HOW TO BOOK

INTRODUCTION

Our international and domestic individual tours or any other services and products are sold subject to these Terms and Conditions, as amended from time to time and the contract between you and us shall be governed by the same. If you book any third-party products through us, their Terms and Conditions would be applicable in addition to our Terms and Conditions. 

ELIGIBILITY 

Those who fulfill the conditions set out by the Reserve Bank of India (RBI) and the laws relating to foreign exchange in India should have a valid passport with at least six months validity from the date of return from the tour and have been granted the necessary visa, travel insurance, medical insurance, and any medical inoculations as applicable. 

HOW TO CHOOSE YOUR HOLIDAY

Holidays provide an essential opportunity to refresh ourselves and escape our demanding schedules. Therefore, holidays need to be chosen carefully so that you have pleasant memories. 

INDIVIDUAL TOURS 

Individual Tours (also known as Tailor-made or Customized Tours) are designed to enable you to enjoy complete ‘freedom’ Everything regarding your holiday is ‘Tailor-made’ depending on your individual requirements, tastes, and budget. You can buy complete packages or just components of a package amongst other services. e.g. Only accommodation, sightseeing. 

ADVANTAGES OF INDIVIDUAL TOURS 

• Offers total flexibility in terms of choice of itinerary, time, cuisine, sightseeing, and accommodation to suit your budget and your taste. 

• You can choose your own travel companions, be it, family or friends. There are in-depth opportunities to explore places in terms of sightseeing and learning about the culture of those places.

•Experience the trip based on your likes, dislikes, and interests. You can be creative in planning your itinerary. For example, you could choose a self-drive holiday in New Zealand, with scuba diving and bungee jumping added.

• You do not mind spending that little extra to enjoy the holiday to its fullest. For example, you may hire a private vehicle and pay extra for an additional day. 

Now that you have an understanding of international and domestic individual tours holiday options available, you will be better equipped to make a choice that best fits your likes and requirements.

CONTRACT 

Please complete and sign the Booking Form and the Terms and Conditions per tour participant after pursuing the How to Book Rules, Terms, and Conditions, tour brochure, itinerary, or website.

Note: It should be noted that the person signing these documents should sign as per the Passport/ PAN Card with one photocopy attached of the same along with How to Book, Terms and Conditions. 

• In case where tour participant belongs to more than one family under a single form, it shall be signed by the head / authorized person of each family and the same shall be constituted as acceptance with full responsibility of a contract for and on behalf of all tour participant booked. 

• In case the travel agent or any other person signs the Booking Form, it shall be conclusively presumed that the tour participant had given the necessary authority to such lead person/agent to sign the Booking Form and Terms and Conditions and enter into a binding contract on their behalf with the company assuming full responsibility. 

• If you are booking through your Travel Agent, you should make all payments to your travel agent and the Travel Agent would pay the Company on your behalf. 

• Signing the Booking Form and Terms and Conditions and payment receipt issued for initial payment made towards the tour cost shall be a legally binding contract between the parties.

HOW & WHERE TO BOOK 

You can book our international and domestic individual tours or any other services and products by making a payment to us both Online and Offline modes or through a combination through our office, Preferred Sales Agents (PSA), or your own travel agent, website.

BOOKING AND ADVANCE 

We need the passport (in original) of each tour participant to be submitted to us at the time of booking. 

Please read the Booking Form, Terms & Conditions, How to Book, Tour Brochure / Itinerary, Offers, Promotions, if applicable which are enclosed. Please complete and sign one Booking Form and Terms and Conditions per party. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family assuming full responsibility for self and others. If the Booking Form is signed by anyone else and not all family heads, it shall be conclusively presumed that the signing persons had the necessary authority given to them by the members of other families to sign on their behalf assuming full responsibility to enter into a binding contract with the Company. Signing of the Booking Form and payment receipt issued for payment made towards the Tour Cost shall be a legally binding contract between the parties. Along with the Booking Form, please enclose the advance amount and the visa advance which unless otherwise provided is in the booking and advance annexure shared with the customer at the time of booking.  : 

1. If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer the Table 1 for Land Arrangements payments. 

2. The prices quoted are subject to availability at the time of booking and also subject to change.

3. Rate of exchange will be as per the day of payment. 

4. Any additional taxes shall be applicable in addition to the aforesaid payments. 

5. The non-refundable advance would be adjusted towards the cost of the tour once the final payment is made. 

6. If the tour participant/s cancels the booking after the payment of interest-free, non-refundable advance for any reason whatsoever or failure to pay the entire tour cost, the said advance shall stand forfeited. 

7. At the time of booking, you need to pay the full amount for your air ticket (inclusive of taxes), visa, and insurance. On receipt of the payments into our account, we will start the process of ticket issuance, visa facilitation, and insurance and simultaneously book your land arrangements. Please note that air ticket prices are dynamic and are subject to change unless ticketed. Air tickets once issued are governed by the amendment and cancellation policy of the respective airlines which may range from Rs. 5,000/- and may go up to 100% of the total fare payable. Please visit the website of the concerned airlines for further details. 

8. In case your visa is rejected or you decide not to proceed with your booking, the visa fees and any supplementary charges like courier fees, Visa facilitating charges, SMS charges, any urgent fees charged by the consulate along with our administrative charges are 100% non-refundable. 

9. Tours involving Cruises, Coach Tours, Train Tours, Holiday Homes, and/or any other third party product will also involve the payment of the advance required by the third party supplier. This additional advance will be confirmed and collected at the time of booking. 

10. Packages booked during trade fairs, events, or festivals may call for extra charges and immediate cancellation charges which will be informed before proceeding with the booking. 

11. Conditional OR Promotional prices periodically launched may call for full payments with a change in the Cancellation policy. 

12. Your booking will be confirmed after receipt of the deposit as detailed in the Booking and Advance Table. We reserve the right to refuse a booking without giving any reason. If the deposit is not received within 7 days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at the time of booking to hold seats.

13. Air-inclusive bookings and some intra-trip flights require an additional non-refundable deposit at the time of booking which may be up to 100%. 

14. If an air reservation is made by the company, full payment may be required for your airfare at the time of booking. If airline(s) imposes any increase in taxes due to fuel surcharge, YQ/YR taxes, etc. the customer has to pay the additional charges regardless of receipt of full payment. When booking a trip including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, passport number, nationality, date, and place of issue for each guest. 

15. At the time of booking the tour the company shall share a detailed itinerary with you which features the hotel where you will stay during your trip. We advised you to thoroughly check the hotel amenities, room services, room size, location, photos, reviews, etc. before proceeding with the booking. The company is not responsible/liable to pay any compensation or damages or consequential loss or refund for your booked hotel in the tour booking. You agree not to proceed legally against us unless there is a manifest error from our end. You agree to abide by the terms and conditions imposed with respect to your hotel.

16. Airlines and other travel providers including us change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time. 

17. The company does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. Airlines and the company reserve the right to change seat assignments at any time without notice, for any reason.

18. Itinerary changes due to flight delays and schedule changes are solely under the airline’s control. The company reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellations, and schedule changes are the responsibility of the airline. The company will not be responsible or liable for such delays or rescheduling and extra charges.

19. Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through the company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through the company using frequent flyer miles and promotional vouchers. This is at the sole discretion of the airlines.

20. You need to re-confirm air tickets 72 hours prior to the departure, in case you are coming back on a later date after the tour ends, it shall be solely your responsibility/liability to reconfirm air tickets. 

21. Passengers can upgrade to Premium Economy / Business Class / First Class by paying the difference in the airfare at the time of booking the tour. 

22. We need the passport (in original) of each tour participant to be submitted to us at the time of booking. 

23. The company reserves the right to cancel the booking and impose cancellation charges if any payment is not received as detailed within the Booking and Advance Table. 

24. If you are booking any package within 20 days of the departure date, then 100% of the package payment must be made immediately, before confirming any service. This booking will be subject to availability. 

25. The company does not charge for name changes or name corrections, however where third-party costs are incurred these will be passed on to the customer. Not all airlines allow name changes or name corrections and a new airfare may need to be purchased which will be passed onto the customer. 

26. The company does not charge for minor booking changes however where third-party costs are incurred these will be passed on to the customer. Costs and charges may increase when they are closer to the departure date. We will try to make your requested change but on certain occasions, it may not be possible or may incur a cost on a case-to-case basis.

VISA ADVANCE 

Based on the tour option chosen, you have to obtain your visa before departure. Visa costs will be advised by our Sales Officer. Your visa cost includes, documentation fees, administrative fees and may or may not include visa fees. The visa fee does not include any supplementary charges like courier fees, urgent fees, visa facilitation charges charged by the consulate and all other fees/prices that are explicitly mentioned as included in the visa fees. 

Please take note that if you are flying, you may transit through different countries for which there may be changes in visa requirements such as multiple entry visas or a transit visa. It shall be your responsibility/liability to ensure the issuance of the necessary/proper visa. 

Please note that we need the passport (in original) of each tour participant to be submitted to us along with the visa documents. 

In the event of rejection of any visa by the consulate at least 60 days prior to the date of departure an amount of actual visa fees plus your visa service fees per person and incidental administrative charges will be deducted. However, if this falls within the cancellation period, then the cancellation policy, in addition, will also apply. 

Please note that all the documents for processing your visa should reach us latest 60 days prior to the date of departure of the tour. If you fail to submit the documents within the said time limit or if your booking is within 45 days of the departure of the tour, you would have to pay urgent visa fees as applicable at that time and if you are not granted the visa for any reason, the cancellation policy will apply. Please note that an urgent visa fee does not guarantee the issuance of visa. During certain peak times, some visas may take a longer time to issue. 

As granting or rejecting visa is the sole prerogative of the concerned sovereign governments, Destination To Plan does not guarantee the issuance of visa. Destination To Plan is merely a facilitator. 

DOCUMENTATION 

Apart from visa documentation which is available as stated above, please note that you will also be required to provide the following documentation: 

1. Copy of PAN card. 

2. Cheque / Demand draft in the name of “Warranty N Support Internet Private Limited.”

3. Physically signed booking form by the traveller.

4. Physically signed Terms and Condition form by the traveller. 

5. We would also require the following documents from you, under the Reserve Bank of India (RBI) KYC (Know Your Customer) Guidelines:

a. Physically signed BTQ form by the traveller (Only for international travel)

b. Signed Photocopy of the first 2 pages and last 2 pages of your passport. 

c. Valid Visa issued by the country of visit.

d. Air Tickets

e. Proof of Address by way of copies of Bills of utility services like Telephone Bill, Electricity Bill or Aadhar Card, etc.

NOTE: 

1. If the utility bill that you are providing as proof of address is in the name of some other member of your family with whom you are living and are closely related, then you would need to provide us such utility bill along with a declaration from the person named in such utility bill stating that you are a relative and are staying with him/her. 

2. Please note that the respective destination’s immigration and visa procedures on arrival can change at any time. 

BASIC TRAVEL QUOTA (BTQ)

As per the present Reserve Bank of India (RBI) Regulations, all resident Indians holding Indian passports are entitled to an amount not exceeding USD 10,000 or its equivalent per person, in one financial year for one or more private visits under the Basic Travel Quota. All individuals holding valid Passport, travelling on business are entitled to seek USD 25,000 or its equivalent Foreign Currency for every visit, Individuals are entitled to combine the BTQ and Business Travel quota for their visit abroad. The US Dollar cash limit for any single visit cannot exceed a maximum of USD 3000 or its equivalent. Kindly note that the above specifications are subject to change as per the prevailing rules and regulations. At the time of booking, kindly confirm about such quota. 

