consist of either two Queen-size double beds or one Queen-size double bed and a single bed. 

CRUISE ACCOMMODATION

Cruise accommodation is priced on two guests sharing a twin cabin. A limited number of single cabins are available at an extra cost. On many cruise liners, triple rooms, and quad rooms may not be available. 

CRUISE FEES & TAXES

Your “twin share” Sailing/Cruise price normally includes an amount covering Cruise Fees & Taxes, gratuities to onboard cruise personnel. However, in some cruise liners Gratuity is not included in the cost and has to be paid separately at the time of boarding by you. Cruise Fees or “Non-Discountable Amount” as referred to by the cruise liner, is a mandatory fee charged by the cruise liner. Non-Discountable Amount is not subject to reduction in any discount promotion. Cruise Taxes, as used by the cruise liner, refers to certain taxes, fees, and charges imposed by governments or quasi-government authorities, relating to any aspect of your cruise, for example, customs fees, head taxes, inspection fees, immigration and naturalization fees, harbour maintenance fees and taxes. Government fees and taxes are subject to change without notice and will apply regardless of your booking’s payment status. The cruise line reserves the right to impose or pass through fuel surcharges, security surcharges, or other incidental surcharges. No right of cancellation exists in these circumstances. These additional Cruise Fees, Taxes, and gratuities are available online which you can check with the respective cruise liners you are booking. 

CRUISE IMMIGRATION QUESTIONNAIRE

Some cruise liners require guests to complete mandatory forms 30 days prior to the cruise departure. These are available online from the cruise company. 

CRUISE SHORE EXCURSIONS 

To make your holiday/vacation even more memorable, cruise liners offer an extensive program of optional shore excursions. Some cruise liners may allow you to book these online directly with the cruise operator in advance of sailing at an extra cost.

CRUISE CABIN / DECK ALLOCATION

Cabin/deck allocation is strictly controlled by the cruise liners. The company does not hold any assignment of cruise liner cabin/deck and all reservations are made on request and are subject to availability and terms and conditions of the cruise liners. 

CRUISE CANCELLATIONS 

The cruise operator has reserved the right to cancel any departure due to insufficient reservations up to eight weeks before the date of departure. Passengers may be offered alternative cruise dates. The cruise operator also reserves the right to cancel any departure up until the date of that departure due to force majeure or other circumstances beyond the control of the operator that prevents the operation of the tour including governmental and administrative decisions. Neither the cruise operator nor the company is responsible for any costs or penalties relating to air transport or other services that are cancelled. The cruise operator is not liable for failure to provide the services or accommodations offered to the extent that such services of accommodations cannot be provided due to force majeure or other circumstances beyond its control.

DOUBLE DOCKING 

Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The company will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of the company for reasons of such assignment.

RIVER, CANAL, LOCK & DOCK MAINTENANCE

River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause the company to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motor coach, or hotel accommodation with little to no advance notice. These events are beyond our control, and the company will not be responsible for any loss, expense, or inconvenience caused by reasons for such changes.

CUSTOMERS WITH SPECIAL NEEDS 

The customer must inform the company, in writing and prior to the booking, of any special needs that may concern him or her personally or any other traveller participating in this trip likely to have an impact on the travel procedure and needs special assistance for persons with reduced mobility (whether in a wheelchair or not), accompanying pets, oversize luggage, etc. (Please note: if the service providers accept a customer accompanied by a pet, the customer must provide an updated international certificate of vaccination). More generally, the customer is obliged to inform the company in writing of all special requests and needs. Such requests will be submitted to the supplier by the company, and will be fulfilled at the sole discretion of the supplier and the supplier may charge a fee for such special request. Although we will endeavor to pass any reasonable requests on to the relevant supplier, this is not a confirmation that the request will be met. All requests are subject to availability. It is also your responsibility to double-check and reconfirm any requirements with the company.

MINOR GUEST

A minor is referred to as someone under the age of 18. If the parents of the minor are not travelling on the tour the legal guardian/person accompanying the minor must provide the following documents:

i. NOC from parents of the minor

ii. Declaration Form

iii. Address Proof and ID Proof of parents which shows the relationship with the minor.

iv. Address Proof and ID Proof of legal guardian/person accompanying the minor.

During the entire tour, the minor traveller must carry the contact details of his or her parent(s) or legal guardian (name, address, phone numbers) in order to ensure that the parent(s) or the legal guardian/person accompanying the minor can be contacted directly. 

All booking requests for minors traveling non-accompanied by their parent(s) are subject to the prior authorization of the company and are legally bound to be signed by father, mother, or the legal guardian bearing the mention “in agreement with the father, the mother.” Moreover, before entering into the contract, the contact details of the legal guardian/person accompanying the minor during the trip (or if necessary, those of the minor) will have to be communicated to the company, in order to enable it to make direct contact with the minor or the responsible adult, if necessary.  

LEGAL CAPACITY

Each person purchasing a tour package, or any other travel service must be at least 18 years of age and legally capable of contracting. Each person entering into a contract with the company must guarantee the validity of the information provided and is personally liable for each person registered on the Booking Form.

CUSTOMERS WITH REDUCED MOBILITY

1. A customer with reduced mobility must consult with the company whether the requested tour is suitable to their situation and special needs, and to ensure that all necessary services are covered in the tour. The company will provide detailed information thereof only upon prior and explicit request on the part of the customer. The company will try its best efforts to fulfil any special needs requested by customers, but cannot guarantee fulfillment of such requests. Any special need by the customer if provided by the company will be on a chargeable basis only. 

2. The company may impose safety requirements and may exclude any customer with reduced mobility from participating in international and domestic tours or any other services if the customer’s participation poses a threat to the health or safety of others. This decision is, made solely by the company, to exclude such customers will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration, and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a customer.

3. The company does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses, etc.) or services of a personal nature (such as assistance in eating, toileting, dressing, etc.). A customer who requires services of a personal nature (eating, toileting, or dressing, as examples) should strongly consider bringing a companion to provide such assistance and must understand that other customers, Tour Manager, and company staff will not be available for such purposes.

4. Some international and domestic individual tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps, and/or locations that may not be easily accessible by wheelchair. During the tour, the company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These suppliers are independent entities that the company does not control. The company cannot guarantee disability access or accommodations for customers travelling on international and domestic tours.

5. The company does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the customer’s expense. The company is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on tour, or for the quality of the care or services received. Medical care in other countries is expensive and not always comparable to care that you may receive in your local area/country. You are encouraged to purchase medical insurance that will cover you while on tour. Your regular health insurance benefits may not apply abroad.

6. Travel timing on our tour vary from day to day depending on the destination. For your comfort, we make regular stops and try to keep your tour comfortable. However, depending on your medical history, some people may be at risk of discomfort or deep vein thrombosis (DVT) if they remain immobile for a long period on a journey. If you have had DVT, pulmonary embolism, a family history of clotting conditions, cancer, or treatment for cancer, stroke, heart or lung disease, or if you have had major surgery in the past three months we recommend you consult your doctor before travelling.

OPTIONALS 

Every Destination To Plan tour comes with a few optional exclusives, just for you. The price of the optional tours may include or exclude the cost of transportation to and from the sightseeing place (please see the price grid before booking); the services of a local representative, administrative and communication charges for booking, and our professional charges in addition to the entrance fees. Reservations and payments for optional tours can be made in India prior to departure. You can also pay on arrival on day one of your tour (in Euros in Europe, USD in USA and other countries) to the Destination To Plan Tour Manager. No credit card payments will be accepted. 

CUSTOMERS WITH REDUCED MOBILITY

1. A customer with reduced mobility must consult with the company whether the requested tour is suitable to their situation and special needs, and to ensure that all necessary services are covered in the tour. The company will provide detailed information thereof only upon prior and explicit request on the part of the customer. The company will try its best efforts to fulfil any special needs requested by customers, but cannot guarantee fulfillment of such requests. Any special need by the customer if provided by the company will be on a chargeable basis only. 

2. The company may impose safety requirements and may exclude any customer with reduced mobility from participating in international and domestic tours or any other services if the customer’s participation poses a threat to the health or safety of others. This decision is, made solely by the company, to exclude such customers will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration, and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a customer.

3. The company does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses, etc.) or services of a personal nature (such as assistance in eating, toileting, dressing, etc.). A customer who requires services of a personal nature (eating, toileting, or dressing, as examples) should strongly consider bringing a companion to provide such assistance and must understand that other customers, Tour Manager, and company staff will not be available for such purposes.

4. Some international and domestic individual tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps, and/or locations that may not be easily accessible by wheelchair. During the tour, the company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These suppliers are independent entities that the company does not control. The company cannot guarantee disability access or accommodations for customers travelling on international and domestic tours.

5. The company does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the customer’s expense. The company is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on tour, or for the quality of the care or services received. Medical care in other countries is expensive and not always comparable to care that you may receive in your local area/country. You are encouraged to purchase medical insurance that will cover you while on tour. Your regular health insurance benefits may not apply abroad.

6. Travel timing on our tour vary from day to day depending on the destination. For your comfort, we make regular stops and try to keep your tour comfortable. However, depending on your medical history, some people may be at risk of discomfort or deep vein thrombosis (DVT) if they remain immobile for a long period on a journey. If you have had DVT, pulmonary embolism, a family history of clotting conditions, cancer, or treatment for cancer, stroke, heart or lung disease, or if you have had major surgery in the past three months we recommend you consult your doctor before travelling.

OPTIONALS 

Every Destination To Plan tour comes with a few optional exclusives, just for you. The price of the optional tours may include or exclude the cost of transportation to and from the sightseeing place (please see the price grid before booking); the services of a local representative, administrative and communication charges for booking, and our professional charges in addition to the entrance fees. Reservations and payments for optional tours can be made in India prior to departure. You can also pay on arrival on day one of your tour (in Euros in Europe, USD in USA and other countries) to the Destination To Plan Tour Manager. No credit card payments will be accepted. 

STOPOVER PACKAGES / ADDITIONAL TOUR 

Check out our exciting pre and post-tour packages with great value at attractive prices. We also feature several exciting extension packages you can choose from, according to your budget and taste. You may also purchase an additional tour. For example USA with Europe. In this case, you will be responsible for arranging your own airport/hotel transfers. 

YOUR PERSONAL TOUR EXPENSES 

You need to carry money for your shopping and personal expenses like tips, mineral water (In certain countries Tap water is safe for drinking), a la carte meals, alcoholic beverages, tea/coffee, soft drinks, telephone calls, laundry, minibars, pay channels on T. V., paid toilets, porterage, room service, excess baggage charge, etc. as they are not included in the Brochure or Price Grid. If you avail any service which is not included in the tour package, then the payment for the same will have to be cleared by you directly. 

PUNCTUALITY 

The drivers are bound by restrictions concerning maximum driving hours per day and per week, and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules, and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers miss any service due to unpunctuality, there would be no refund for the same. This shall be applicable even on occasion when you are affected by your co-passengers lack of punctuality. 