YOUR TOUR COST FROM BTQ

You will pay the total tour amount in Indian Rupees to the company along with the completed and signed BTQ Form and other documents which will be required by us for the release of the Foreign Exchange towards the cost of the tour. Please see the documentation required to be provided under KYC (Know Your Customer) norms published by the Reserve Bank of India (RBI).

PRICING

1. The price of international and domestic individual tours or any other services published on our website www.destinationtoplan.com will be confirmed upon booking. These prices may be subject to errors or omissions. They are indicated in INR / USD / EURO / AUD / NZD. After the customization of your trip including your choice of dates and services, the travel price will be indicated in your personal quote issued by the company with the validity date. All quotes are subject to the availability of the services proposed. In order to book these services, the customer must pay a Booking Amount as set out in his or her personal quote. If a booking cannot be complied by the company due to the non-availability of the chosen product, the customer will be informed thereof by the company by SMS-text messages/ WhatsApp messages/ email; the booking will be cancelled after deducting Cancellation charges as per Cancellation Table and the balance amounts for this booking will be reimbursed to the customer within 45 working days without application of any other compensation.

2. Any RC (Remittance Charges) charges, Bank Charges must be paid over and above the invoice amount. GST (Goods and Services Tax) is extra and payable on the total Tour Price if not mentioned in the invoice.

3. Tax Collected at Source (TCS) @ 5% or @ 10 % Government of India (GOI) rules and regulations shall be applicable on all international bookings made by the company. The rate of TCS may change as per Government of India (GOI) rules and regulations and the applicable rate at the time of invoicing shall be applicable. 

4. The price does not include government taxes and is to be paid extra. As per the government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, the government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. The TCS rate is either 5% or 10% depending upon certain requirements as prescribed by the Government of India (GOI). Those guests who have submitted PAN copy, Aadhar copy, and have filed their Income Tax Returns (ITR) for the previous two assessment years need to pay 5% TCS. Those guests who do not possess PAN and Aadhar or have not filed their Income Tax Returns (ITR) for the previous two assessment years, will have to pay 10% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest in whose name the invoice is raised (i.e. Family Head), irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the family head is selected properly in order to claim the benefit at a later stage. Once the TCS amount is collected from the guest, it cannot be refunded by the company, as it is paid to the government and reflects against the Form 26AS of the guest. TCS is not applicable in the case of corporate, who possess TAN (Tax deduction & collection account number) and claim TDS while making their tour/package payment.      

5. The price shown on www.destinationtoplan.com website is for guidance only. Guaranteed rates are only available upon your entry into our secure server, subject to any common sense with regard to any price shown that are clearly incorrect. A full price will be given before you confirm your reservation and you may or may not accept it.

6. The company will intimate customers at the time of booking regarding various country-specific taxes such as Green Tax, City Tax, Tourism Tax, Departure Tax, etc. which are to be paid by you for the destination country you are visiting. The company does not charge / collect any such taxes in its tour package. It should be noted that these are mandatory taxes and have to be paid directly by you in the destination country you are visiting.  

7. Upon invoicing, the price is binding and payable in Indian Rupees (INR) as stated in the Invoice.

8. For international tours, the price includes both Indian Rupees (INR) and foreign currency component (Forex), which is to be paid from Traveller’s Basic Travel Quota (BTQ) at the prevailing Rate of Exchange (ROE) on the day of final payment. 

9. If one or more customers registered on the same booking form cancel the trip, the trip may be maintained, provided that the customers have paid the company, before departure, the potential extra cost of the relevant services which may have altered due to the cancellation of one or more customers. Any refusal on the part of the remaining registered customers on the booking form to pay the price adjustment shall be deemed as cancellation on the part of the customers concerned and will be subject to Cancellation policy.  

10. The price of additional services are to be paid directly to the service provider on-site are listed on the website of the company (e.g. cleaning service, rental of bedding and towels, baby’s crib, air conditioning, TV, laundry, internet connection, parking lot, pool, security deposit, charges, pets, etc.). The company is not liable for any price modifications made by the service provider for optional and/or required services.

11. The price does not include processing fees for travel documents legally required (visa, passport, etc.), as well as tips (unless mentioned in the package), donations of any kind, personal expenses, alcohol, beverages or certain local taxes to be paid on-site, or voluntary insurances for luggage loss, cancellation and insurance assistance such as repatriation. The company declines all responsibility for personal purchases on the spot.

12. The price printed/advertised/quoted to the customer is dynamic. A customer booking the package early is likely to get the lowest price as communicated/offered by the company, subject to availability of seats. Similarly, a customer booking the package at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings or for filling vacant seats last minute. Hence it is quite obvious that customers travelling on the same package are likely to have paid different package prices. The company will not entertain any claim whatsoever on account of the same. 

13. All monies paid by the customer to the company will be the property of the company and payable to our Suppliers/ Contractors/ Independent Contractors for pre-blocking/ pre-booking and providing the services along with operational costs of the company. The customer agrees and acknowledges that such monies will not be held by the company on behalf of the customer. 

PAYMENT OPTIONS

You can pay for your tour using a variety of payment modes as listed below:

1. Cash

Pan card copy is mandatory for cash payments as per the Government of India guidelines.  

2. Cheque / Demand Draft 

Cheque and Demand Drafts must in all cases be sent to the head office by registered letter enabling acknowledgment of receipt. The company declines all responsibility for cheques sent by the regular postal service. If the Cheque is bounced it will incur a penalty along with applicable GST and if there is stop payment it will incur a penalty along with applicable GST, subsequently, a new invoice will be sent which includes Cheque bouncing charges / Stop payment charges. Booking confirmation and payment receipt will only be sent after Cheque is cleared. Cheque / Demand Drafts to be payable in the name of Warranty N Support Internet Private Limited and it is mandatory to attached quotation and invoice for processing.

3. Digital Payment Method

a. You can make digital payment through payment app/ wallets like BHIM, PhonePe, Gpay, PayTM, MobiKwik or any UPI ID. All payments should be in the name of “Warranty N Support Internet   Private Limited” only. We support the “Go Digital” movement of India and request our customers to make digital payments.

b. The customer will not share his confidential information like Credit/ Debit card number, CVV, OTP, card expiry date, user IDs, passwords, etc. with any person including the employees, representatives, sales partners, preferred sales agent (PSA) of the company. If such details are demanded by them then the customer must not do any transaction and must immediately inform the company on telephone no +91- 9453500174. The company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.

c. For payment by NEFT / RTGS, the following are the payment details. 

d. You can pay your TRAVEL AGENT who would pay the Company on your behalf. 

IMPORTANT: Any payment made to your Travel Agent by you would not constitute payment to the Company until the same is remitted to the account of the Company and cleared. 

e. On payment of the booking amount, you will receive a receipt and invoice over email from Warranty N Support Internet Private Limited for the amount paid, within a few days.

f. The company is not liable and responsible if the payment does not reach the company account within the stipulated time frame as mentioned in the payment schedule due to reasons such as internet breakdowns, network issues, payment gateway server issue, mobile wallet(s) server issue/account locked/blocked, UPI server issue/account locked/blocked, bank server issue, bank account locked/blocked, debit card locked/blocked, credit card locked/blocked, Cheque not cleared in the bank, etc. The customer agrees and understands that it is their duty to make timely payments to the company for the booking. The company reserves the right to cancel the booking with consequent forfeiture of the booking amount and apply a scale of cancellation charges. 

g. The cancellation policy will apply if the payment is not cleared within the specified time. 

h. The company reserves the right to decline your booking/s for any Tour or to cancel your booking without assigning any reason. 

i. Non-Resident Indians (NRI) and Foreign Nationals are required to pay the entire tour cost in the applicable foreign currency for the respective tour. 

j. In the case of foreign exchange transactions, the prevailing rate of exchange on the date of the transaction would be applicable. 

TOUR DISCOUNT 

1. Discount on package price is at the sole discretion of the company. The discount strategy for validity/ amount/ percentage/ number of seats/ dates/ age group/ category/ full payment/ part payment/ registration amount/ early booking/ last minute booking, etc. is defined and controlled by the company and it reserves the right to make changes in the discount policy at any point of time without assigning any reason. Any discount offer is always valid for limited period, limited packages, subject to availability, and may be withdrawn by the company at any time without prior notice. 

2. If the customer does not fulfill the conditions of the discount like making full payment within time-line or submitting customer/s details/ documents in the stipulated time or failing to meet the pre-scribed customer count for the respective discount etc., the discount facility will be withdrawn and the package will be re-priced for the respective customer and customer will have to honour and abide by the same.

3. Provision of any complimentary service/ item, for the package/ customer, is at the sole discretion of the company. The company reserves the right to revoke/ amend/ discontinue any such service/ item, at any time without prior notice. Any complimentary snack(s) provided by the company in the package are manufactured, packed, and supplied by the respective vendors/ suppliers. The company acts as a facilitator and is not responsible for any quality control or defect or damage in this regard and is not liable to compensate for any consequences. 

4. To get early bookings, the company may offer benefits to customers, and a “free experience” in the package is one of them. This benefit is generally available on the selected package and for selected customers who book within the promotional timeline. On a particular package, few customers may get the free experience whereas the customers who are not eligible for the free experience, may purchase the same at an additional cost subject to availability. Providing free experiences is at the sole discretion of the company. The company reserves the right to revoke/ amend/ discontinue such “free experience” if the customer count for the same falls below a prescribed number to operate the same.

5. Any discount or benefit offered in any advertising campaign is part of or supported by the marketing budget of the company and guests shall not question, compare or contest the same. It is not encashable or refundable in any manner whatsoever.

BALANCE PAYMENT INVOICES / SERVICE VOUCHERS 

For “international and domestic individual tours” all services will be as per those specified/confirmed and paid for as per the Invoices and Service Voucher(s). A Service Voucher is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is the customer’s responsibility to check the Service Voucher(s) carefully and to let the concerned staff at the company head office or Preferred Agents (PA) or your travel agent know immediately in the event of any error. Important/emergency contact numbers are printed on the Services Vouchers and/or the briefing sheet provided to you. 

Please refer to Booking Amount and Payment Head for the due date for payment. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air tickets, if applicable approximately 7 days prior to your departure date provided you adhere to the time schedule of documentation. 

CRUISE ACCOMMODATION

Cruise accommodation is priced on two guests sharing a twin cabin. A limited number of single cabins are available at an extra cost. On many cruise liners, triple rooms and quad rooms may not be available. 

CRUISE FEES & TAXES

Your “twin share” Sailing/Cruise price normally includes an amount covering Cruise Fees & Taxes, gratuities to onboard cruise personnel. However, in some cruise liners Gratuity is not included in the cost and has to be paid separately at the time of boarding by you. Cruise Fees or “Non-Discountable Amount” as referred to by the cruise liner, is a mandatory fee charged by the cruise liner. Non-Discountable Amount is not subject to reduction in any discount promotion. Cruise Taxes, as used by the cruise liner, refers to certain taxes, fees, and charges imposed by governments or quasi-government authorities, relating to any aspect of your cruise, for example, customs fees, head taxes, inspection fees, immigration and naturalization fees, harbour maintenance fees and taxes. Government fees and taxes are subject to change without notice and will apply regardless of your booking’s payment status. The cruise line reserves the right to impose or pass through fuel surcharges, security surcharges, or other incidental surcharges. No right of cancellation exists in these circumstances. These additional Cruise Fees, Taxes, and gratuities are available online which you can check with the respective cruise liners you are booking. 

CRUISE IMMIGRATION QUESTIONNAIRE

Some cruise liners require guests to complete mandatory forms 30 days prior to the cruise departure. These are available online from the cruise company. 

CRUISE SHORE EXCURSIONS 

To make your holiday/vacation even more memorable, cruise liners offer an extensive program of optional shore excursions. Some cruise liners may allow you to book these online directly with the cruise operator in advance of sailing at an extra cost.

CRUISE CABIN / DECK ALLOCATION

Cabin/deck allocation is strictly controlled by the cruise liners. The company does not hold any assignment of cruise liner cabin/deck and all reservations are made on request and are subject to availability and terms and conditions of the cruise liners. 

CRUISE CANCELLATIONS 

The cruise operator has reserved the right to cancel any departure due to insufficient reservations up to eight weeks before the date of departure. Passengers may be offered alternative cruise dates. The cruise operator also reserves the right to cancel any departure up until the date of that departure due to force majeure or other circumstances beyond the control of the operator that prevents the operation of the tour including governmental and administrative decisions. Neither the cruise operator nor the company is responsible for any costs or penalties relating to air transport or other services that are cancelled. The cruise operator is not liable for failure to provide the services or accommodations offered to the extent that such services of accommodations cannot be provided due to force majeure or other circumstances beyond its control.

DOUBLE DOCKING 

Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The company will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of the company for reasons of such assignment.

RIVER, CANAL, LOCK & DOCK MAINTENANCE

River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause the company to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motor coach, or hotel accommodation with little to no advance notice. These events are beyond our control, and the company will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.

CUSTOMERS WITH SPECIAL NEEDS 

The customer must inform the company, in writing and prior to the booking, of any special needs that may concern him or her personally or any other traveller participating in this trip likely to have an impact on the travel procedure and needs special assistance for persons with reduced mobility (whether in a wheelchair or not), accompanying pets, oversize luggage, etc. (Please note: if the service providers accept a customer accompanied by a pet, the customer must provide an updated international certificate of vaccination). More generally, the customer is obliged to inform the company, in writing of all special requests and needs. Such requests will be submitted to the supplier by the company and will be fulfilled at the sole discretion of the supplier and the supplier may charge a fee for such special request. Although we will endeavor to pass any reasonable requests on to the relevant supplier, this is not a confirmation that the request will be met. All requests are subject to availability. It is also your responsibility to double-check and reconfirm any requirements with the company.

MINOR GUEST

A minor is referred to as someone under the age of 18. If the parents of the minor are not travelling on the tour the legal guardian/person accompanying the minor must provide the following documents:

1. NOC from parents of the minor

2. Declaration Form

3. Address Proof and ID Proof of parents which shows the relationship with the minor.

4. Address Proof and ID Proof of legal guardian/person accompanying the minor.

During the entire tour, the minor traveller must carry the contact details of his or her parent(s) or legal guardian (name, address, phone numbers) in order to ensure that the parent(s) or the legal guardian/person accompanying the minor can be contacted directly. 

All booking requests for minors traveling non-accompanied by their parent(s) are subject to the prior authorization of the company and are legally bound to be signed by father, mother, or the legal guardian bearing the mention “in agreement with the father, the mother.” Moreover, before entering into the contract, the contact details of the legal guardian/person accompanying the minor during the trip (or if necessary, those of the minor) will have to be communicated to the company, in order to enable it to make direct contact with the minor or the responsible adult, if necessary.  

LEGAL CAPACITY

Each person purchasing a tour package, or any other travel service must be at least 18 years of age and legally capable of contracting. Each person entering into a contract with the company must guarantee the validity of the information provided and is personally liable for each person registered on the Booking Form.

CUSTOMERS WITH REDUCED MOBILITY

1. A customer with reduced mobility must consult with the company whether the requested tour is suitable to their situation and special needs, and to ensure that all necessary services are covered in the tour. The company will provide detailed information thereof only upon prior and explicit request on the part of the customer. The company will try its best efforts to fulfill any special needs requested by customers, but cannot guarantee fulfillment of such requests. Any special need by the customer if provided by the company will be on a chargeable basis only. 

2. The company may impose safety requirements and may exclude any customer with reduced mobility from participating in international and domestic tours or any other services if the customer’s participation poses a threat to the health or safety of others. This decision is, made solely by the company, to exclude such customers will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk. No refunds will be given if the decision is made to exclude a customer.

3. The company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses, etc.) or services of a personal nature (such as assistance in eating, toileting, dressing, etc.). A customer who requires services of a personal nature (eating, toileting, or dressing, as examples) should strongly consider bringing a companion to provide such assistance and must understand that other customers, Tour Manager, and company staff will not be available for such purposes.

4. Some international and domestic individual tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and/or locations which may not be easily accessible by wheelchair. During the tour, the company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These suppliers are independent entities that the company does not control. The company cannot guarantee disability access or accommodations for customers travelling on international and domestic tours.

5. The company does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the customer’s expense. The company is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on tour, or for the quality of the care or services received. Medical care in other countries is expensive and not always comparable to care that you may receive in your local area / country. You are encouraged to purchase medical insurance that will cover you while on tour. Your regular health insurance benefits may not apply abroad.

6. Travel timing on our tour vary from day to day depending on the destination. For your comfort we make regular stops and try to keep your tour comfortable. However, depending on your medical history, some people may be at risk of discomfort or deep vein thrombosis (DVT) if they remain immobile for a long period on a journey. If you have had DVT, pulmonary embolism, a family history of clotting conditions, cancer, or treatment for cancer, stroke, heart or lung disease, or if you have had major surgery in the past three months we recommend you consult your doctor before travelling.

 TRAVEL DOCUMENTS 

It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, Service Vouchers, and your Passport with necessary Visa and Immigration clearance (if applicable), confirmed air-tickets, documents confirming insurance to cover the risk to life, limb, and property for the entire duration of the tour, medical clearances, inoculation/vaccination certificates, as the case may be, to be able to travel as per the Tour Itinerary. 

We would not be responsible/liable in any way for any error that may occur on the stamped visa by the Consulate/Embassy regarding names, attachment of wrong photographs, wrong passport number, duration, and type of visa (single/multiple) entry. 

We would not be responsible/liable for any loss of your documents, which are returned to us by the Embassy/Consulate through third parties, nor if your documents are lost/misplaced/delayed when sent through a courier company from one office to another or from the office to Embassy/Consulate/Travel Agent/Visa Agent and back. In the eventuality of any such loss, we would put in our best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities. 

Please take note that if you are flying, you may transit through different countries for which there may be changes in visa requirements such as multiple entry visa or transit visa. It shall be your responsibility/liability to ensure the issuance of the necessary/proper visa. 

VISA 

1. It is necessary for you to ensure that you have a machine-readable passport, which is valid for at least 6 months (For Malaysia – 9 months) from the date of return from the tour or as applicable. Furthermore, you will be required to take the appropriate visa for going on the tour. We provide you visa guidance services for which we will charge you. Such charges may or may not include the actual visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the consulate. 

2. It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. It is your responsibility to carry these documents with you. The company is not liable for denial for entry or exit, or costs incurred for not having correct and complete documentation. You must consult with appropriate consulates to determine if any visas or other documents are needed. Multiple-entry visas are required for some vacations while other vacations may require visas from more than one country, including separate visas for zones, specially administered by another country other than the home country you may be traveling through.

3. Please note that it is totally at the discretion of the concerned Consulates/Authorities to grant/reject your visa. It will be your responsibility/liability to apply for the visa with a complete set of documents required by the Embassy/Consulate within the stipulated period, thereby ensuring the issuance of the correct visa and timely compliance of the Visa formalities required for the tour you have booked. In the event the application for the visa made by you or the company on your behalf is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by you or where the visa could not be processed due to late submission of application by the tour participant or due to any other reason whatsoever, the company shall not be liable or responsible for the same. The consulate may require further documentation and/or personal appearance. 

4. Even if the visa is rejected, you would be liable/responsible to pay the stipulated visa fees, cancellation charges, and service charges of the company. In such a situation, the Company suffers losses because, sometimes, cancellation is made at a time of holiday rush like trade fairs, special events and the suppliers such as hotels, cruises, airlines, etc. have 100% cancellation charges. 

Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end. 

APPLY FOR YOUR VISAS EARLY AND AVOID DISAPPOINTMENT 

It is essential that you apply for your visas early. Given the security concerns and cautious approach adopted by Embassies and consulates, visa processing can take quite long. Hence it is of utmost importance that you submit the documents required to apply for your visa well in advance of your date of travel. At the time of booking your tour please make sure you have the appropriate passport valid for at least 6 months (For Malaysia – 9 months) after the date of your return to India, along with enough blank pages for all visas 

1. Personal Interview / Biometrics 

You may be required to appear personally before the embassy/consulates for any Interview(s) providing biometrics as and when required and advised by the concerned authorities. For USA Biometrics and personal interview will be on separate days which may or may not be consecutive. The cost of stay, transportation, and/or any other expenses shall be borne by you. 

Important Notes: 

• Embassies / Consulates may give you the Interview dates as per the availability. 

• Grant / Rejection of visas is the sole discretion of the embassy /consulate. 

• Embassies / Consulates do not grant visas on damaged passports. 

• You are required to furnish only genuine documentation. 

2. Why Is Personal Attendance Required For Some Visas 

Biometric data that will be collected are scans of your fingertips and a digital photograph of your face or eyes. There should be no cuts, wounds, or Henna (Mehndi) on your hands when going for biometric scanning. All UK, USA, and Schengen (EUROPE) visa applicants are required to provide biometric data as part of the application process. Children under the age of 12 may have to visit a Visa Application Centre to have their photographs and finger scans taken, but their photographs will need to be provided with the application form. Visa procedures change from time to time and from country to country. For USA, the biometrics and personal interview will be on separate days which may or may not be consecutive. 

3. Does Destination To Plan Guarantee Visa

There is no guarantee that Destination To Plan can get a Visa for you. Our role is only to assist you to submit a visa application that is correctly filled and signed by you. Embassies and Consulates have the sole jurisdiction and authority for granting Visas. Visas can take up to 2 to 3 months to be granted/returned. 

4. Why Is It Necessary To Confirm Services Before Visas Are Obtained

One of the mandatory requirements of the Consulates/High Commissions applying for tourist visas (in accordance with the visa rules of each country) is that the person/traveller applying for a tourist/visitor visa must have a valid confirmed return airline ticket reservation, confirmed hotel accommodation reservations and travel insurance. This is one of the many safeguards that the consulates take whilst issuing tourist/visitor visas so as to ensure that this is a genuine bonafide travel. 