TIPPING

1. Tipping is a way of life everywhere. Since your coach driver spends a large part of the day driving you safely, loads and unloads your luggage onto the coach; it is customary to tip him. 

2. It is mandatory that you tip so please refer to the below table:

3. All prices listed in the table above are per day per person Euro/USD/AUD/NZD.

4. Public toilet attendants need to be tipped nominally after use.

AIRLINE INFORMATION 

PASSENGERS’ MEETING POINT 

Passengers joining the tour should report at the arrival hall as per the scheduled flight or meet up in the hotel booked for the group. 

AIRLINE NAME CHANGE 

The company does not charge for name changes or name corrections, however where third-party costs are incurred these will be passed on to the customer. Not all airlines allow name changes or name corrections and a new airfare may need to be purchased which will be passed onto the customer. 

AIRLINE INFORMATION FOR PRE / POST TOUR / EXTENSIONS

Passengers with their own ticket will get a discount (though the service charges will still be charged). You will be responsible to keep us informed of your flight and tour joining details. Should you be arriving before the group, please give us your contact numbers in case of any change. 

If travelling in advance or extending your stay, you may not be booked on the same airline/hotel with the group, in which case you will have to make your own transfer arrangements. We can arrange your transfers at an additional cost. 

SEAT ALLOCATION

The company does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. Airlines and the company reserve the right to change seat assignments at any time without notice, for any reason.

DATE CHANGE 

Any change of your return journey date after departure from India will attract a ‘Change in Reservation Fee’, payable directly to the airline. This fee may range from USD 75 to 200 or more per person. In addition, a class difference may be applicable in case seats are not available in the group class. This can be advised only at the time of date change. 

CLASS OF TRAVEL 

Passengers can upgrade to Premium Economy/Business Class/First Class by paying the difference in the airfare at the time of booking the tour. 

AIRLINE CONFIRMATION AND RE-CONFIRMATION 

In case you are coming back on a later date after the tour ends, it shall be solely your responsibility/liability to re-confirm air tickets 72 hours prior to the departure. 

AIRLINE ‘CHANGE IN RESERVATION FEE’ 

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India. If you wish to change the date of your return journey after departure from India, you will have to pay a “Change in Reservation Fee” if any, directly to the airline and it will be subject to the availability of seats and/or of the booking class. Change in reservation fee per person, per sector, per change, can range between and/or USD 75 to 200 and we will not be responsible/liable for the same. 

AIRLINE TAXES 

The tour price does not include airport, government taxes, and fuel charges, or any other taxes that may be levied unless specified otherwise. If airline(s) imposes any increase in taxes due to fuel surcharge, YQ/YR taxes, etc. the customer has to pay the additional charges regardless of receipt of full payment.

AIRLINE DELAYS

Itinerary changes due to flight delays and schedule changes are solely under the airline’s control. The company reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellations, and schedule changes are the responsibility of the airline. The company will not be responsible or liable for such delays or rescheduling and extra charges.

FREQUENT FLYER MILEAGE

Frequent Flyer mileage accrual is at the discretion of the airline(s) and is not always granted for airfare purchased through the company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through the company using frequent flyer miles, status, or certificates. This is at the sole discretion of the airlines.

ARRIVAL / DEPARTURE TRANSFERS 

As other members of your group would be flying from different hubs from India, you would be required to wait for some time so that they can join you at the arrival area as common airport pickup facility is provided for the entire group. Also in view of the common airport drop facility provided for your group, you would be required to travel to the airport along with other group members even though your flight time is later than other members of your group. 

THINGS TO CARRY ON TOUR 

In general, carry 4 to 5 pairs of casual clothing like jeans, trousers, shorts, T-shirts, shirts, Punjabi dresses, sarees, swimwear, comfortable walking shoes, and formal attire for occasions like a Gala Evening Dinner, Captain’s Dinner, and Casino visit. In Europe, Australia, and New Zealand you will need to additionally carry thermal wear/warm clothing like woollen sweaters/pullovers, shawls, warm socks, warm jacket, stockings, gloves, and a windcheater. In USA, Buffalo and San Francisco can be comparatively cooler than other cities. Carry some woollen pullovers/shawls. 

BAGGAGE INFORMATION 

We recommend an overnight bag with the bare essentials for the overnight stays in some hotels. 

AIRLINE BAGGAGE ALLOWANCE 

Client traveling by air will be subject to the airline restrictions/limitations on baggage weight/size/number from time to time. Traditionally, each airline allows their customers to bring one carry-on bag and one personal item, such as a pocketbook, backpack, or laptop bag. The dimensions of the handbag should not exceed 115 Linear cms and weight should not exceed 7 kgs. 

Currently, the airline restriction is 20 kgs for economy class on flights to all destinations except U.S. and Canada where a person may carry 2 pieces of checked-in baggage and 1 handbag. Furthermore, baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from USD 25 to USD 35 per bag. We are not responsible/liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra charges due to restrictions imposed by the airline. You shall be liable/responsible to pay all such charges directly to the airline. Also, we are not responsible/liable for any loss or damage to baggage while it is in the custody of the airline. 

Baggage allowance is based on a Weight or Piece (number of bags) concept. Please note that each airline has a different set of rules, regulations, and restrictions, and furthermore, airlines keep changing the rules quite frequently. Please refer to the concerned airlines website and keep yourself updated. 

As porterage is not included in the tour price and due to limited space for luggage in the coach, we recommend that you carry per person one single suitcase of a size of 158 cms (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit/debit cards, ornaments, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach, or any other mode of transportation, at the place of amusement/sightseeing and/or at the railway station. Similarly, the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property we will not be in any way responsible and/or liable. We may not be in a position to assist and / or lodge a complaint with the authorities. 

All baggage and personal effects are at all times and in all circumstances at the risk of the trip participant. The company has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. The company recommends that each guest obtains baggage insurance. After return at the end of the tour, if lost articles are found and returned to the owner, a service fee will be charged. The Tour Manager/Travel Directors, carriers, hotels, and other suppliers who provide services on tour are independent contractors; they are not agents, employees, or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent, or otherwise. Please note that airline/baggage policies are revised from time to time. Please check with the concerned airline to keep yourself updated regularly. 

HAND BAGGAGE PERSONAL ITEMS

Your hand baggage should include toiletries, sunglasses, extra set of prescription glasses, torch, umbrella, sweater/shawl, camera/video (batteries to be removed and kept in the check-in bag-gage), film rolls or CDs/DVDs universal electric plug pin, international roaming cellular phone, SIM card, and charger if necessary and a set of clothes. Valuables should not be put in the check-in baggage and should be kept in hand baggage only, along with medicines with doctor’s prescriptions. Medicines need prescriptions, with a drug generic name listed, as the brand name differs across countries.

NOTE: 

Airline rules regarding baggage keep changing. All your baggage will be screened and possibly hand-searched as part of the security measures. Travelers may carry limited quantities of liquids, gels or pastes in containers not exceeding 3 oz. or 90 ml. The containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20cm x 20cm. At the airport, the plastic bag must be removed from the cabin bag and be x-rayed separately. 

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS

All guests will have to take the risk and responsibility of all their baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in the hotel or during travel in coaches, while on excursions or otherwise. 

If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. 

The company shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise; and for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. And we shall pay no compensation or refund to you. It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. 

If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. 

Please understand that as the Tour Manager/Tour Director is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group. Furthermore, tour managers/assistants/escorts are assisting the tourists throughout the tour and are not responsible for tourists baggage or any kind of personal belongings. 

On the entire tour, the tourists have to be responsible and carry the baggage on their own. Instructions, as well as information of the tour, are to be followed in the group tours and the tour manager/company is not responsible for any instructions not followed/overruled by the tourists and/or its consequences. 

TRAVEL DOCUMENTS 

You should carry your Destination To Plan service vouchers, hotel contact list, airline tickets, your passport, passport-sized photographs, overseas travel insurance policy, emergency contact numbers, foreign exchange prepaid card, etc. with you. 

Please carry a photocopy of all the documents listed above including valid visa pages, which are to be kept separately from the original. Example: photocopy in your suitcase and the original passport with you in person. 

IMPORTANT: 

• Keep one set of these documents with your family/relatives in India 

• Carry one set with you on the tour in your handbag. 

• Carry one set with you on the tour in your suitcase/check-in baggage. 

This is necessary should you lose or misplace any of your documents whilst on tour. If you are carrying Travellers Cheques, please keep the purchase receipt in a safe place, away from the original Travellers Cheques. Your passport is required as identification to encash your travellers cheques. Most credit cards and US Dollar traveller’s cheques are widely accepted. 

PASSPORT REQUIREMENT 

You should bring your original passport at the time of booking. The passport must be valid for at least 6 months (For Malaysia – 9 months) after the date of your return to India. All passports should have a sufficient number of blank pages for the required visas. The passport and the pages inside should not be damaged/stapled/soiled/torn etc. Embassies/Consulates of few countries do not accept passports for visa processing if your passport is valid for more than 10 years. Also, for some countries, the issue date on your passport should be after 01.04.2011 

VISAS 

Please ensure you have the appropriate visas for going on the tour. Applying well in advance is always beneficial. In fact, in the current scenario, it would be far more prudent to furnish all documents at least four months before the departure date to avoid disappointments. 

At the very least, it is your responsibility to promptly furnish to us all documents required for the application of your visas etc. latest by 60 working days before the departure date. Given the security concerns and the over-cautious approach adopted by Embassies and consulates, visa processing can take quite along. The processing time for visas varies according to the tour you have selected which depends on the number of countries you wish to visit. Embassies /Consulates are located in various cities and may require a longer processing time. We assist you in preparing and submitting the visa application based on the documents provided by you. We cannot take responsibility for getting your visa granted. Grant/rejection of visas is the sole discretion of the embassy/consulate. 

We only act as a facilitator for obtaining visas. You may be required to appear personally before the embassy/consulate for any interview(s) / providing biometrics For USA, the biometrics and personal interview will be on separate days which may or may not be consecutive. 

The cost of stay, transportation and/or any other purposes shall be borne by you. The Company cannot be held liable for rejection of visas and in such a case you will have to bear the visa costs, the visa facilitation services costs and assistance costs. 

Apply For Your Visas Early And Avoid Disappointment 

It is essential that you apply for your visas early. Given the security concerns and cautious approach adopted by Embassies and consulates, visa processing can take quite long. Hence it is of utmost importance that you submit the documents required to apply for your visa well in advance of your date of travel. At the time of booking your tour please make sure you have the appropriate passport valid for at least 6 months (For Malaysia – 9 months) after the date of your return to India, along with enough blank pages for all visas 

1. Personal Interview / Biometrics 

You may be required to appear personally before the embassy / consulates for any Interview(s) / providing biometrics as and when required and advised by the concerned authorities. For USA Biometrics and personal interview will be on separate days which may or may not be consecutive. The cost of stay, transportation and/or any other expenses shall be borne by you. 