5. On What Basis Is The Visa Granted Or Rejected Or Declined

It is the responsibility of the tourist to ensure that all information filled in the visa forms is correct and genuine. The visa is issued by the consulate after it does all its background checks, the financial stability of the tourist, and after assessing the risk as to whether the tourist is likely to return to his home country or would illegally overstay/seek employment in a foreign country. Destination To Plan have no role whatsoever to play in granting or denial of visas because each traveller/tourist has his or her own circumstances and situation whereby they have to convince the visa interview officer of their genuine intentions. 

6. What Are The Normal Reasons Of Visa Rejections

a. Fraud documents – No chance to reapply. 

b. Insufficient funds in the account – Passenger gets a chance to reapply while submitting good bank statement can break investment done in FDR and transfer the fund to saving account and enclose a letter from the bank for the same. 

c. Sudden deposits – Can reapply by giving an explanation on letterhead and proof for fund transfer.

d. Not provided evidence of business – Can reapply with business registration. 

Not provided original documents such as income tax returns and bank statement – Can reapply with original documents. 

e. Damaged Passport – In case visas are rejected by the consulates/embassies, you may consider re-application, provided we have sufficient time/working days prior to the departure of your selected tour date. 

7. Why Are Cancellations Charged If Visas Are Rejected

1. If the customer cancels his/her travel there are certain cancellation fees that apply such as the airlines, hotels, and cruises cancellation fees which then have to be passed on to the customer. As explained earlier Consulates require confirmed tickets, hotels, and insurance prior to accepting the visa application. Granting / rejection of visas is the sole discretion of the embassy/consulate. We only act as a facilitator for providing visa guidance services. 

2. Destination To Plan has to bear certain administrative, processing, and other expenses that are required to be made for making these reservations for the customer. These cancellation charges shall apply irrespective of the reason for cancellation. These charges are the genuine pre-estimate of the damages that we will suffer on account of cancellation and are payable without proof of actual damages. 

Hence, it is important before booking your tour package to study the cancellation policy and the cancellation charges that would apply once you book the package. Also please note that Consulates / Embassies have their own visa application processing fees and visa fees which have to be paid in advance at the time of submitting your visa application. In most cases, there is no refund of any part of the visa fees or the visa application processing fees returned, if the customer’s visa application is rejected by the consulate. In fact, many times due to cancellation, Destination To Plan suffers losses because sometimes the cancellation is done at a time of holiday rush and the supplier such as the hoteliers, airlines, and cruises have a 100% cancellation charge. You expressly agree to abide by the foregoing Terms & Conditions and Cancellation Policy. 

OVERSEAS TRAVEL INSURANCE

It is recommended that you purchase an Overseas Travel Insurance to cover the risk to life, limb, and property whilst on tour from the insurance company identified and recommended by Destination To Plan at the prescribed rate. 

You must read the terms of insurance coverage and check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the insurance company to rectify it as the company is merely a facilitator and will not be responsible/liable for any future consequences. Please ensure that you carry your travel insurance policy document with you on the tour. 

All the passengers above the age of 60 years have to undergo specified medical tests by the insurance company at their cost after which the policies are issued. It must be noted that any pre-existing diseases declared or undeclared are not covered under this insurance policy. 

If any adventure sports are included in the package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable/responsible for any death, injury or other loss due to your participation in such adventure sports and any release form that you may be required to sign by such person/service provider/club/association/organization/hobbyist/institution will be binding. 

Please take note that, in case of death of tour participant(s) all the arrangements for transportation of the dead body including procuring the death certificate, post-mortem, repatriation of the dead body and all personal effects/property and insurance claims, etc. shall be made by accompanying relative and/or accompanying known acquaintances of the deceased. The company shall not be liable/responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative and/or accompanying known acquaintances of the tourist. The company or any tour manager/tour director shall not be liable/responsible for the same. In case any of the relatives want to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relatives only at his/her cost.  

Please note that you have a direct contractual relation with the insurer and they are directly responsible to you for this relationship. You shall directly submit claims to the insurance company. The insurance company shall directly pay the settlement amounts to you and any dispute with regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the insurance company. 

AMENDMENTS 

If after the initial booking of the tour, you wish to make any amendment in the services, you will be required to make a written request and obtain an acknowledgment of the same from our Sales Officer. Change in services would include change of destination, change of departure date, addition to the services, deletion of the services, and change in passenger number. The requests are subject to availability and you would have to pay extra charges towards such amendments in services. Cancellations will be applicable if the change of service falls within the cancellation period. Terms and Conditions shall apply. 

NO REFUND FOR UNUTILIZED SERVICES 

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice or caused by your fault or compelled by circumstances such as ill-health, weather, external factors, etc. 

As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others). 

(i)  If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever. 

(ii)  If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours, etc. due to any reason whatsoever such as late reporting, ill-health, etc. 

(iii)  If you terminate your participation in the tour due to your own fault, negligence, or breach of these Terms. 

CANCELLATION 

If circumstances make you cancel your tour, the cancellation must be intimated to us in writing duly signed by each of the customers seeking cancellation at the Registered Office address at Warranty N Support Internet Private Limited, 24, Ashok Vihar Colony, Picnic Spot Road, Khurram Nagar,   Lucknow – 226022, Uttar Pradesh, India. and/or via telephone no +91- 9453500174 or email us at cancellations@destinationtoplan.com. 

Note: If the customer sends an email on any other email id except cancellations@destinationtoplan.com. The company is not responsible/liable to pay any compensation or damages or consequential loss or refund for replying/processing such cancellations request sent to other email ids if they are not processed. 

In case of cancellation, the cancellation charges shall apply as per the cancellation annexure shared with the customer at the time of booking:

1.  If there is any Land Arrangements purchased in conjunction with Cruise Vacation, please refer to Cancellation Table for Land Arrangements payments. 

2. In case of third-party products such as bus, train tickets, hotels, services during the trade fair period, festive period, the rules relating to cancellation and the cancellation schedule prescribed by the concerned third-party service provider would be applicable. In addition to the above penalties, we have the right to claim a service charge of Rs. 5,000/- per person additionally. 

2) There will be a GST of 5% applicable over and above all mentioned charges. Post deduction of cancellation charges along with tax, your balance amount will be refunded. 

3) Booking Form signed by one or more person/communication signed by such signatories would be treated as valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The computation of the period of notice of cancellation shall commence only from the time the written request reaches the company at its head office in Lucknow on working days within office time/or by sending an email on cancellations@destinationtoplan.com from the person who has signed the booking form on behalf of other tour participants for the particular tour. 

4) It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including medical, death, court orders, non-availability of documents, etc. 

5) The company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by you will be refunded in Indian Rupees (INR) only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges, and other overheads expenses, etc. as applicable from time to time and case to case, but no compensation and/or interest are payable. 

6) In the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: 

(i)  In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection. 

(ii)  If you fail to pay the tour cost in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation; 

(iii)  If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the applicable cancellation charge. 

7. After final payment a change of tour date or itinerary which is due for departure will be treated as a cancellation. Cancellation fees will apply except when the change is to an alternative departure and the package price is equivalent or greater, in which case any amendment costs incurred for airline charges, hotel, sightseeing, transportation, optional excursions, visa, and fees will be charged.

8. We reserve our right to amend or cancel the tour booked by you, without assigning any reason, such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you an alternate tour/date. If the alternative tour/date is not acceptable or you do not wish to travel we would refund the money paid after deducting any costs incurred by the company on your behalf, within a period of forty-five working days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expenses incurred by you.  

9. If you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter since we can act only on receipt. Verbal communication over a phone call is not accepted and cannot be constituted as communication. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company. The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damage we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end. 

10. Cancellation is applicable per person per booking and is based on the individual component cancelation policy stated on the voucher sent to the email specified by the customer. 

11. You agree to pay the company-required cancellation or change fees. In limited cases, some packages, hotels, airlines, and cruise do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel, airlines, and cruise reservations. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel, airlines, and cruise reservations.

12. If notice of cancellation is received by the company before final payment is due, the deposit will be retained along with the company’s cancellation fees. If cancellation is made after final payment is due cancellation fees will apply. 

13. Notice of cancellation must be made in writing directly to the company through email on cancellations@destinationtoplan.com along with booking number and payment invoice. 

14. If any of the tour participants mentioned in the Booking Form cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining tour participants. 

15. If a customer fails to join the tour on the day of departure, cancellation fees will be 100% (unless the customer notifies us of the delay and joins the tour later at their own expense).

16. Cancellation fees will apply as per the Cancellation table to additional accommodation, and/or chargeable transfers prior to and after the tour, itinerary extensions, or cruise reserved through the company.

17. Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties.

18. Any claim or complaint by the customer must be notified to us in writing within 5 days at the end of their holiday tour. No claim notified to the company beyond this period will be entertained and we shall incur no liability whatsoever in respect thereof.

19. If the cancellation by the company is not a result of a Force Majeure Event, the company will provide an alternative comparable tour (if available) and if an alternative is not available then a refund will be made subject to Cancellation Fees. The company is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel that may be affected thereby. The company is not responsible for other travel arrangements that you or your party have made outside the company and which are affected by our cancellations.

20. Early return expenses are the customer’s responsibility. There is no refund for absence or early departure from a tour, including but not limited to missed hotels, transfers, meals, sightseeing, cruise, or optional excursions. The company urges you to purchase travel insurance that covers such circumstances. The company makes no representation or guarantees concerning reimbursement, the scope of coverage, or other aspects of any travel insurance policy or claim.

21. Published Fares, Priced Match Fares, Promo Fares, and some other airfares booked are non-refundable. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled and no refund will apply.

22. Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply.

23. Customer’s booking stands cancelled due to ‘No Show’ or absence on Day 1 of the tour if any customer fails to join the tour on day one, it is termed as ‘No Show’ and will be treated as deemed cancellation and no refund will be applicable.

24. The company is not liable to give any details or bifurcation of the tour price or the cancellation charge.

25. You expressly agree to abide by the foregoing terms and conditions. 

REFUNDS 

1. Refunds (if any) for amendments and /or cancellations will be paid directly to you for bookings made directly with the company. For bookings made by Agent, Associates, the refunds will be routed through them. It may take 30-60 days to process refunds due to various supplier and airline cancellation rules and refunds will only happen once we receive from suppliers. 

2. The refunds will be paid after the deduction of the applicable taxes.

3. No refunds will be payable for any balance money to be paid and/or unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing, etc.)

4. As per Government of India (GOI) regulations any refund from the company for both, Indian or International tours will be paid only in Indian Rupees (INR) based on our buying rate on the date of refund as per existing statutes, rules, and regulations.

5. The refund will be paid by account payee Cheque/ NEFT/RTGS, even if the customer has made the tour payment partly or fully in foreign currency. 

6. Refund is always processed in the name of the family head marked on the booking form or in case of ad-hoc/corporate group it may be in the name of the institution/company who has made the payment on behalf of the group. 

7. The company is not liable to pay any interest on the tour amount paid by the customer. 

8. Tax Collected at Source (TCS) for international tours is non-refundable as it is deposited with the income tax department and recorded on the customer’s registered PAN. TCS once paid cannot be reversed, however can be claimed by the customer while filing their annual Income Tax Returns.

9. When tour price includes visa fee and if consulate/ VFS/ embassy procedure requires visa fee to be paid directly by the guest, then visa fee reduction will be given at the time of booking or will be refunded within 10 working days of submission of visa payment receipt by the guest. 

10. When tour price includes visa fee and the guest holds a valid visa for the tour, they are required to submit the visa copy at the time of booking to avail reduction of the visa fee. In case of unforeseen circumstances if tour reschedules then the guest will have to get the visa done according to the new schedule and bear the costs of the same.

11. When considering a refund, the company accounts for administration charges, cancellation charges imposed by various suppliers exclusive T&C with the company. Further, per person price changes due to the number of person changed from the original quotation also effects the refund claim. The number of other legitimate variables we take into consideration which we practice during the original quotation process as well.

12. All the refunds will be honoured in accordance with Booking & Cancellation table and/or written approval of refund by the company.

13. No liability on our part arising in any way out of this contract in respect of any international and domestic individual tours or any other services shall exceed the total amount paid by the customer for the tour, and shall in no case include any consequential loss or additional expense whatsoever.

14. The decision of the company as to the quantum of refund shall be final and binding upon you. 

INTERPRETATION 

As to the interpretation of the foregoing, the decision of Warranty & Support Internet Private Limited shall be final and binding upon you. We reserve the right to change the Terms & Conditions any time without any prior notice and without assigning any reason. 

JURISDICTION 

This How to Book Document is solely subject to Lucknow jurisdiction. 

TERMS & CONDITIONS

DEFINITIONS

In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified. 

• “You means the person / s in whose name and/or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as “Tour Participant” / “They” / “Guest” / “Client” / “Customer” / “Them” / “His” / “Her”. 

• “We” / “Us” / “Company” means “Warranty N Support Internet Private Limited” works under the brand name “Destination To Plan”, therefore, both these names will be considered one and the same and used synonymously therein.

• “Infant” means a person below the age of two years.

• “Child” means a person from the age of two and below the age of twelve years. 

• “Contractor” / “Supplier” / “Independent Contractors” means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries, etc. shipping company, railway, ferry, cruise, coach who are to provide the services to the client. 

• “Tour” / “Trip” / “Package” / ” Customized Holiday” means a tailor-made holiday designed as per the requirements of an individual customer and can be Domestic/ International. 

• “Tour Cost” / “Tour Price” means the price mentioned in the Tour Price Grid on the website/ mobile application/ SMS/ email/ WhatsApp/ brochure / E-brochure/ leaflet/ advertisements on print, electronic and social media, etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price. 

• “Extra Bed” or mattress means an additional roll-on mattress on the floor in a twin/ double bedroom. 

• “Tour Manager”/ “Tour Director” is a person designated by the company to conduct the tour as per the itinerary. She/he will also assist or guide the guest/s during the tour. 

• “Brochure” means a document with tour information in the form of a printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email, etc. 

• “Website” means www.destinationtoplan.com.   

• “Web pages” means pages on the Website www.destinationtoplan.com. 

• “Cancellation Policy” means and includes all the cancellation charges levied by the company from time to time, third party cancellation charges, etc. as more particularly described herein below or any other documents. 

• “Cancellation Charge” means a charge borne by the guest upon cancelling their tour for any reason whatsoever.

• “Visa” means a Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he or she has been granted permission to enter the country for a temporary stay within the specified period. (Note: The Company does not have any role to play for issuance/rejection of Visa other than being a facilitator).    

• “Visa Cancellation Policy” means and includes all the cancellation charges levied by the consulate which also includes visa fees and any supplementary charges like visa facilitation charges, courier fees, SMS charges, urgent fees charges by the consulate in addition to the administrative fees charged by the Company. 

• “Jurisdiction” means the geographical area over which a court or government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to Lucknow Courts / Forums. 

• “Terms and Conditions” means these terms and conditions and include the How to Book Rules, Booking Form, Web Pages, Brochure, Price Grid, Itinerary, Promotion Booklet, and other documents as may be notified from time to time”.

INTRODUCTION

We make all possible efforts to secure services from reputed suppliers for you so that you can travel safely and securely and you get the best value for money. We also sell travel related products designed and operated by Third Parties. All our products are sold subject to these Terms and Conditions, How to Book Rules, Offers, Promotions and Booking Form (collectively referred to as “Terms and Conditions” for the sake of brevity) and the contract between the Client and us shall be governed by the same. In the event of the Client booking through us, any third party tours or travel products or services, the Terms and Conditions specified by such Third Party / Tour Operator, including their payment schedule, cancellation, refund, rules, and regulations, etc. shall be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding kindly read the Tour Brochure, the Price Grid, the Booking Form, and the Terms and Conditions carefully. 

OUR SCOPE OF SERVICES

We are travel and holiday organisers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen, caravan, or any other facility or provider, etc. that is engaged to provide you services during the course of your tour. 

Therefore, please carefully note that:

1. You will need to adhere to the conditions, rules, and regulations, of each service provider. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check what the meal times are; at which you should make yourself available. The company is not responsible/liable for the consequences if you breach such rules and regulations;

2. If you cause injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same;

3. We cannot be held responsible/liable for any delay, deficiency/injury/death, loss or damage, etc. occasioned due to act or default of such service providers, their employees, or agents;

4. We will not be held liable/responsible in case the hotel provided is not the same as mentioned on the website/itinerary at the time of booking. We reserve the right to change the hotel at any time due to any reason. 

BROCHURE / WEBSITE INFORMATION DISCLAIMERS 

Brochures are designed/printed and made several months in advance and the description of the services mentioned in the Brochure, are as normally available and as accurate as possible. Circumstances beyond our control like major road work, traffic congestions, weather conditions, fairs, festivals, sports events, political/religious gatherings, strikes, change of management/closure of hotels/restaurants, overbooking of hotels/flights, cancellation/re-routing of flights or railways, closure of/restricted entry at a place of sightseeing may result in changes in the services/itineraries. Therefore, we reserve our absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour Arrangements and Sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases, the applicable cancellation charges levied by third-party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded. Photos of meals/hotel rooms/transportation/sightseeing/properties published in the Brochure are only for reference and may differ from the actual meal served/sights etc. Distance, Exchange Rate, Visa regulations, and temperatures, etc. mentioned in the Brochure are approximate or may vary. 

In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime. 

CONDITIONS OF OTHER THIRD PARTY OPERATORS

In the event you are booking through us a tour/travel service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund, etc., shall be applicable to you in addition to our terms and conditions. 

We do not take any responsibility for third party products displayed on our Website and cannot give any assurance or warranty regarding contents, quality, or safety of the product in any way, nor would we be liable/responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services. 

THE TOUR PRICE INCLUDES AND EXCLUDES

Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified/confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, telephone charges, a-la-carte meals, mini bar, alcohol, beverages, soft drinks, paid toilets, etc. or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you. 

BAGGAGE 

Client traveling by air will be subject to the airline restrictions/limitations on baggage weight/size/number from time to time. Traditionally, each airline allows their customers to bring one carry-on bag and one personal item, such as a pocketbook, backpack, or laptop bag. The dimensions of the handbag should not exceed 115 linear cms and the weight should not exceed 7 kgs. 

Currently, the airline restriction is 20 kgs for economy class on flights to all destinations except the U.S.A and Canada where a person may carry 2 pieces of checked-in baggage and 1 handbag. Furthermore, baggage is not included for internal flights in the U.S.A. One needs to pay for every piece of baggage checked in. The charges vary from USD 25 to USD 35 per bag. 

We are not responsible/liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra charges due to restrictions imposed by the airline. You shall be liable/responsible to pay all such charges directly to the airline. Also, we are not responsible/liable for any loss or damage to baggage while it is in the custody of the airline. 

Baggage allowance is based on a Weight or Piece (number of bags) concept. Please note that each airline has a different set of rules, regulations, and restrictions, and furthermore, airlines keep changing the rules quite frequently. Please refer to the concerned airline’s website and keep yourself updated. 

As porterage is not included in the tour price and due to limited space for luggage in the coach, we recommend that you carry per person one single suitcase of a size of 158 cms (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit/debit cards, ornaments, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach, or any other mode of transportation, at the place of amusement/sightseeing and/or at the railway station. Similarly, the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property, we will not be in any way responsible and/or liable. We may not be in a position to assist and/or lodge a complaint with the authorities. 

All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. The company has no responsibility for loss or damage to any baggage or personal belongings throughout the tour. The company recommends that each tour participant obtains baggage insurance. After return at the end of the tour, if lost articles are found and returned to the owner, a service fee will be charged. The Tour Manager/Travel Directors, carriers, hotels, and other suppliers who provide services on tour are independent contractors; they are not agents, employees, or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent, or otherwise. 

Please note that airline/baggage policies are revised from time to time. Please check with the concerned airline and keep yourself updated. 

AIRLINES

We shall in no circumstances whatsoever be liable/responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide a meal of your choice by the airline, denied boarding or down-gradation due to overbooking, or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking, etc. In these circumstances, we will not be liable/responsible for the injury, loss, or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline. 

AIRLINE, AIRPORT, OR WEATHER DELAYS

The company is not liable/responsible for any additional expenses or loss that may arise from government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work, meteorological conditions, security risks, or any other causes that are beyond the company’s control but which may affect concerned airline’s ability to operate flights on schedule. The company will not reimburse any additional expenses incurred by you as a result of such events or delays. The company will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control. 

CHANGES DUE TO NATIONAL/PUBLIC HOLIDAYS

During local or national holidays, certain facilities such as museums, sightseeing trips, and shopping may be limited or unavailable. In such instances, itinerary changes are made by the company seeking to reduce inconvenience to customers. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to customers. Holidays, closing days, and other circumstances may necessitate a change of the day of the week for scheduled regional meals, sightseeing, or other activities. If you feel your enjoyment might be diminished by any of these circumstances, please check with the respective national tourist office before selecting a specific departure date.

SAFE DEPOSIT LOCKERS

It is advisable that the tour participants carry their valuables on their person at all times. If Safe Deposit Lockers are available, the tour participants should avail the facility at their own risks and liability. This facility may be additionally charged by the hotel, which will have to be directly paid by the tour participant to the hotel. If the Safe Deposit facility is not available, the tour participants must take all necessary precautions in protecting their valuables as the company/service providers/company’s representatives shall not be liable/responsible for any loss of valuables or for making good such loss. 

PHOTOGRAPHS & PICTURES

Photographs or pictures appearing in the brochure or website or on the mailers are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to the itinerary. Maps shown are current at the time of publication and may not reflect the actual routing, should the itinerary change.

POSSESSION OF DRUGS

Any carriage or possession of illegal drugs will result in immediate termination of your tour. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over-the-counter drugs) for all countries and states you are visiting. Local country-specific laws may require you to carry a prescription from your doctor.

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS

You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in the hotel or during your travel in coaches, while on excursions or otherwise. 

If you forget to carry or if you lose essential travel documents such as passport, visa, tickets, etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable/responsible. 