Important Notes: 

• Embassies/Consulates may give you the Interview dates after one and half months or more from your application date. 

• Grant / Rejection of visas is the sole discretion of the embassy/consulate. 

• Embassies / Consulates do not grant visas on damaged passports. 

• You are required to furnish only genuine documentation. 

2. Why Is Personal Attendance Required For Some Visas

Biometric data that will be collected are scans of your fingertips and a digital photograph of your face or eyes. There should be no cuts, wounds or Mehendi on your hands when going for biometric scanning. All UK, USA and FRANCE visa applicants are required to provide biometric data as part of the application process. Children under the age of 5 (UK), 6 (FRANCE) and 14 (USA)* do not have to visit a Visa Application Centre to have their photographs and finger scans taken, but their photographs will need to be provided with the application form. Each time you apply for a UK and FRANCE visa you will need to have your fingers scanned and photographs taken. If you are a regular traveller to the UK, we recommend that you consider applying for a longer-term visa. The procedure is simple and quick and should take less than 5 minutes. Visa procedures change from time to time and from country to country. For USA, the biometrics and personal interview will be on separate days which may or may not be consecutive. 

* Children under the age of 14 applying for a visa to USA have to carry their Original Birth Certificate along with them while applying for a visa at the US Consulate. 

3. Does Destination To Plan Guarantee Visa

There is no guarantee that Destination To Plan can get a Visa for you. Our role is only to assist you to submit a visa application that is correctly filled and signed by you. Embassies and Consulates have the sole jurisdiction and authority for granting Visas. Visas can take up to 2 to 3 months to be granted/returned. 

4. Why Is It Necessary To Confirm Services Before Visas Are Obtained

One of the mandatory requirements of the Consulates / High Commissions applying for tourist visas (in accordance with the visa rules of each country) is that the person/traveller applying for a tourist/visitor visa must have a valid confirmed return airline ticket reservation and confirmed hotel accommodation reservations. This is one of the many safeguards that the consulates take whilst issuing tourist/visitor visas so as to ensure that this is a genuine bonafide travel. 

5. On What Basis Is The Visa Granted Or Rejected Or Declined

It is the responsibility of the tourist to ensure that all information filled in the visa forms is correct and genuine. The visa is issued by the consulate after it does all its background checks, the financial stability of the tourist, and after assessing the risk as to whether the tourist is likely to return to his home country or would illegally overstay/seek employment in a foreign country. Destination To Plan have no role whatsoever to play in granting or denial of visas because each traveller/tourist has his or her own circumstances and situation whereby they have to convince the visa interview officer of their genuine intentions. 

6. What Are The Normal Reasons Of Visa Rejections

a. Fraud documents – No chance to reapply. Insufficient funds in the account – Passenger gets a chance to reapply while submitting good bank statement, can break investment done in FDR and transfer the fund to saving account and enclose a letter from the bank for the same. 

b. Sudden deposits – Can reapply by giving an explanation on letterhead and proof for fund transfer.

c. Not provided evidence of business – Can reapply with business registration. 

d. Not provided original documents such as income tax returns and bank statement – Can reapply with original documents. 

e. Damaged Passport – In case visas are rejected by the consulates/embassies, you may consider reapplication, provided we have sufficient time/working days prior to the departure of your selected tour date. 

7. Why Are Cancellations Charged If Visas Are Rejected

1. If the tourist cancels his / her travel there are certain cancellation fees that apply such as the airlines, hotels and cruises cancellation fees which then have to be passed on to the traveller. As explained earlier Consulates require confirmed tickets, hotels and insurance prior to accepting the visa application. Granting/rejection of visas is the sole discretion of embassy/consulate. We only act as a facilitator for providing visa guidance services. 

2. Destination To Plan has to bear certain administrative, processing and other expenses that are required to be made for making these reservations for the traveller. These cancellation charges shall apply irrespective of the reason for cancellation. These charges are the genuine pre-estimate of the damages that we will suffer on account of cancellation and are payable without proof of actual damages. 

Hence, it is important before booking your holiday tour package to study the cancellation policy and the cancellation charges that would apply once you book the tour package. Also please note that Consulates / Embassies have their own visa application processing fees and visa fees which have to be paid in advance at the time of submitting your visa application. In most cases, there is no refund of any part of the visa fees or the visa application processing fees returned, if the tourist’s visa application is rejected by the consulate. In fact, many times due to cancellation, Destination To Plan suffer losses because sometimes the cancellation is done at a time of holiday rush and the supplier such as the hoteliers, airlines and cruises have a 100% cancellation charge. You expressly agree to abide by the foregoing Terms & Conditions and Cancellation Policy. 

AMENDMENT FEE 

In case of an amendment/cancellation, any new arrangements will be regarded as an entirely new booking and will be subject to availability and all requests must be made and then confirmed in writing and the Company reserves the right to a charge fee each time a change or amendment is made to a confirmed booking at the client’s request. Please note that in case the amendment request is made within the cancellation period, cancellation charges will also apply as if cancellation was effected on the day the request for amendment is made. The cancellation charges will be in addition to the amendment fee. Terms & Conditions apply. 

TRAVEL IN ADVANCE AND / OR RETURN ON OWN

The Company holds airline seats as a group for its passengers on the date of published departures from India and return reservations to India after the tour. Any changes in the departure date or return date is purely subject to availability and may incur additional cost. 

AIRLINE DATE CHANGE BEFORE DEPARTURE

If you wish to travel in advance or return at a later date after the tour ends and are travelling on an air ticket issued by Destination To Plan, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted by the company to you on your request. Over and above this you are also required to pay an ‘Airline Seat Rebooking and Reservation Fee’ or amount as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity). 

NOTE: You will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and/or to your next destination when your tour ends. 

AIRLINE DATE CHANGE AFTER DEPARTURE 

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India. If you wish to change the date of your return journey after departure from India, you will have to pay a “Change in Reservation Fee” if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 and USD 500 or more per person and we will not be responsible for the same. Terms and Conditions shall apply. 

AIRLINE CONFIRMATION AND RE-CONFIRMATION

Though you may receive a confirmed air ticket for a particular sector, due to overbooking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible/liable. As you are booked on a group fare ticket, please note that seat allotment will be done only when you physically report at the airport check-in counter. You are advised to report at the airport check-in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats which is not in the control of Destination To Plan. Hence Destination To Plan shall not be held responsible/liable if you do not get seats together or do not get your preferred seats. 

NOTE: In case you are returning on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely yours. 

TRANSFER FROM ONE TOUR TO ANOTHER 

A request in writing for transfer from one tour to another 45 days prior (for Europe& Rest of the world) and 60 days prior (for USA, Australia & New Zealand) to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs.10,000/- per person will be applicable in addition to the costs for re-processing your visa, medical insurance and air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will also apply. Terms & Conditions shall apply. 

PRE / POST TOUR / ADD-ON EXTENSION PACKAGES

Pre/post tour accommodation/add on packages or extensions etc. are available to you at special rates. You must ensure that you request your Travel Agent for the same at the time of booking your tour. 

CANCELLATION OF THE TOUR BY CLIENT 

If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be given on a working day within working hours: 

1. By calling on +91- 9453500174 followed by written communication to our Registered Office listed below

OR 

2. By email to cancellations@destinationtoplan.com followed by written communication to our Registered Office listed below 

OR 

In writing on working days within working hours at the Registered Office of the Company:

Warranty N Support Internet Private Limited, 24, Ashok Vihar Colony, Picnic Spot Road, Khurram Nagar, Lucknow – 226022, Uttar Pradesh, India.

Note: If the customer sends an email on any other email id except cancellations@destinationtoplan.com . The company is not responsible/liable to pay any compensation or damages or consequential loss or refund for replying/processing such cancellations request sent to other email ids if they are not processed. 

If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication for cancellation for all such persons mentioned in the form assuming full responsibility. Similarly, if your Travel Agent cancels, it will be deemed and construed that all the clients and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Lucknow on working days within office time at the details listed above. 

In case of cancellation, the cancellation charges shall apply as per the cancellation annexure shared with the customer at the time of booking.

There will be a GST of 5% applicable over and above all mentioned charges.

It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. The Company shall not be liable/responsible to pay any compensation, interest or damages to you.

As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges in addition to the actual expenditure incurred towards visa, travel insurance, retention charges by overseas suppliers, etc. 

Early return expenses are the customer’s responsibility. There is no refund for absence or early departure from a tour, including but not limited to missed hotels, transfers, meals, sightseeing, cruises or optional excursion. The company urges you to purchase travel insurance that covers such circumstances. The company makes no representation or guarantees concerning reimbursement, the scope of coverage, or other aspects of any travel insurance policy or claim.

You expressly agree to and accept the foregoing clause. 

CANCELLATION OF THE TOUR / AMENDMENT BY COMPANY

We reserve the right to cancel any tour prior to departure without assigning any reason. In such a situation we would offer you alternative tour dates/tours or you would have the option of travelling as individual travellers or on group tours. 

If the alternative date/tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting the visa costs, insurance and any other cost incurred by us on your behalf. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expenses incurred by you. 

However, in the event of the Company exercising its rights to amend or alter any tour/holiday advertised in their Brochure/itinerary after it has been booked but prior to departure, you shall have the option to continue with the tour/holiday as amended or altered or to accept any alternative tour/ holiday, which the Company may offer. In either of these above cases, the Company shall not be liable to you for any damage, additional expenses, consequential loss/damage etc. suffered by you or to pay any amount as a refund. 

REFUNDS

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible/liable to offer any refund to you. However, at its sole discretion, the Company may give the refund based on various factors such as the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. and the decision of the Company on the quantum of refund shall be final and binding upon you. 

It would take at least 45 – 60 working days to process the refund (if due). It is clearly understood that there shall be no refund whatsoever if the client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional, etc. due to any reason whatsoever. 

APPLICABILITY

The above conditions would apply to clients who book on international group tours and all Adhoc Groups or any promotions operated by the company from time to time. 

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NOTE: 

Airline rules regarding baggage keep changing. All your baggage will be screened and possibly hand-searched as part of the security measures. Travelers may carry limited quantities of liquids, gels or pastes in containers not exceeding 3 oz. or 90 ml. The containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20cm x 20cm. At the airport, the plastic bag must be removed from the cabin bag and be x-rayed separately. 

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS

All guests will have to take the risk and responsibility of all their baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in the hotel or during travel in coaches, while on excursions or otherwise. 

If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. 

The company shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise; and for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. And we shall pay no compensation or refund to you. It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. 

If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. 

Please understand that as the Tour Manager/Tour Director is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group. Furthermore, tour managers/assistants/escorts are assisting the tourists throughout the tour and are not responsible for tourists baggage or any kind of personal belongings. 

On the entire tour, the tourists have to be responsible and carry the baggage on their own. Instructions, as well as information of the tour, are to be followed in the group tours and the tour manager/company is not responsible for any instructions not followed/overruled by the tourists and/or its consequences. 

TRAVEL DOCUMENTS 

You should carry your Destination To Plan service vouchers, hotel contact list, airline tickets, your passport, passport-sized photographs, overseas travel insurance policy, emergency contact numbers, foreign exchange prepaid card, etc. with you. 

Please carry a photocopy of all the documents listed above including valid visa pages, which are to be kept separately from the original. Example: photocopy in your suitcase and the original passport with you in person. 

IMPORTANT: 

• Keep one set of these documents with your family/relatives in India 

• Carry one set with you on the tour in your handbag. 

• Carry one set with you on the tour in your suitcase/check-in baggage. 

This is necessary should you lose or misplace any of your documents whilst on tour. If you are carrying Travellers Cheques, please keep the purchase receipt in a safe place, away from the original Travellers Cheques. Your passport is required as identification to encash your travellers cheques. Most credit cards and US Dollar traveller’s cheques are widely accepted. 

PASSPORT REQUIREMENT 

You should bring your original passport at the time of booking. The passport must be valid for at least 6 months (For Malaysia – 9 months) after the date of your return to India. All passports should have a sufficient number of blank pages for the required visas. The passport and the pages inside should not be damaged/stapled/soiled/torn etc. Embassies/Consulates of few countries do not accept passports for visa processing if your passport is valid for more than 10 years. Also, for some countries, the issue date on your passport should be after 01.04.2011 

VISAS 

Please ensure you have the appropriate visas for going on the tour. Applying well in advance is always beneficial. In fact, in the current scenario, it would be far more prudent to furnish all documents at least four months before the departure date to avoid disappointments. 

At the very least, it is your responsibility to promptly furnish to us all documents required for the application of your visas etc. latest by 60 working days before the departure date. Given the security concerns and the over-cautious approach adopted by Embassies and consulates, visa processing can take quite along. The processing time for visas varies according to the tour you have selected which depends on the number of countries you wish to visit. Embassies /Consulates are located in various cities and may require a longer processing time. We assist you in preparing and submitting the visa application based on the documents provided by you. We cannot take responsibility for getting your visa granted. Grant/rejection of visas is the sole discretion of the embassy/consulate. 

We only act as a facilitator for obtaining visas. You may be required to appear personally before the embassy/consulate for any interview(s) / providing biometrics For USA, the biometrics and personal interview will be on separate days which may or may not be consecutive. 

The cost of stay, transportation and/or any other purposes shall be borne by you. The Company cannot be held liable for rejection of visas and in such a case you will have to bear the visa costs, the visa facilitation services costs and assistance costs. 

Apply For Your Visas Early And Avoid Disappointment 

It is essential that you apply for your visas early. Given the security concerns and cautious approach adopted by Embassies and consulates, visa processing can take quite long. Hence it is of utmost importance that you submit the documents required to apply for your visa well in advance of your date of travel. At the time of booking your tour please make sure you have the appropriate passport valid for at least 6 months (For Malaysia – 9 months) after the date of your return to India, along with enough blank pages for all visas 

1. Personal Interview / Biometrics 

You may be required to appear personally before the embassy / consulates for any Interview(s) / providing biometrics as and when required and advised by the concerned authorities. For USA Biometrics and personal interview will be on separate days which may or may not be consecutive. The cost of stay, transportation and/or any other expenses shall be borne by you. 

Important Notes: 

• Embassies/Consulates may give you the Interview dates after one and half months or more from your application date. 

• Grant / Rejection of visas is the sole discretion of the embassy/consulate. 

• Embassies / Consulates do not grant visas on damaged passports. 

• You are required to furnish only genuine documentation. 

2. Why Is Personal Attendance Required For Some Visas

Biometric data that will be collected are scans of your fingertips and a digital photograph of your face or eyes. There should be no cuts, wounds or Mehendi on your hands when going for biometric scanning. All UK, USA and FRANCE visa applicants are required to provide biometric data as part of the application process. Children under the age of 5 (UK), 6 (FRANCE) and 14 (USA)* do not have to visit a Visa Application Centre to have their photographs and finger scans taken, but their photographs will need to be provided with the application form. Each time you apply for a UK and FRANCE visa you will need to have your fingers scanned and photographs taken. If you are a regular traveller to the UK, we recommend that you consider applying for a longer-term visa. The procedure is simple and quick and should take less than 5 minutes. Visa procedures change from time to time and from country to country. For USA, the biometrics and personal interview will be on separate days which may or may not be consecutive. 

* Children under the age of 14 applying for a visa to USA have to carry their Original Birth Certificate along with them while applying for a visa at the US Consulate. 

3. Does Destination To Plan Guarantee Visa

There is no guarantee that Destination To Plan can get a Visa for you. Our role is only to assist you to submit a visa application that is correctly filled and signed by you. Embassies and Consulates have the sole jurisdiction and authority for granting Visas. Visas can take up to 2 to 3 months to be granted/returned. 

4. Why Is It Necessary To Confirm Services Before Visas Are Obtained

One of the mandatory requirements of the Consulates / High Commissions applying for tourist visas (in accordance with the visa rules of each country) is that the person/traveller applying for a tourist/visitor visa must have a valid confirmed return airline ticket reservation and confirmed hotel accommodation reservations. This is one of the many safeguards that the consulates take whilst issuing tourist/visitor visas so as to ensure that this is a genuine bonafide travel. 

5. On What Basis Is The Visa Granted Or Rejected Or Declined

It is the responsibility of the tourist to ensure that all information filled in the visa forms is correct and genuine. The visa is issued by the consulate after it does all its background checks, the financial stability of the tourist, and after assessing the risk as to whether the tourist is likely to return to his home country or would illegally overstay/seek employment in a foreign country. Destination To Plan have no role whatsoever to play in granting or denial of visas because each traveller/tourist has his or her own circumstances and situation whereby they have to convince the visa interview officer of their genuine intentions. 

6. What Are The Normal Reasons Of Visa Rejections

a. Fraud documents – No chance to reapply. Insufficient funds in the account – Passenger gets a chance to reapply while submitting good bank statement, can break investment done in FDR and transfer the fund to saving account and enclose a letter from the bank for the same. 

b. Sudden deposits – Can reapply by giving an explanation on letterhead and proof for fund transfer.

c. Not provided evidence of business – Can reapply with business registration. 

d. Not provided original documents such as income tax returns and bank statement – Can reapply with original documents. 

e. Damaged Passport – In case visas are rejected by the consulates/embassies, you may consider reapplication, provided we have sufficient time/working days prior to the departure of your selected tour date. 

7. Why Are Cancellations Charged If Visas Are Rejected

1. If the tourist cancels his / her travel there are certain cancellation fees that apply such as the airlines, hotels and cruises cancellation fees which then have to be passed on to the traveller. As explained earlier Consulates require confirmed tickets, hotels and insurance prior to accepting the visa application. Granting/rejection of visas is the sole discretion of embassy/consulate. We only act as a facilitator for providing visa guidance services. 

2. Destination To Plan has to bear certain administrative, processing and other expenses that are required to be made for making these reservations for the traveller. These cancellation charges shall apply irrespective of the reason for cancellation. These charges are the genuine pre-estimate of the damages that we will suffer on account of cancellation and are payable without proof of actual damages. 

Hence, it is important before booking your holiday tour package to study the cancellation policy and the cancellation charges that would apply once you book the tour package. Also please note that Consulates / Embassies have their own visa application processing fees and visa fees which have to be paid in advance at the time of submitting your visa application. In most cases, there is no refund of any part of the visa fees or the visa application processing fees returned, if the tourist’s visa application is rejected by the consulate. In fact, many times due to cancellation, Destination To Plan suffer losses because sometimes the cancellation is done at a time of holiday rush and the supplier such as the hoteliers, airlines and cruises have a 100% cancellation charge. You expressly agree to abide by the foregoing Terms & Conditions and Cancellation Policy. 

AMENDMENT FEE 

In case of an amendment/cancellation, any new arrangements will be regarded as an entirely new booking and will be subject to availability and all requests must be made and then confirmed in writing and the Company reserves the right to a charge fee each time a change or amendment is made to a confirmed booking at the client’s request. Please note that in case the amendment request is made within the cancellation period, cancellation charges will also apply as if cancellation was effected on the day the request for amendment is made. The cancellation charges will be in addition to the amendment fee. Terms & Conditions apply. 

TRAVEL IN ADVANCE AND / OR RETURN ON OWN

The Company holds airline seats as a group for its passengers on the date of published departures from India and return reservations to India after the tour. Any changes in the departure date or return date is purely subject to availability and may incur additional cost. 

AIRLINE DATE CHANGE BEFORE DEPARTURE

If you wish to travel in advance or return at a later date after the tour ends and are travelling on an air ticket issued by Destination To Plan, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted by the company to you on your request. Over and above this you are also required to pay an ‘Airline Seat Rebooking and Reservation Fee’ or amount as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity). 

NOTE: You will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and/or to your next destination when your tour ends. 

AIRLINE DATE CHANGE AFTER DEPARTURE 

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India. If you wish to change the date of your return journey after departure from India, you will have to pay a “Change in Reservation Fee” if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 and USD 500 or more per person and we will not be responsible for the same. Terms and Conditions shall apply. 

AIRLINE CONFIRMATION AND RE-CONFIRMATION

Though you may receive a confirmed air ticket for a particular sector, due to overbooking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible/liable. As you are booked on a group fare ticket, please note that seat allotment will be done only when you physically report at the airport check-in counter. You are advised to report at the airport check-in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats which is not in the control of Destination To Plan. Hence Destination To Plan shall not be held responsible/liable if you do not get seats together or do not get your preferred seats. 

NOTE: In case you are returning on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely yours. 

TRANSFER FROM ONE TOUR TO ANOTHER 

A request in writing for transfer from one tour to another 45 days prior (for Europe& Rest of the world) and 60 days prior (for USA, Australia & New Zealand) to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs.10,000/- per person will be applicable in addition to the costs for re-processing your visa, medical insurance and air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will also apply. Terms & Conditions shall apply. 

PRE / POST TOUR / ADD-ON EXTENSION PACKAGES

Pre/post tour accommodation/add on packages or extensions etc. are available to you at special rates. You must ensure that you request your Travel Agent for the same at the time of booking your tour. 

CANCELLATION OF THE TOUR BY CLIENT 

If you wish to cancel your tour, you must intimate the Company as follows provided that such intimation should be given on a working day within working hours: 

1. By calling on +91- 9453500174 followed by written communication to our Registered Office listed below

OR 

2. By email to cancellations@destinationtoplan.com followed by written communication to our Registered Office listed below 

OR 

In writing on working days within working hours at the Registered Office of the Company:

Warranty N Support Internet Private Limited, 24, Ashok Vihar Colony, Picnic Spot Road, Khurram Nagar, Lucknow – 226022, Uttar Pradesh, India.