In view of what is stated above, please carefully note that:

1. We shall not be responsible/liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence, or otherwise; 

2. We shall not be responsible/liable for any cancellation or curtailment of your tour compelled by any such loss of baggage, etc. and we shall pay no compensation or refund to you; 

3. Some coverage in respect of baggage loss or damage may be provided by insurance. 

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In the case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airlines responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. 

If your baggage is lost or misplaced at any time during the course of your tour, it is your liability/responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office, etc. 

TIPPING

1. Tipping is customary (unless otherwise stated in the Brochure; price grid) in all parts of the world for services rendered (e.g. porters, coach drivers, guides, etc.). 

2. Please refer to the below table: 

3. All prices listed in the table above are per day per person Euro/USD/AUD/NZD.

4. Public toilet attendants need to be tipped nominally after use.

PUNCTUALITY

This is a measure to ensure your safety and time discipline. Customers will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions. 

In case any sightseeing or services are missed due to your default the same will be non- refundable. Tour participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc. 

MEALS

1. If availed of a meal option on your tour, there are pre-set menus provided at standard Indian restaurants.

2. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. 

3. Unlike an airline, we cannot process for a special meal, diet meal, dietary requirements, the quantity of meal, etc. nor can we guarantee a special diet for customers. 

4. Please note that meals do not include alcoholic and non-alcoholic drinks and are on a chargeable basis. 

5. Please refer to the itinerary/website for details of the meals which would be served to you on the tour. 

6. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure, or any other condition. 

7. We cannot guarantee the quality of the foods as they are provided by the service provider. 

8. We recommend that customer with very young kids should carry their regular baby food if needed. 

9. Any missed meal by the customer due to his/her own will or due to late/non-arrival at announced meal timing will not be substituted or compensated. 

10. While we endeavor to select good quality restaurants for meals, we do not have direct control over their operations in terms of food, hygiene, sanitation facilities, etc., and the company is not responsible for any deficiency in the quality and service of the same. No complaints/ claims in this respect shall be entertained.

HOTEL / LODGE / SAFARI / CAMP

Keeping in mind the individual family traveller, we take great care to select hotels that are chosen both for their location, comfort, and great value. Generally, hotels charge a higher rate during major events/conventions and trade fairs, and where space availability is difficult; there is a possibility of your hotel being located further away. 

Room Type/ Category

a. Generally, the rooms are twin/double or single bedded, and an extra bed (if needed) is provided in the form of a mattress on the floor. You can upgrade the room to suite/ family room/ specific view room etc. subject to availability by paying an additional cost. If any customer wishes to have an additional room on tour, she/he can do so subject to availability by paying an additional cost. 

b. Single rooms are comparatively smaller in size and may be located on a different floor or in a corner of the hotel.

c. Assignment of rooms to an individual or a group is at the discretion of the hotel/ associate/supplier providing said service and is not controlled by the company.

d. Unlike other countries, most hotels in Europe do not have air conditioners or fans due to favourable weather conditions. Modern facilities such as attached toilets with showers/bathtubs are provided. The company cannot guarantee the availability of adjoining rooms/interconnecting rooms/non-smoking rooms/rooms on the same floor, etc. 

e. Hotels in Europe may/may not have room service facilities. 

f. Hotels in Europe and some hotels in the Far East can have exceptionally small rooms unlike what you may have experienced in other countries.

g. Triple Rooms are usually no larger than twin rooms in size; a third bed is often a rollaway bed in a twin room. 

h. In most countries drinking water is on a chargeable basis. You need to pay for the same and the company does not include such cost in the tour.   

i. The table below gives you the standard check-in/check-out timings in respective countries along with the maximum number of occupants in a room. However certain theme-based hotels may have different timings and certain rooms may have specific occupancy numbers. 

Refer to the below table for check-in times:

Please Note: 

• Early check-in and late check-out are subject to availability if requested but cannot be guaranteed unless pre-paid and confirmed in advance. 

• Connecting OR adjoining rooms is requested but cannot be guaranteed.

• Certain accommodation/cruise may ask for a credit card/security deposit at check-in, which is adjusted at check-out subject to the utilization of services by the guests.

• Certain cities in Europe have introduced a City Tax of EUR 2 to 3 per person per night which is payable by the customer at the time of check-out. 

• Few hotels do offer free WIFI facility whereas certain hotels charge a nominal fee, we recommend you study the hotel policy at the time of check-in. 

• Any damage caused to the hotel property by you will have to be paid by you directly to the hotel and we would not be responsible and/or liable for the same. 

• In certain hotels you may have to wait for some hours till the rooms are cleared. The same is subject to change from time to time.

• The above check-in time is approximate and may change as per the policy of the hotel. 

Single Accommodation

1. If you book on a single (solo) occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. 

2. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and/or your room partner are no longer willing to share a room.

3. The single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to a single room basis including the following:

a. Intended room partner was arranged by you. 

b. Intended room partner was arranged by the company for you. 

c. No room partner was found available for you.

4. Single guests sharing a room with other guests will have to abide by the room sharing policy of the company, which is sent on the guest’s registered email ID upon booking the tour. Any issues such as misunderstanding between room-sharing partners, damage/loss of personal items or hotel property, etc. are the sole responsibility of the sharing partner/s and must be resolved between them, the company is not responsible for the same. 

5. Any room-sharing partner resorting to harmful/ unhygienic/intolerable behaviour will be compelled to take a separate room immediately on tour by paying an additional single occupancy room charge.

Double (Twin) Accommodation

1. A double room has either a single queen-size bed or two separate beds. 

2. If you request a room with a queen-size bed, the same would be provided subject to availability. In case of non-availability of a room with a queen-size bed, a twin bedded-room would be given. 

Triple Accommodation

1. We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room. 

Children Accommodation

1. A child travelling for whom ‘without a bed’ charge has been paid would not be entitled to a separate bed in the hotel.

2. In case ‘with bed’ charge has been paid for the child and you decide not to avail of such facility whilst on the tour, you would not be entitled to any refund.

3. In case you decide to seek an extra bed for the child booked on a ‘without bed’ basis on this tour, this will be provided subject to availability and you shall be bound to pay an additional amount charged by the concerned hotel directly. 

4. For the convenience and comfort on tour, it is recommended that a family of three should opt for a double room with an extra mattress and a family of four should opt for two rooms. On international as well as on Indian tours, most of the hotels do not allow four people in one room for safety reasons. 

Damage Caused To Property

Any damage caused to the hotel rooms/ type of accommodation during the stay shall be borne by the customer and has to be paid immediately or before check-out. If the customer finds any pre-existing damage in the room, it should be immediately brought to the notice of the hotel staff and/or company Tour Manager / Tour Director. The Company is not responsible for such losses in any form or liable to pay any charges. 

ACCOMMODATION FACILITIES

1. Accommodation facilities like parking, restaurants, coffee shops, bars, gymnasium, spa, salon, swimming pool, sport and entertainment activities, child care/ play center, meeting room, business center, travel desk, doctor on call, lift/elevator, porter, laundry, internet, Wi-Fi, telephone, mini bar, alcoholic beverages, paid television channels, air conditioners, in-room safe and amenities, room service, etc. may be available depending on the type of the tour or destination, and will differ from property to property.  All these facilities may or may not be available on a complimentary basis and guests must check before availing the same. Any charges upon the use of such facility must be paid directly to the hotel by the customer.   

2. The company shall not be liable for any disruption of any of the services, facilities, and amenities offered at the hotel or accommodation type as well as deficiency in service including unprofessional behaviour of hotel staff as it does not come under the direct purview of the company.

3. To combat global warming, conserve natural resources, and practice sustainability, many countries/ governments/ local communities/ private establishments/ independent bodies, etc. have enforced restricted use of water, electricity, and air-conditioning which should be followed by every customer as a responsible tourist. 

4. In many accommodation types located in natural surroundings especially tents, camps, safari lodges, beach resorts, etc., insects like ants and cockroaches in the room and birds, monkeys, small animals, and the occasional rodent sighting around the room or hotel grounds are almost inevitable. It should by no means be taken as a sign of dirtiness, as it is simply a fact of life in these destinations/locations. 

ACCOMMODATION FOR CHILDREN BELOW 12 YEARS OF AGE

It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement cost is paid. In case the customer decides to make any change in the rooming while on the tour then they shall be bound to pay the additional amount charged to them by the concerned hotel directly. 

TRANSFERS

Transfers are provided depending on the tour booked and this will be clearly mentioned in your itinerary. 

Seat In Coach Transfers / Tours

• This service is based on air conditioned (SIC) Seat in Coach / Van / Hotel Shuttle. The size of the coach may vary depending upon the number of tourist participants travelling, but we are not liable/responsible if the air-conditioning equipment malfunctions for any reason.  

• SIC transfer is economical, offers great value for money, and is ideal for budget travelers. Based on a shared vehicle transfer, you share your coach/van seat with other tourists. 

• SIC Transfers/tour operates at a pre-decided time and designated point. 

• The SIC tour may operate from a hotel or from a city center location; the cost of transportation to the city center location is not included. In some destinations, the pickup and drop-off service from the hotel may cause a time delay and service is slower than private services. 

• SIC Sightseeing tours are conducted by English speaking guide. 

• If you or any of your co-passengers miss any service due to unpunctuality, we shall not be liable/responsible to refund any amount or pay any compensation/damages for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers or for any delays due to any reasons. 

• Smoking and consumption of alcohol, beverages, and snacks is strictly prohibited on coaches. 

• Please keep the coach clean to avoid discomfort to yourself and other tour participants. 

• Do not leave behind any personal belongings such as bag/purse / mobile phones/camera, etc in the coach while disembarking. The company would not be responsible or liable in case of loss of such property under any circumstances. 

Private Transportation

This service offers you to have your own privacy and convenience to travel at a pre-decided time. Depending upon your budget we may offer an air-conditioned vehicle. The class of the vehicle offered may vary depending on your needs and budget. 

• In certain destinations, the driver acts like a guide whereas, in other destinations, we have a separate licensed English-speaking guide for sightseeing services. 

• It cannot be assumed that the vehicle is at disposal throughout the day and may only cover transfers. 

CAUTION: 

For all transfers and tours please wait at the Bell Captain or Concierge Counter at least 10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN THE HOTEL’S COFFEE SHOPS OR ANY OTHER PLACE APART FROM THE DESIGNATED AREA. Please be punctual as most of the hotels do not allow waiting in the driveway area for security reasons. 

SAFETY

You are responsible for wearing your seatbelt when provided. Neither company nor the operator nor its agents or co-operating organisations or service providers will be liable for any injury, illness, or death or for any loss or damages or claims whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the operator or its agents or affiliated entities are liable in other circumstances.

PREGNANT GUESTS

The company does not recommend travel during pregnancy. The Company does not have/provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Customers should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

AIR-CONDITIONING

Air conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The company has no control over air-conditioning at hotels.

ALCOHOL & SMOKING 

The company enforces a strict no smoking (including e-cigarettes) policy, and alcohol consumption is not permitted on any motor coaches. Many hotels, restaurants, trains, cruises, and other venues are 100% smoke-free. Please check country-specific laws and regulations relating to smoking and alcohol consumption before visiting. 