Note: If the customer sends an email on any other email id except cancellations@destinationtoplan.com . The company is not responsible/liable to pay any compensation or damages or consequential loss or refund for replying/processing such cancellations request sent to other email ids if they are not processed. 

If the Booking Form has been signed by one or more persons for themselves and for others mentioned in the form, then the communication signed by such signatory / s would be treated as a valid communication for cancellation for all such persons mentioned in the form assuming full responsibility. Similarly, if your Travel Agent cancels, it will be deemed and construed that all the clients and you are in agreement with the same. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the Company at its office in Lucknow on working days within office time at the details listed above. 

In case of cancellation, the cancellation charges shall apply as per the Cancellation Schedule annexure shared with the customer at the time of booking.

There will be a GST of 5% applicable over and above all mentioned charges.

There will be a GST of 5% applicable over and above all mentioned charges. 

It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. The Company shall not be liable/responsible to pay any compensation, interest or damages to you.

As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges in addition to the actual expenditure incurred towards visa, travel insurance, retention charges by overseas suppliers, etc. 

Early return expenses are the customer’s responsibility. There is no refund for absence or early departure from a tour, including but not limited to missed hotels, transfers, meals, sightseeing, cruises or optional excursion. The company urges you to purchase travel insurance that covers such circumstances. The company makes no representation or guarantees concerning reimbursement, the scope of coverage, or other aspects of any travel insurance policy or claim.

You expressly agree to and accept the foregoing clause. 

CANCELLATION OF THE TOUR / AMENDMENT BY COMPANY

We reserve the right to cancel any tour prior to departure without assigning any reason. In such a situation we would offer you alternative tour dates/tours or you would have the option of travelling as individual travellers or on group tours. 

If the alternative date/tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting the visa costs, insurance and any other cost incurred by us on your behalf. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expenses incurred by you. 

However, in the event of the Company exercising its rights to amend or alter any tour/holiday advertised in their Brochure/itinerary after it has been booked but prior to departure, you shall have the option to continue with the tour/holiday as amended or altered or to accept any alternative tour/ holiday, which the Company may offer. In either of these above cases, the Company shall not be liable to you for any damage, additional expenses, consequential loss/damage etc. suffered by you or to pay any amount as a refund. 

REFUNDS

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible/liable to offer any refund to you. However, at its sole discretion, the Company may give the refund based on various factors such as the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. and the decision of the Company on the quantum of refund shall be final and binding upon you. 

It would take at least 45 – 60 working days to process the refund (if due). It is clearly understood that there shall be no refund whatsoever if the client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional etc. due to any reason whatsoever. 

APPLICABILITY

The above conditions would apply to clients who book on international group tours and all Adhoc Groups or any promotions operated by the company from time to time. 

TERMS AND CONDITIONS

DEFINITIONS

In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified. 

DEFINITIONS

In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified. 

• “You means the person / s in whose name and/or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as “Party” / “Tour Participant” / “They” / “Guest”/“Client” / “Customer” / “Them” / “His” / “Her”. 

• “We” / “Us” / “Company” means “Warranty N Support Internet Private Limited’ works under the brand name “Destination To Plan”, therefore, both these names will be considered one and the same and used synonymously therein.

• “Infant” means a person below the age of two years 

• “Child” means a person from the age of two and below the age of twelve years. 

• “Contractor” / “Supplier” / “Independent Contractors”  means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries, etc. shipping company, railway, ferry, cruise, coach who are to provide the services to the client. 

• “Group Tour” / “Escorted Tour” / “Tour” / “Trip” / “Package” means the number of guests booked on any scheduled tour comprising a minimum of 20 guests for Indian tour and 30 guests for international tour. 

• “Tour Cost” / “Tour Price” means the price mentioned in the Tour Price Grid on the website/ mobile application/ SMS/ email/ WhatsApp/ brochure / E-brochure/ leaflet/ advertisements on print, electronic and social media, etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price. 

• “Extra Bed” or mattress means an additional roll-on mattress on the floor in a twin/ double bedroom. 

• “Tour Manager”/ “Tour Director” is a person designated by the company to conduct the tour as per the itinerary. She / He will also assist or guide the guest/s during the tour. 

• “Brochure” means a document with tour information in the form of a printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email, etc. 

• “Website” means www.destinationtoplan.com.   

• “Web pages” means pages on the Website www.destinationtoplan.com. 

• “Cancellation Policy” means and includes all the cancellation charges levied by the company from time to time, third party cancellation charges, etc. as more particularly described herein below or any other documents. 

• “Cancellation Charge” means a charge borne by the guest upon cancelling their tour for any reason whatsoever.

• “Visa” means a Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he or she has been granted permission to enter the country for a temporary stay within the specified period. (Note: The company does not have any role to play for issuance/rejection of Visa other than being a facilitator).    

• “Visa Cancellation Policy” means and includes all the cancellation charges levied by the consulate which also includes visa fees and any supplementary charges like visa facilitation charges, courier fees, SMS charges, urgent fees charges by the consulate in addition to the administrative fees charged by the Company. 

• “Jurisdiction” means the geographical area over which a court or government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to Lucknow Courts / Forums. 

• “Terms and Conditions” means these terms and conditions and include the How to Book Rules, Booking Form, Web Pages, Brochure, Price Grid, Itinerary, Promotion Booklet, and other documents as may be notified from time to time”.

APPLICABILITY

The above conditions would apply to clients who book international group tours or any promotions operated by the company from time to time. 

BROCHURE / WEBSITE INFORMATION DISCLAIMERS 

We take reasonable care in preparing the brochure, price grid, web pages, and other documents and in describing the services therein. However, we are not liable for any typographical/printing errors. 

Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We, therefore, ask you to confirm the current information by contacting us. 

Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals/sightseeing/properties are for reference only and may differ from the actual meals/sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions, and climatic changes. 

We do not take any responsibility of third party products displayed on our website and cannot give any assurance or warranty regarding contents, quality, or safety of the product in any way, nor would we be liable/responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services. 

ITINERARY MAY CHANGE AT ANY TIME 

We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes/events sufficiently in advance during booking or prior to the departure of the tour. If such changes/events occur during the tour, our tour manager or local representative will inform you of the changes on the spot and we solicit your full cooperation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary/service change which we are constrained to make will be entertained from the tour participants during or after the tour. 

Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sports events, weather conditions, traffic problems, overbooking of hotels/flights, cancellation/re-routing of flights or railway, closure of/restricted entry at a place of sightseeing, etc. Generally, we try to avoid dates when big fairs, exhibitions, olympics, etc. and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities. Due to the airline’s requirements, the points of entry and exit in a country may change. We may operate more than one coach per departure date and may for convenience, reverse the direction or amend the itinerary. 

Change in itinerary may also be required or necessitated on account of actions, inactions, defaults, or conditions of tour participants in the group. 

Please note that promotional offers may have different terms and conditions which will be in addition or different to these terms and conditions and the requirements of the booking deposits, payments, deadlines, and mode of payment may be defined in such promotions which will be over and above these terms and conditions and will take precedence over these terms and conditions. 

We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable/responsible to refund any amount or pay any compensation/damages on account of any change in itinerary. 

In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we may charge extra for the same at the time of booking or in the course of the tour. 

GENERAL NOTICE REGARDING BOOKING 

Please read carefully and understand the contents of the Tour Brochure/Itinerary, the ‘Terms and Conditions’, How to Book Rules, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including (without limitation) the ‘Terms & Conditions’, ‘How to Book’ rules, and ‘Price Grid’ (‘collectively Booking Documents’). Upon executing the Booking Documents and on payment of the prescribed non-refundable interest-free booking amount, a binding contract shall come into existence. 

We advise you to ensure, before making a booking, that you have and/or you will be able to provide all the required valid and genuine documents and your professional qualifications to enable you to apply for visa, insurance, etc. Please go through our website and check with our staff to ascertain the required documentation. 

Please note that guests other than tourists are not to be invited on tour by any tourist and they are not allowed to use any of the services of the tour. 

CONDITIONS OF OTHER THIRD PARTY OPERATORS

In the event, you are booking through us a tour/travel service of any third party operators like Insight Vacations, Star Cruise, etc, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund, etc. shall be applicable to you in addition to these Terms and Conditions. 

ONLINE BOOKING 

You can purchase our services from our head office, preferred sales agents, or travel agents. In the alternative, you can register and book your tour/services online through our website. Our website provides the facility of making online booking of tours and services. However, we cannot give any guarantee or warranty with respect to the website booking engine which could malfunction due to well-known reasons including software or network errors. We have incorporated all modern protection technologies to ensure that information concerning you or your payments is kept secure and confidential. It is made clear that the online booking shall be effective once you confirm the terms and conditions, as follows. During the course of online booking on our website, you will have the opportunity to go through our terms and conditions and privacy policy, which are displayed on our website and which you will need to confirm and accept in the course of booking online. Further, you will also need to send us a hard copy of the said signed Terms and Conditions confirming that you have read, understood and accepted the Terms and Conditions and other applicable documents including Brochure and/or Itinerary and/or Price Grid and/or promotion booklet, etc. We would also require a copy of the first two pages and last two pages of your passport which show the date of your passport, place, and date of issue and expiry, amongst other documentation. Please see under the ‘documentation’ section for the list. The Company reserves the right to decline to register any person/s for any tour or to cancel their registration without assigning any reason. 

ONE / SOME MEMBER(S) MAY SIGN BOOKING DOCUMENTS ON BEHALF OF A GROUP

In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf assuming full responsibility, and accordingly, it shall be deemed that all such tour participants have signed the booking documents. 

Note: It should be noted that the person signing these documents should sign as per the Passport/PAN Card with one photocopy attached of the same along with How to Book, Terms and Conditions. 

YOUR TRAVEL AGENT CAN SIGN THE BOOKING DOCUMENTS ON YOUR BEHALF 

Where tour participants are booking through a travel agent, if such travel agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour participants have duly authorized the said travel agent to sign the Booking Documents on their behalf. 

CONTRACT SUBJECT TO SIGNATURE AND PAYMENTS

Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the Company and the Company has also received the specified non-refundable interest-free booking amount. The full payment must be received in accordance with the prescribed payment schedule. If not paid in accordance with the payment schedule, the company reserves the right to cancel the booking with consequent forfeiture of the booking amount and apply the scale of cancellation charges as mentioned in the brochure. Any payment that you make to your Travel Agent would not constitute payment to the Company until the same is remitted to the account of the Company. 

FORFEITURE OF ADVANCE

The Company shall be within its rights to forfeit the non-refundable interest-free advance paid by the Client to the Company along with the prescribed Booking Form duly completed for the tour booked by the Client. In the event, the Client cancels the booking or on failure on the part of the Client to adhere to the tour payment schedule as informed in the documentation checklist OR the visa of any country is not granted OR is unable to travel on the tour booked by the Client due to any reason whatsoever including medical ground or sickness, the non-refundable interest-free advance shall stand forfeited and the scale of cancellation set out in the “How To Book” section of the Brochure shall be applicable and binding. The Client expressly agrees to the foregoing terms and conditions. 

CANCELLATION / AMENDMENT BY COMPANY

We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates/tours or you would have the option of traveling as individual travellers, not as part of the original tours. If the alternative date/tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of forty-five days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you. 

CANCELLATION OF BOOKING BY YOU 

Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company. The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end. The cancellation charges are as per the cancellation schedule annexure shared with the client at the time of booking.

There will be a GST of 5% applicable over and above all mentioned charges.

If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed by such signatory/s would be treated as a valid communication with full responsibility for cancellation for all such persons mentioned in the form. Similarly, if your Agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel and shall accordingly effect cancellation. 

Cancellation shall take effect only from the time the written request reaches the Company at its office in Lucknow on working days within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: 

(i) In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection. Please see our Visa Guidance section for further details. 

(ii) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation 

(iii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge. 

You expressly agree to abide by the foregoing terms and conditions. 

AMENDMENT OF BOOKING BY YOU

If you wish to amend or change your booking, you have to communicate your request to us in writing and/or by email. Such requests for change or amendment will be accepted subject to availability. 

Please note that: 

(1) The amended or changed booking will be regarded as a new booking; 

(2) An amendment fee is payable in case of every amendment or change; and 

(3) In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. 

Please note the cancellation charges specified in the preceding section. Terms & Conditions shall apply. 

TRANSFER FROM ONE TOUR TO ANOTHER 

A request in writing for transfer from one tour to another 45 days prior (for Europe & Rest of the world) and 60 days prior (for USA, Australia & New Zealand) to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer fee of Rs 10,000/- per person will be applicable in addition to the costs for re-processing your visa, air tickets, etc. due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will apply. Terms & Conditions shall apply. 

RATE OF EXCHANGE APPLICABLE TO REFUNDS 

Please note that refunds of the foreign exchange component of the tour cost will be based on our buying rate of that date. When we receive Indian rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable, and credit the proceeds in our bank account. When we refund the foreign exchange component to you in Indian rupees, we do so at our buying rate applicable on the date of refund, because the bank will convert the money at the buying rate and credit the same in Indian rupees. 

OUR SCOPE OF SERVICES 

We are travel and holiday organisers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan, or any other facility or provider, etc. that is engaged to provide you services during the course of your tour. 

• Therefore, please carefully note that: 

(1) you will need to adhere to the conditions, rules, and regulations of each service provider. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check what the meal times are, at which you should make yourself available. The company is not responsible/liable for the consequences if you breach such rules and regulations; 

(2) If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same; 

(3) we cannot be held responsible/liable for any delay, deficiency, injury, death, loss or damage, etc. occasioned due to act or default of such service providers, their employees, or agents; 

(4) We will not be held liable/responsible in case the hotel provided is not the same as mentioned on the website at the time of booking. We reserve the right to change the hotel at any time due to any reason. 

MEALS

Please refer to the itinerary in the brochure/ website for details of the meals which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet. The same is at the sole discretion of the service provider. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure, or any other condition. We cannot guarantee the quantity of the food as may be provided by the service provider. If you have any such special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour, and coach tours are not recommended. 

We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places, a meal allowance may be paid to you at our discretion to enable you to have a meal of your own choice. 

HOTEL / LODGE / SAFARI / CAMP

The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall travelling time on the coach for the following day, the hotels may be chosen away from the city center. Unlike other countries, most hotels in Europe do not have air conditioners or fans. Modern facilities such as attached toilets with showers/bathtubs are provided. We cannot guarantee the availability of adjoining rooms/interconnecting rooms/non- smoking rooms/rooms on the same floor, etc. Hotels in Europe may/may not have room service facilities. 

The check-in time is usually 2 p.m. and check-out time is usually 11 a.m. In Australia, the check-in time is 12 noon and the check-out time is 10 a.m. In certain hotels like Genting Resorts, though the check-in time is 2:00 pm, you may have to wait for some hours till the rooms are cleared. The same is subject to change from time to time. 

If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable. Please note that hotels in Europe and some hotels in the Far East can have exceptionally small rooms unlike what you may have experienced in other countries. 

SINGLE ACCOMMODATION 

In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and/or your room partner are no longer willing to share a room. 

Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following: 

(i) Intended room partner was arranged by you.

(ii) Intended room partner was arranged by us for you. 

(iii) No room partner was found available for you. 

Double (Twin) Accommodation 

A double room has either a single queen-size bed or two separate beds. If you request a room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe and the Far East are twin-bedded. In case of non-availability of a room with a queen-size bed, a twin bedded-room would be given. 

Triple Accommodation 

We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room. 

CHILDREN ACCOMMODATION 

A child travelling for whom ‘without a bed’ charge has been paid would not be entitled to a separate bed in the hotel. In case ‘with bed’ charge has been paid for the child and you decide not to avail of such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on ‘without bed’ basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly. 

DAMAGE CAUSED TO PROPERTY

Any damage caused to the hotel rooms/ type of accommodation during the stay shall be borne by the customer and has to be paid immediately or before check-out. If the customer finds any pre-existing damage in the room, it should be immediately brought to the notice of the hotel staff and/or company Tour Manager/Tour Director. The Company is not responsible for such losses in any form or liable to pay any charges. 

PRE / POST TOUR / ADD-ON EXTENSION PACKAGES

Pre/post tour accommodation/add-on packages or extensions are available to you at special rates. You must ensure that you request your travel agent or your sales officer for the same at the time of booking your tour. 

COACH AND SEATING 

We generally engage air-conditioned/air-cooled luxury coaches but we are not liable/responsible if the air-conditioning equipment malfunctions for any reason. On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must follow the instructions of the Tour Manager in this regard. 

The average travelling time by coach is approximately 8 to 10 hours or more a day in Europe and in USA under normal road conditions. Comfort stops are provided every 2-3 hours, after appropriate intervals. The foregoing timings are indicative only. Though some of the coaches are equipped with emergency washrooms, such a facility can be used only in case of a dire emergency. 

The coach drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules, and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers miss any service due to unpunctuality, we shall not be liable/responsible to refund any amount. Further, we shall not be liable/responsible to refund any amount or pay any compensation/damages for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers or for any delays due to any reasons. 

Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. Please keep the coach clean to avoid discomfort to yourself and other tour participants.  Please take care not to leave behind any property in the coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances. 

BAGGAGE ON COACH 

Please note that porterage is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not provide this service and it is, therefore, advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height). 

AIRLINES

We shall in no circumstances whatsoever be liable/responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide a meal of your choice by the airline, denied boarding or down-gradation due to overbooking, or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking, etc. In these circumstances, we will not be liable/responsible for the injury, loss, or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline. 

BAGGAGE ON AIRLINE 

Airlines have restrictions on the kind of baggage, number, and weight of baggage that you can carry and you will need to carefully read and understand the rules and regulations of the airline, in this regard. Typically, weight restrictions on baggage for Economy Class is 20 kg, for Business Class 30 kg and for First Class is 40 kg and one handbag (cabin luggage) not exceeding 7 kg per person except for flights to USA and Canada, where the passengers are permitted to carry two pieces of checked-in baggage and one handbag. In the case of low-cost carriers that are used by the Company during the tour, the permitted baggage allowance may be lower than what is mentioned above. 

Baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from USD 25 to USD 35 per bag. Please check with our sales staff for the correct details. 

Please note that every airline has a different set of rules and regulations regarding weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. 

We are not liable/responsible, in any manner, if you are unable to carry any baggage or if you have to pay any extra charges due to restrictions imposed by the airline. You shall be liable/responsible to pay all such charges directly to the airline. Also, we are not liable/responsible for any loss or damage to baggage while it is in the custody of the airline. 

AIRLINE DATE CHANGE BEFORE DEPARTURE

If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted by us to you on your request. Over and above this you will also be required to pay an ‘Airline Seat Rebooking and Reservation Fee’ of Rs.3,500/- and/or amount as applicable per person per sector, per change, depending on the airline (subject to availability of seats and ticket validity). 

Please note that you will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and/or to your next destination when your tour ends. We shall not be liable/ responsible to refund any amount to you in this regard and Terms & Conditions shall apply. 

AIRLINE DATE CHANGE AFTER DEPARTURE 

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India. If you wish to change the date of your return journey after departure from India, you will have to pay a “Change in Reservation Fee” if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 and USD 500 or more per person and we will not be responsible for the same. 

AIRLINE CONFIRMATION AND RE-CONFIRMATION

Though you may receive a confirmed air ticket for a particular sector, airlines often overbook seats, due to which the airline may offload even confirmed passengers and may accommodate them on a subsequent flight. We will not be responsible/liable for any such offloading nor for any consequence of such offloading including delay, inconvenience, or loss of tour services. As you are booked on a group fare ticket, please note that seat allotment will be made only when you physically report at the airport check-in counter. You are advised to report at the airport check-in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and the availability of seats is not in the control of Destination To Plan. 

Hence Destination To Plan shall not be held liable/responsible if you do not get seats together or do not get your preferred seats. Please note that in case you are returning at a later date after the tour ends, the responsibility/liability to re-confirm air tickets 72 hours prior to the departure would be solely yours. 

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS

You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in the hotel or during your travel in coaches, while on excursions or otherwise. 

If you forget to carry or if you lose essential travel documents such as passport, visa, tickets, etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable/responsible. 

In view of what is stated above, please carefully note that: 

1. We shall not be responsible/liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence, or otherwise; 

2. We shall not be responsible/liable for any cancellation or curtailment of your tour compelled by any such loss of baggage, etc. and we shall pay no compensation or refund to you; 

3. Some coverage in respect of baggage loss or damage may be provided by insurance (see below the Insurance section). 

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. 

If your baggage is lost or misplaced at any time during the course of your tour, it is your liability/responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office, etc. Please understand that as the Tour Manager is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group. 

Furthermore, tour managers/assistants/escorts are assisting the tourists throughout the tour and are not responsible for tourists’ baggage or any kind of personal belongings. On the entire tour, the tourists have to be responsible and carry the baggage on their own. Instructions, as well as information of the tour, are to be followed in the group tours and the tour manager/company is not liable/responsible for any instructions overruled by the tourists and/or its consequences. 

TRAVEL DOCUMENTS AND CLEARANCES 

It shall be solely your responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the tour such as passports, visa, confirmed air tickets, insurance, and medical insurance certificates, and other statutory certificates including immigration clearance, etc. If you cancel the tour due to the non-availability of the passport etc, you will be liable/responsible to pay cancellation charges. 

VISA GUIDANCE SERVICES 

It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after you return to India. For guests travelling to Malaysia, please ensure that the minimum validity of the passport should be at least 9 months after your date of return to India. Furthermore, you will be required to take the appropriate visa for going on the tour. 