CONDITIONS OF PASSAGE

These conditions are applicable to every customer of the company, who books a Tour or any Special Tour or Travel arrangement. In the event of a customer booking through us, a Tour or Tour Arrangement of any other Tour Operators like Hotels, Airlines, Cruise, etc., the “Terms and Conditions” specified by such Tour Operator, including their payment schedule, cancellation, refund, rules, and regulations, etc. shall be applicable, in addition to our “Terms and Conditions” while determining the contractual relation between the Client, the Tour Operator and us. 

SCOPE OF ACTIVITY

We are travel and tour organisers only. We do not control or operate any airline, nor do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, railways, cruise, or any other facility or service mentioned in this Brochure. Though we take care in selecting all the ingredients in your tour, we can only select and inspect them. As we have no control over running them, we cannot be responsible/liable for any deficiency in service, delays, improper services provided by any agency, airline, transport, hotel, cruise, or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners/coach operators/tour operators who are the Company’s independent contractors. 

We are also not responsible/liable for the delay or deficiency in services provided by the agency, airline, transport, hotel, cruise, or any provider of services, and/or any act or actions of co-travelers, co-passengers that may result in injury, damage to the life/limb or property of the tour participant or interfere with enjoying or availing the following and/or the other services to be provided on the tour. 

BEHAVIOR

The company is here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our tour participants. We will refuse to deal with and may terminate the holiday/vacation of tour participants who assault our company staff, suppliers, or fellow tour participant or who are abusive or aggressive to them and are generally affecting the enjoyment of others with their behaviour and you may be barred from future trips with the company. This may include (but is not limited to):

a. verbally abusive or offensive language towards anyone;

b. bullying behaviour;

c. inappropriate or abusive behaviour including uninvited physical contact, harassment, violence, or threat of violence;

d. excessive consumption of alcohol or intoxication;

e. the possession, carriage, or use of restricted substances or drugs (except for medical purposes approved by your doctor);

f. failure to comply with company’s (including a representative’s) reasonable direction;

g. conduct which, in the company’s opinion, is not compatible with other tour participant’s general enjoyment and well-being or the smooth operation of the tour;

h. the possession, carriage, or use of dangerous items (such as weapons);

i. breaking the law of the country in which you are travelling; and

j. any behaviour or conduct which brings the company into disrepute or damages its goodwill.

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travel with the company. We reserve the right at any time and at our discretion to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption, or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) tour participants may incur as a result of the travel arrangements being terminated.

You must immediately report any pre-existing damage in your room to accommodation staff and/or the company’s Tour Manager/Travel Director. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. The company is not responsible for any costs incurred concerning a guest removed from a tour or aircraft, ship, or train. You agree not to hold the company or any of its related entities liable for any actions taken under these terms and conditions.

REGISTRATION

The customer has been supplied with details for the tour arrangements and the Tour Brochure/Itinerary for the relevant package. The customer shall read the same as well as the Booking Form, Terms & Conditions, How to Book, Tour Brochure/Itinerary, Payment receipt carefully before filling and signing the same, which shall be binding on the parties and shall constitute a contract between the parties, on the Customer signing the Booking Form and making a payment towards the prescribed non-refundable interest-free advance amount. In case of one or more but not all tour participant’s signing the ‘Booking Form’, it shall be deemed and construed that the others have duly authorised the concerned signing tour participant’s assuming full responsibility. In cases where the Travel Agent through whom the customer has booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the customer has duly authorized the said Travel Agent to sign on their behalf assuming full responsibility. The signing of the Booking Form by the customer or by their Travel Agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Customer/s. 

No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, Term, or Condition set forth in this Brochure/ Itinerary. Any assurance given by any person shall have no consequence. The Company reserves the right to decline to register any person/s as Customer/s for any tour or to cancel their registration without assigning any reason. 

BINDING CONTRACT

There is no contract between the Company and the Customer until the Company has received the appropriate non-refundable advance. The full payment must be received in accordance with the procedure laid down in the Brochure/ Itinerary under the heading “HOW TO BOOK”. If not paid in that time, the Company reserves the right to cancel the booking with the consequent loss of advance and apply the scale of cancellation charges as mentioned in the “HOW TO BOOK” section. 

The Company has the right at any time and for any reason:

• To terminate the Contract after acceptance of advance but prior to the commencement of the Tour without assigning any reason whatsoever. In the event the Company terminates the Contract, the Company may refund the amount of advance to the Customer without the payment of any interest after deducting actual expenses incurred on the booking like visa charges, travel insurance, retention charges of overseas suppliers, ticket voiding charge, etc. 

• To amend, alter, vary or withdraw any tour, tour excursion, or facility it has advertised or published or to substitute an independent contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable/responsible for any demand, additional expense, or consequential loss suffered by the Customer or for any compensation claim. 

TRAVEL DOCUMENTS AND CLEARANCES

It shall be solely your responsibility/liability to hold valid and genuine travel documents and statutory clearance, to be able to travel on the tour. Your passport should be valid for six months from the date of return of the tour and you must have a current visa and travel insurance to cover your entire stay. Any overstay OR wrong information supplied to you may lead to deportation from the foreign country you are visiting for which we are not liable. 

Below are some of the specific restrictions for travel to Countries: 

It is your responsibility/liability to furnish all documents required by the Company for application of visa, etc. We are mere facilitators for providing visa guidance services. In the event, the application for the visa made by you or the Company on your behalf is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. Such charges may or may not include the actual visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the consulate. All costs, charges in respect of the said application for the visa shall be borne by you and the non-refundable advance paid by you shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by you directly; however, the Company can only facilitate and assist in submitting the visa application based on documents provided by you. Certain consulates/embassies may call for personal interviews and/or biometrics. 

As granting or rejecting visa and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial, or other related act/omission or for any loss, expense, damage or cost resulting therefrom. The position in respect of cancellation of the tour by you due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Company. Even if the visa is rejected, the stipulated fees of the Company shall be payable by you. There will be no refund, if you, or any member of your party, are unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the Company suffers losses because, sometimes, the cancellation is made at a time of tour rush, and the third party suppliers such as hotels, airlines, and cruises levy 100% cancellation charges. In such cases, cancellation charges as applicable by the Company will apply and the decision of the Company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end. 

The Company would not be responsible/liable in any manner whatsoever for any clerical error made by the concerned Embassy/Consulate regarding name, attachment of wrong photograph, duration and type of visa (single/multiple entry), or passport number. 

We always use the services of reputed courier companies for the purpose of transmission of passports to the Embassies/Consulates and to our Clients in various cities. We would not be responsible/liable for any loss or damage whether direct, incidental, or consequential caused due to transmission delays or loss of passport whether in transit or otherwise. The documents forwarded by you for visa purposes are sent by us to the concerned Embassy/Consulate through third parties and hence we would not be liable/responsible for the loss of your documents. We would, however, make the best attempts to trace your documents or assist you in obtaining new passport/alternative/certified copies of the lost documents. 

In the event that you are unable to travel on the tour date originally booked by you, due to rejection of visa by the concerned Embassy, you shall have the option to postpone your tour to any other future date or choose any other tour destination subject to cancellation charges of the previous tour. However, if you book and pay within the cancellation period and are unable to travel due to any reason whatsoever including non-availability of visa or any travel documents, the Cancellation Policy shall apply. 

HEALTH AND INSURANCE

It shall be your duty to inform the Company in case you have any medical condition that may affect your ability to enjoy and pursue fully the Tour arrangements and wherein the interest of any member thereof is prejudicially affected. 

• The Company reserves the right to ask you to undergo medical tests and to provide written certification of your medical fitness before departure. In the event that a medical condition has not been disclosed, the Company will not be liable/responsible to provide any assistance or money back. 

• It may be noted that the Tour Cost excludes the insurance premium. All the passengers above the age of 60 years have to undergo medical tests at their cost as stipulated by the insurance company after which the policies are issued. Pre-existing diseases are not covered under the insurance policy. 

• Further, the persons above the specified age of 80 years or tour participants wanting to extend their stay abroad beyond the duration of the tour shall also have to acquire the same at their cost. 

• In case, any adventure sports are included in the tour package, the Customer shall avail of the same at their own risk having regard to their medical condition. The Company shall not be liable/responsible for any death, injury, or other loss that may be occasioned due to participation of by Customer in such adventure sports. 

COVID-19

1. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the WHO, senior citizens and guests with underlying medical conditions are especially vulnerable. 

2. We request you to please take personal responsibility for your wellbeing. This begins with packing personal protective equipment like masks and sanitizers. Please adopt physical distancing and hygiene practices throughout your pre-tour travel arrangements and follow all health instructions whether physical signage or requests from our professional staff, once you are holidaying with us. To travel with Destination To Plan, you voluntarily assume all risks related to exposure to COVID-19. Full details of hygiene protocols can be found on World Health Organization (www.who.int) for all recommendations and health measures. 

3. COVID-19 requirements vary from country to country and region to region and you may be required to provide vaccination certificates, negative COVID test, or COVID antibody test. Airlines and other transport providers may also have separate requirements. It is your responsibility to ensure that you comply at all times with these requirements. No refunds will be given if you are unable to undertake some or all of your holiday due to your failure to comply with these requirements. You will be responsible for any resulting additional costs including travel and accommodation.

4. You may be required to undergo an RT-PCR test before leaving your country or/and upon arrival in the country you plan to visit. Tour participants have to pay directly for RT-PCR tests and any quarantine if required. The tour cost does not include RT-PCR test or quarantine accommodation, hospitalization expenses, etc. 

5. Every country has its own COVID policy and quarantine rules which you need to follow on tour. The company does not have any say or role in RT-PCR test or quarantine rules in India or/and out of India. 

6. During your tour if you get COVID the company is not liable/responsible for providing quarantine accommodation, hospitalization expenses, etc. The company shall not be liable for any loss or damage suffered by you for injury, illness, or death, or for any damages or claims whatsoever arising from COVID.

7. If you are tested positive for COVID during the tour your tour will be cancelled for the safety and health of other tour participants, and you will not be participating in any sightseeing and meals with other passengers. Even if the majority of your tour is remaining you will not be allowed due to the safety of other fellow tour participants. 

8. You need to make your own arrangements for your quarantine which including but is not limited to accommodation (It is at the sole discretion of the hotel whether they would allow you to continue your stay as per your booking or you have to check-in to another accommodation as per country quarantine policy), food, transfers, hospitalization expenses, medicines, flight changes, visa extension, etc. 

9. If you are tested positive for COVID before the start of the tour you will not be able to join the tour. In such cases, you have to submit your RT-PCR test report from two government-approved centers along with a doctor certificate stating that you have COVID and you cannot travel. The company will try their best efforts with the hotel, cruise, airlines, transporter, etc. to get you a refund after the cancellation charges are levied by the hotel, cruise, airlines, transporter, etc., and refund you the balance amount.

10. It may take 45-60 days to process refunds due to various supplier and airline’s cancellation rules and refunds will only happen once we receive from suppliers. The company cannot guarantee that you may only get a refund from the hotel, cruise, airlines, transporter, etc. as they can also give you a voucher with extended validity for future bookings. You understand and accept that you are happy to accept a refund (after deduction of cancellation charges) and/or extended travel voucher given by the company. You expressly agree to abide by these foregoing Terms & Conditions and will not make any claim in this regard against the company. 