We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our service charge. Please note that UK and USA visa will have to be obtained by you directly; however, we may assist you in preparing and submitting the visa application based on documents provided by you. Even if you do not get your visa, you will be liable to pay the applicable charges. If you already possess a visa or wish to do the visa/s on your own, you would be entitled only for the refund of actual visa / s cost and the portion of charges attributable to our service charges will still have to be paid by you. 

It is your responsibility to promptly furnish to us all documents required for application of your visa etc. latest by 60 days prior to the departure date. In fact, in the current scenario, it would be far more prudent to furnish all documents at least four months before the departure date. Given the security concerns and the over-cautious approach adopted by Embassies and consulates, visa processing can take quite long. 

Please note that we may receive documents submitted late but we are not responsible for rejection or non-receipt of visas due to inadequate or late submissions. You are required to furnish only genuine documentation. 

Granting / rejection of visa is the sole discretion of the embassy/consulate. We only act as a facilitator for obtaining visa. You may be required to appear personally before the embassy/consulate for any interview(s)/providing biometrics. The Company shall under no circumstance be held liable or responsible for rejection of visa and any other incidental or consequential loss, damage, cost, or expense. You undertake not to proceed legally against the company for such rejection of visa unless there is a manifest error committed by the company. 

We would not be responsible/liable in any manner whatsoever for any clerical error done by the concerned Embassy/Consulate regarding the name, attachment of wrong photograph, duration, and type of visa (single/multiple entry), or passport number. We always use the services of reputed courier companies for the purpose of transmission of passports to the embassies/consulates and to our clients in various cities. We will not be liable/responsible for any loss or damage whether direct, indirect, incidental, or consequential caused due to transmission delays or loss of passport or documents in the course of transmission of documents by us to the embassy or to you or in the course of transmission of documents by the embassy/consulate to us. We would, however, make our best attempts to trace your documents or assist you in obtaining alternative/certified copies of the lost documents. 

If you are unable to travel on the tour originally booked by you because either you could not get your visa in time or due to an error on the part of the embassy/consulate, an incorrect visa is issued to you, you shall have the option to postpone your tour to any other future date or transfer your tour to any other tour and in such case, the amendment fee shall apply, in addition to cancellation charges. 

Please note that if the rejection of visa is intimated by the embassy/consulate within the cancellation period specified in the section titled CANCELLATION OF BOOKING BY YOU, then the cancellation charges as appearing in that section shall apply. 

Please further note that for the purpose of ascertaining the applicable cancellation rates, the cancellation would be deemed to have been made on the date we receive intimation of visa rejection from the consulate/embassy. Should you choose to re-apply after visa rejection, then you shall do so at your own risk and cost. If the visa is rejected a second time, the applicable cancellation rates shall be based on the date of receipt of intimation of the rejection of the second visa application and so the charges shall be much higher than the rates which would have applied on the first rejection. Should we not receive any intimation from the consulate/embassy either accepting or rejecting a visa application before the departure date of your tour, the maximum cancellation charges shall apply. 

It is made clear that the cancellation charges shall apply in addition to the retention of visa service charges. You expressly agree not to dispute the foregoing. 

HEALTH

Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions, or otherwise. 

It shall be your duty to inform us in writing in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition. Under such conditions, we may decline to accept you or continue you on that tour. 

We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour. Our actions in this regard may be guided not only by concerns for your health but also the convenience and health of the other tour participants. 

However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy/complete the whole or any part of the tour due to your medical conditions, we shall not be liable/responsible to compensate you nor to refund any amount to you nor to pay your medical expenses. 

In this regard, please note that service providers such as airlines may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be liable/responsible for the consequences that you may suffer. 

To some extent, your losses on account of cancellation or curtailment are attributable to hospitalization as also your expenses of hospitalization may be covered by insurance. 

PHOTOGRAPHS & PICTURES

Photographs or pictures appearing in the brochure or website or mobile application or on the mailers are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to the itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.

POSSESSION OF DRUGS

Any carriage or possession of illegal drugs will result in immediate termination of your trip. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over-the-counter drugs) for all countries and states you are visiting. Local country-specific laws may require you to carry a prescription from your doctor.

SAFETY

You are responsible for wearing your seatbelt when provided. Neither company nor the Operator nor its agents or co-operating organisations or service providers will be liable for any injury, illness, or death or for any loss or damages or claims whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.

PREGNANT GUESTS

The company does not recommend travel during pregnancy. The Company does not have/ provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Customers should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

AIR CONDITIONING

Air conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The company has no control over air-conditioning at hotels.

OVERSEAS TRAVEL INSURANCE

It is recommended that you purchase an Overseas Travel Insurance to cover the risk to life, limb, and property whilst on tour from the insurance company identified and recommended by Destination To Plan at the prescribed rate. 

You must read the terms of insurance coverage and check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the insurance company to rectify it as the company is merely a facilitator and will not be responsible/liable for any future consequences. Please ensure that you carry your travel insurance policy document with you on the tour. 

All the passengers above the age of 60 years have to undergo specified medical tests by the insurance company at their cost after which the policies are issued. It must be noted that any pre-existing diseases declared or undeclared are not covered under this insurance policy. 

If any adventure sports are included in the package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable/responsible for any death, injury or other loss due to your participation in such adventure sports and any release form that you may be required to sign by such person/service provider/club/association/organization/hobbyist/institution will be binding. 

Please take note that, in case of death of tour participant(s) all the arrangements for transportation of the dead body including procuring the death certificate, post-mortem, repatriation of the dead body and all personal effects/property and insurance claims, etc. shall be made by accompanying relative and/or accompanying known acquaintances of the deceased. The company shall not be liable/responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative and/or accompanying known acquaintances of the tourist. The company or any tour manager/tour director shall not be liable/responsible for the same. In case any of the relatives want to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relatives only at his/her cost.  

Please note that you have a direct contractual relation with the insurer and they are directly responsible with you for this relationship. You shall directly submit claims to the insurance company. The insurance company shall directly pay the settlement amounts to you and any dispute with regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the insurance company. 

COVID-19

1. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the WHO, senior citizens and guests with underlying medical conditions are especially vulnerable. 

2. We request you to please take personal responsibility for your wellbeing. This begins with packing personal protective equipment like masks and sanitizers. Please adopt physical distancing and hygiene practices throughout your pre-tour travel arrangements and follow all health instructions whether physical signage or requests from our professional staff, once you are holidaying with us. To travel with Destination To Plan, you voluntarily assume all risks related to exposure to COVID-19. Full details of hygiene protocols can be found on World Health Organization (www.who.int) for all recommendations and health measures. 

3. COVID-19 requirements vary from country to country and region to region and you may be required to provide vaccination certificates, negative COVID test, or COVID antibody test. Airlines and other transport providers may also have separate requirements. It is your responsibility to ensure that you comply at all times with these requirements. No refunds will be given if you are unable to undertake some or all of your holiday due to your failure to comply with these requirements. You will be responsible for any resulting additional costs including travel and accommodation.

4. You may be required to undergo an RT-PCR test before leaving your country or/and upon arrival in the country you plan to visit. Tour participants have to pay directly for RT-PCR tests and any quarantine if required. The tour cost does not include RT-PCR test or quarantine accommodation, hospitalization expenses, etc. 

5. Every country has its own COVID policy and quarantine rules which you need to follow on tour. The company does not have any say or role in RT-PCR test or quarantine rules in India or/and out of India. 

6. During your tour if you get COVID the company is not liable/responsible for providing quarantine accommodation, hospitalization expenses, etc. The company shall not be liable for any loss or damage suffered by you for injury, illness, or death, or for any damages or claims whatsoever arising from COVID.

7. If you are tested positive for COVID during the tour your tour will be cancelled for the safety and health of other tour participants, and you will not be participating in any sightseeing and meals with other passengers. Even if the majority of your tour is remaining you will not be allowed due to the safety of other fellow tour participants. 

8. You need to make your own arrangements for your quarantine which including but is not limited to accommodation (It is at the sole discretion of the hotel whether they would allow you to continue your stay as per your booking or you have to check-in to another accommodation as per country quarantine policy), food, transfers, hospitalization expenses, medicines, flight changes, visa extension, etc. 

9. If you are tested positive for COVID before the start of the tour you will not be able to join the tour. In such cases, you have to submit your RT-PCR test report from two government-approved centers along with a doctor certificate stating that you have COVID and you cannot travel. The company will try their best efforts with the hotel, cruise, airlines, transporter, etc. to get you a refund after the cancellation charges are levied by the hotel, cruise, airlines, transporter, etc., and refund you the balance amount.

10. It may take 45-60 days to process refunds due to various supplier and airline’s cancellation rules and refunds will only happen once we receive from suppliers. The company cannot guarantee that you may only get a refund from the hotel, cruise, airlines, transporter, etc. as they can also give you a voucher with extended validity for future bookings. You understand and accept that you are happy to accept a refund (after deduction of cancellation charges) and/or extended travel voucher given by the company. You expressly agree to abide by these foregoing Terms & Conditions and will not make any claim in this regard against the company. 

ADDITIONAL RISKS

Additional risks may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, bus, car, truck, aircraft, and other means, animals, forces of nature, unrest, differing levels of sanitation, differing safety standards, risks associated with water, drinks, food, plants, insects and animals, diseases and transmission of disease to you or members of your family or party, accident or illness in areas of difficult evacuation or poor medical facilities, acts of governments; all occurring during the trip or while coming to or returning from the trip. You are voluntarily participating, knowing there are risks. You agree to accept any and all risks. You release and discharge the company, its related companies and personnel from, and agree not to make a claim against any of them for, any and all claims, known or unknown, arising from contracting for, traveling to or from, or traveling during, and in any and every way participating in a tour, even where caused by the negligence of any of these released and discharged persons and entities. This release and discharge of liability, assumption of risk, and agreement not to make a claim is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives, and assigns.

FORCE MAJEURE

In the event of a Force Majeure Event (as defined below), the company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind. The company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an “Act of God” or any other condition outside The Company’s control (“Force Majeure Event”), including without limitation:

• Fire

• Landslides

• Lightning

• Volcanic eruption

• Typhoon

• Cyclone

• Tsunami 

• Inclement weather

• Storm or storm warning or natural disaster

• Environmental pollution or contamination

• Earthquake

• Low or high water levels

• Flood

• Water or power shortages or failures

• Tropical storms or hurricanes

• Riots or civil commissions or disturbances or any other acts of similar nature

• Sabotage

• Strikes of labour disruptions

• Arrests

• Restraint of rulers or peoples

• Expropriations

• Acts of terrorism

• War

• Insurrection

• Pandemic 

• Epidemic

• Quarantaine restrictions

• Government health advisories or warnings or alerts of any kind of nature

• Governmental and administrative actions (including the closure of borders and travel warnings and restrictions).

• Government seizures

• Refusal or cancellation or suspension or delay of any government authority or any license, permit, or authorization

• Damages to its facilities or the travel supplier and its facilities

• Or any other unforeseen circumstances or any other factors unforeseen by the company that adversely affects or hampers its ability to fulfill any of its contractual conditions.

• In case of events like landslides, lightning, volcanic eruption, typhoon, cyclone, tsunami, inclement weather, storm or storm warning or natural disaster, environmental pollution or contamination, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances or any other acts of similar nature, sabotage, strikes of labour disruptions, arrests, restraint of rulers or peoples, acts of terrorism, war, insurrection, pandemic, epidemic, quarantaine restrictions, government health advisories or warnings or alerts of any kind of nature, governmental and administrative actions (including closure of borders and travel warnings and restrictions), government seizures, airline malfunction, etc. it can be any one or a combination thereof, the tour participant may have to extend their stay in the particular country beyond the booked dates as per itinerary till the time the situation normalizes and/or the government of the destination country has not started outbound flights/cruise/train. In the context of the above situation, the company is not liable to pay or/make arrangements for any extended – accommodation, transport, meals, flight tickets, visa, etc. for the customer. You have understood these unforeseen risks and scenarios before booking your tour package with the company and you will not hold the company liable/responsible for any extended – accommodation, transport, meals, flight tickets, visa, etc. if any such need arises. The company shall not be responsible/liable for any loss or damage suffered by you for injury, illness, or death, or for any damages or claims whatsoever arising from such extended stay. 

LIABILITIES

Please go through the terms and conditions carefully to understand your rights, responsibilities, risks, and the extent of our liabilities. As earlier stated, being tour organisers, we will not be liable/responsible to you for any loss, injury, or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses, etc incurred by you or for any direct, indirect, consequential loss and/or damage of any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor/supplier or of any servant or agent employed by the contractor/supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service, etc. comprising the tour package In view of this, please note that we shall have no liability in the following circumstances (amongst others): 

• Failure on the part of the airline to accommodate passengers (despite having confirmed tickets) or cancellation, change of route, delay of flights, etc. 

• Overbooking of seats/rooms by the airline/hotel. 

• Loss of/delay of baggage by airline/coach/cruise/train. 

• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused; 

• Rudeness or unprofessional behaviour of staff of airline/hotel etc. quality/quantity of meals, facilities given, etc. 

• Any kind of service denial or deficiency by any contractor/supplier.

Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special, or consequential losses/damages whatsoever. 

As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable/responsible for the same in any manner. 

We shall not be responsible and/or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure). Any overstay expenses due to delay or changes in bus/flights/ships/trains or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew, etc. or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same. 

We are not liable/responsible for any acts, omissions, or defaults of other tour participants which may result in injury, damage to your life/limb or property, or interfere with enjoying any services to be provided on the tour. 

The immunities provided under this contract to the Company shall be available to the Company’s managers, including tour managers, employees, servants, and agents but not to the contractors/suppliers selected by the Company. 

Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking/travel. 

YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS

You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors/service providers such as hotels, airlines, etc. 

You are responsible to register with the representative of the Company at the appointed date, place, and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely. 

You are required to be punctual and adhere to the timelines of the tour and of the contractors/service providers. If you are not punctual, you could miss your flight, your coach, your meals, etc. 

You shall not behave in a manner that may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers, or any other persons. If you misbehave or disturb the decorum of the tour, we may have to terminate your tour. In such an event, no refund or compensation will be paid to you and you will have to bear and pay the expenses for your return travel at your risk and consequences. You shall not carry any item or object, the possession of which is forbidden by any laws, rules, or regulations. Nor shall you violate any other laws, rules, or regulations. Should any tour participant misbehave or violate any laws, rules, or regulations, we shall have the right to discontinue his/her participation and exclude him/her from the tour at his/her risk, cost and consequences. Should we suffer any damage or liability on account of a tour participant’s misbehaviour, we shall be free to separately charge and recover our losses and expenses from him/her. 

NO REFUND FOR UNUTILIZED SERVICES 

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice or caused by your fault or compelled by circumstances such as ill-health, weather, external factors, etc. 

As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others). 

(i) If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever. 

(ii) If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours, etc. due to any reason whatsoever such as late reporting, ill-health, etc. 

(iii) If you terminate your participation in the tour due to your own fault, negligence, or breach of these Terms. 

EMPLOYEES / AGENTS NOT AUTHORIZED TO CHANGE TERMS

No person including any of our employees, agents, or franchisees has the authority to alter, amend, or waive any stipulation, representation, term, or condition set forth in this document. Assurance if any, given by any of our employees, agents, or any other person, whether given verbally/ in writing/by email/by SMS or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner. 

PLEASE CAREFULLY CHECK WHAT THE TOUR COST INCLUDES AND EXCLUDES 

Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified/confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets, etc or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you. 

TIPPING 

Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, tour leaders, guides, etc). Unless otherwise communicated, the tip amount is 2 EURO per person per day in Europe for the coach driver, 2 EURO per person per city per guide in Europe, and 2 EURO per suitcase per day for a porter in Europe. Everywhere else it is 2 to 4 USD instead of 2 Euros. Please check the Price Grid to ascertain whether such tips are included within the tour costs or are required to be paid by you separately. 

MINIMUM PARTICIPATION 

Tours specified in the Brochure are operated subject to a minimum participation of paying adult participants. If the participation is less than the minimum prescribed (as below) we reserve the right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay any compensation. If we decide to operate the tour with participation below the minimum stipulated or if you are required to travel as individual travellers (not as a group) we reserve the right to collect an additional pro-rata amount. In such cases you may not be provided certain services, which would have been provided in the group tour including the service of a tour manager and you may need to travel on an amended itinerary and services, such as transportation on a ‘seat in coach’ basis, where the coach departures are at fixed times and routes, etc. 

PRIVACY OF INFORMATION 

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels, and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules, or regulations, such disclosure becomes necessary. This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above.

We may also use the personal information you provide us to review and improve the international and domestic individual tours and services that we offer, and to contact you (by post or email) about other international and domestic individual tours offered by the company that you may be interested in.

You agree to let us photograph and/or videograph the tour and specifically, you agree to let us photograph and/or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails, etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and/or videographs and statistics are our absolute property, royalty-free and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and/or videographs taken by you during the tour, we would be free to publish such photographs and/or videographs through all media including print media, websites, letters, emails, etc. 

COMMUNICATION 

Communications transmitted to your mailing address/email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to the Company has to be in writing, not orally. 

Where you book directly with us, we will address communications to you at your mailing address and/or e-mail address given in the Booking Form. Where you have booked through a Travel Agent, we will address communications to your Travel Agent, who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by your Travel Agent with the Company. The company shall not be liable/responsible for any miscommunication, non-communication, or delayed communication. 

ADDITIONAL CONDITIONS APPLY IN CASE OF PROMOTIONS / OFFERS / SCHEMES 

Please note that in case of special offers, promotions, or schemes, the terms and conditions of these offers, promotions, or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions, or schemes in order to be eligible to avail benefits under such offers, promotions, or schemes. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion, or scheme, you would not be entitled to receive the benefit under such offer, promotion, or scheme. We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published. 

BALANCE PAYMENT 

Please check your Invoice for the due date of your balance payments of the tour cost. This balance payment has to be made 45 days prior (for Europe & Rest of the world) and 60 days prior (for USA, Australia & New Zealand) to the tour departure date. If the booking is accepted within 45 days (for Europe & Rest of the world) and 60 days (for USA, Australia & New Zealand) of the tour departure date, the entire tour cost has to be paid upfront. A delay in payment of your tour cost (part payment or full payment) can result in a delay in issuing your air tickets which are necessary to facilitate your visa processing. We may treat such delay as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule. 

We reserve the right to amend the prices published in this brochure and on the website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special/high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and/or for any reason, etc before the date of departure. All such increases in price must be paid for in full before your departure.

ON TOUR ASSISTANCE 

Please promptly inform your tour manager of any grievances that you may have and immediately follow this up by writing to us. This will enable us to promptly rectify all genuine grievances in real-time. 

If you fail to do this, you will be deemed to have acknowledged and accepted the services of the Company in full satisfaction and you shall be deemed to have no grievance or complaint in that regard. 

You should communicate the grievance to the contractor on the emergency telephone number and adopt any of the following procedures provided that such communication should be made on a working day within working hours: 

1. By telephone at +91- 9453500174 followed by written communication to our Registered Office listed below, OR 

2. By email to customerservice@destinationtoplan.com, followed by written communication to our Registered Office listed below with a copy marked to the independent contractor, 

OR 

3. In writing with a copy marked to the independent contractor, at the Registered Office of the Company: 

Warranty N Support Internet Private Limited,

Customer Service,

24, Ashok Vihar Colony, 

Picnic Spot Road, 

Khurram Nagar, 

Lucknow – 226022,

Uttar Pradesh, India.  

Any complaint made by you must be notified to the Company in writing within 5 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof. 

ERRORS AND OMISSIONS

1. In the case of computer or human billing errors, we reserve the right to re-invoice customers with correct billing. 

2. Every effort is made for the accuracy of our brochures and website; however, the company cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at the time of brochure printing and conditions may not be the same at the time of your journey. 

3. The airline(s) featured or nominated in our brochures or website do not by virtue of their endorsement commit or represent themselves either as contracting with any purchaser of a holiday/vacation from the company or as having any other legal relationship with them. 

4. All bookings made with any provider of any transport, facilities, meals, other goods, or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by your agreement with the company. 

5. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition, or requirement of any government or governmental authority, official, servant, or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies or group of companies, or any of their staff or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition, or circumstances.

LAW AND JURISDICTION 

In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity, or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company. 

If the dispute is not settled by mediation within [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole Arbitrator to be appointed by the Company. The Arbitration proceedings will be in Lucknow. The arbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning the award, the courts in Luck-now alone shall have exclusive jurisdiction. 

This contract will be governed by Indian laws. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court/forum/tribunal in Lucknow only. 

As to the interpretation of the aforesaid terms and conditions, the decision of Destination To Plan shall be final and binding upon you. The Company reserves its right to change the Terms & Conditions any time without any prior notice and without assigning any reasons thereof. 

YOUR SUGGESTIONS

If you have any tips, which you might want to share with us, do write to us at this address: Customer Service, Warranty N Support Internet Private Limited, 24, Ashok Vihar Colony, Picnic Spot Road, Khurram Nagar, Lucknow – 226022, Uttar Pradesh, India or email us at customerservice@destinationtoplan.com.

On behalf of the persons booked, I/We have read, understood, and accepted the Terms and Conditions, How to Book Rules, Brochure, Price Grid, Itinerary, Promotion Booklet, Cancellation Policy, and Web pages, a copy of each of which has been furnished to me/us. I / We being duly authorised by the said persons do hereby agree and accept the same for self and on behalf of the said persons assuming full responsibility.