ADDITIONAL RISKS

Additional risks may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, bus, car, truck, aircraft, and other means, animals, forces of nature, unrest, differing levels of sanitation, differing safety standards, risks associated with water, drinks, food, plants, insects and animals, diseases and transmission of disease to you or members of your family or party, accident or illness in areas of difficult evacuation or poor medical facilities, acts of governments; all occurring during the tour or while coming to or returning from the tour. You are voluntarily participating, knowing there are risks. You agree to accept any and all risks. You release and discharge the company, its related companies and personnel from, and agree not to make a claim against any of them for, any and all claims, known or unknown, arising from contracting for, traveling to or from, or traveling during, and in any and every way participating in a tour, even where caused by the negligence of any of these released and discharged persons and entities. This release and discharge of liability, assumption of risk, and agreement not to make a claim is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives, and assigns.

FORFEITURE OF ADVANCE

The Company shall be within its rights to forfeit the non-refundable interest-free advance paid by the Customer to the Company along with the prescribed Booking Form duly completed for the tour booked by the Customer. In the event, the Customer cancels the booking or on failure on the part of the Customer to adhere to the tour payment schedule as informed in the documentation checklist OR the visa of any country is not granted OR is unable to travel on the tour booked by the Customer due to any reason whatsoever including medical ground or sickness, the non-refundable interest-free advance shall stand forfeited and the scale of cancellation set out in the “How To Book” section of the Brochure shall be applicable and binding. 

The Client expressly agrees to the foregoing terms and conditions. 

LIABILITY

In the event of the Company exercising its rights to amend or alter any Tour or tour advertised in their Brochure/Itinerary after such Tour or Tour has been booked, you shall have the right 

• to continue with the Tour or Tour as amended or altered. 

• or to accept any alternative Tour or Tour, which the Company may offer. 

In either of these above cases, you shall not be entitled to or the Company shall not be liable/ responsible to you for any damage, additional expenses, consequential loss, etc. suffered by you or to pay any amount as refund. 

In the event that the Company is unable to conduct a particular Tour, the Company may at its own discretion, refund the amount of the cost of the said Tour to you (after deducting the applicable taxes and the actual expenses incurred by us on the booking like visa, insurance charges, ticket voiding charges, and other overheads as applicable, etc. on a case to case basis) without any interest on the same. You will not be entitled to make any grievance thereafter in respect of the same. Refund, if any would be paid to you as per the prevalent rate of exchange in INR as per the RBI regulations at the time of making the refund. 

The Company shall, in no circumstances whatsoever be liable to you or any person travelling with you for: 

• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage, or any kind of theft howsoever caused. 

• Any act, omission, the default of any independent contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, meals, carriage facility or service for you or for any person travel-ling with you howsoever caused. 

• The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including wilful negligence on the part of any person. 

• Loss of/delay of baggage by the airlines/coach/cruise/train. 

• Overbooking of seats/rooms by the airline/hotel. 

• Failure on the part of the airline to accommodate passengers despite having confirmed tickets or change of route, delay of flights, etc. 

• If in the event that you are booked on a particular airline and the said flight is overbooked/cancelled for whatever reason and you are not allowed/able to board the flight, you shall not hold the Company responsible/liable for the same and no claim whatsoever can be made by you against the Company for refund or compensation. 

• Any overstay expenses due to delay or changes in bus/flights/ships/trains or cancellation of special bogie or other services due to sickness, weather conditions, war, or any other cause whatsoever. 

• Rudeness or unprofessional behaviour of staff of airline/hotel etc. and/or facilities given etc. 

• Any kind of service denial or deficiency by any contractor/supplier. 

The Company shall not be responsible and/or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure). 

In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, excursion facility shall exceed the total amount paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever. 

The immunities provided under this contract to the Company shall be available to the company’s managers, including tour managers/tour directors, employees, servants, and agents but not to the contractors/suppliers selected by the Company. 

YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS

You will have to strictly follow the tour program and comply with the Terms and Conditions of the various contractors/service providers such as hotels, cruises, etc. 

You are responsible/liable to register with our representative at the appointed date, place, and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely. 

You are required to be punctual and adhere to the timelines of the tour and of the contractors/service providers. If you are not punctual, you could miss your flight, your transport/sightseeing/meals, etc. We will not be responsible/liable in any way in such situations. 

You shall not behave in a manner that may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers, or any other persons. 

You shall not carry any item or object, the possession of which is forbidden by any law, rules, or regulations. Nor shall you violate any other law, rules, or regulations. 

Should any tour participant misbehave or violate any laws, rules, or regulations, we shall have the right to discontinue his/her participation and exclude him/her from the tour at his/her risk, cost, and expense. Should we suffer any damage or liability on account of a tour participant’s misbehaviour, we shall be free to separately charge and recover our losses and expenses from him/her. 

For any visit which has religious significance (example: cathedrals/temples/mosques etc.), you will need to follow the rules and regulations set by them. Examples could be: 

i) Clothes not meeting the required standards. Wherever required, you should cover your head with a scarf; sleeveless clothes/shorts should not be worn. You must respect the place of worship. 

ii) Photography which may be forbidden. 

iii) Prohibition on eating or consumption of beverages. 

iv) Maintaining silence during religious ceremony etc. 

v) Obscene CDs, DVDs, books, or such other media that may not be permitted in keeping with the spirit of the place; 

PRICES, SURCHARGES, AND TAXES

The Company reserves the right to impose surcharges on any tour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable tour(s). Tours are priced and advertised exclusive of applicable taxes and such taxes will be advised to you at the time of booking and itemized on subsequent invoicing. 

VALIDITY

The prices of tour/s advertised in the brochures and on the Company’s website are based on costs in effect at the time of printing the brochure or hosting on the website. The Company reserves the right to alter prices of any tour at any time prior and /or post receipt of payment in full for such tour. All dates, itineraries, and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied. The rate of exchange will be as per the day of payment. 

FORCE MAJEURE

In the event of a Force Majeure Event (as defined below), the company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind. The company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an “Act of God” or any other condition outside The Company’s control (“Force Majeure Event”), including without limitation:

• Fire

• Landslides

• Lightning

• Volcanic eruption

• Typhoon

• Cyclone

• Tsunami 

• Inclement weather

• Storm or storm warning or natural disaster

• Environmental pollution or contamination

• Earthquake

• Low or high water levels

• Flood

• Water or power shortages or failures

• Tropical storms or hurricanes

• Riots or civil commissions or disturbances or any other acts of similar nature

• Sabotage

• Strikes of labour disruptions

• Arrests

• Restraint of rulers or peoples

• Expropriations

• Acts of terrorism

• War

• Insurrection

• Pandemic 

• Epidemic

• Quarantaine restrictions

• Government health advisories or warnings or alerts of any kind of nature

• Governmental and administrative actions (including the closure of borders and travel warnings and restrictions).

• Government seizures

• Refusal or cancellation or suspension or delay of any government authority or any license, permit, or authorization

• Damages to its facilities or the travel supplier and its facilities

• Or any other unforeseen circumstances or any other factors unforeseen by the company that adversely affects or hampers its ability to fulfill any of its contractual conditions.

• In case of events like landslides, lightning, volcanic eruption, typhoon, cyclone, tsunami, inclement weather, storm or storm warning or natural disaster, environmental pollution or contamination, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances or any other acts of similar nature, sabotage, strikes of labour disruptions, arrests, restraint of rulers or peoples, acts of terrorism, war, insurrection, pandemic, epidemic, quarantaine restrictions, government health advisories or warnings or alerts of any kind of nature, governmental and administrative actions (including closure of borders and travel warnings and restrictions), government seizures, airline malfunction, etc. it can be any one or a combination thereof, the tour participant may have to extend their stay in the particular country beyond the booked dates as per itinerary till the time the situation normalizes and/or the government of the destination country has not started outbound flights/cruise/train. In the context of the above situation, the company is not liable to pay or/make arrangements for any extended – accommodation, transport, meals, flight tickets, visa, etc. for the customer. You have understood these unforeseen risks and scenarios before booking your tour package with the company and you will not hold the company liable/responsible for any extended – accommodation, transport, meals, flight tickets, visa, etc. if any such need arises. The company shall not be responsible/liable for any loss or damage suffered by you for injury, illness, or death, or for any damages or claims whatsoever arising from such extended stay. 

GRIEVANCE

If the Customer has any grievance in respect of any services provided by any of the independent contractors, the Customer shall immediately inform the Company and the independent contractor, so that the Company can take up the matter with the independent contractor and the Company has the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have will be extinguished or reduced. 

In case of Customer/s grievance concerning services of any independent contractor the same should be communicated on the emergency telephone number given to you immediately, followed by written communication mailed to the registered office address at the below address:

Warranty N Support Internet Private Limited,

Customer Service,

24, Ashok Vihar Colony, 

Picnic Spot Road, 

Khurram Nagar, 

Lucknow – 226022,

Uttar Pradesh, India.  

Or you can call on +91- 9453500174 or email us at customerservice@destinationtoplan.com as soon as possible, whereby the Company has the chance to rectify any problems if the grievance is genuine. Failure to do so will result in the Customer losing any right as to compensation or refund. 

Any complaint by the Customer must be notified to the Company in writing within 5 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability/responsibility whatsoever in respect thereof. 

PRIVACY OF INFORMATION

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels, and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules, or regulations, such disclosure becomes necessary. This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above.

We may also use the personal information you provide us to review and improve the international and domestic individual tours and services that we offer, and to contact you (by post or email) about other international and domestic individual tours offered by the company that you may be interested in.

You agree to let us photograph and/or videograph the tour and specifically, you agree to let us photograph and/or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails, etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and/or videographs and statistics are our absolute property, royalty-free and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and/or videographs taken by you during the tour, we would be free to publish such photographs and/or videographs through all media including print media, websites, letters, emails, etc. 

CANCELLATION

As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the supplier. Therefore, any cancellation of tour/services booked by a tour participant will attract cancellation charges plus any additional taxes if any, as specified by the Company. If the Tour participant books a third party product or service, the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to the Company’s Terms and Conditions. Any cancellation of tour/services has to be in writing clearly stating the reasons for cancellation. 

You expressly agree to the foregoing terms. 

REFUND 

The Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the Cancellation Policies of suppliers like hoteliers, airlines, coach operators, etc., and the decision of the Company on the quantum of refund shall be final. Even for payments made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian Rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations without interest. 

Refunds (if any) for amendments and/or cancellations will be made directly to the Customer by the Company after deducting applicable taxes. In case of refund in foreign currency component, the said refund shall be made in INR only at the prevailing buying rate on the date of refund as per existing statutes, rules, and regulations. It would take at least 60 days depending upon the refund policy of suppliers to process such refunds. 

In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or tour advertised, the Customer who has booked for such Tour can exercise the option: 

• To continue with the Tour as altered or amended; or 

• To accept any alternative Tour, which the Company may offer; or 

• To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like visa, insurance premium, ticket voiding charges, POE charges, and other overheads as applicable from case to case) in full and final settlement and the Company shall not be liable/responsible to pay the Client, compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by the Company as per these ‘Terms & Conditions’. The Customer will not be entitled to make any grievance thereafter in respect of the same. 

In case the Customer is travelling on an amended Tour, the legal relation between the parties shall not change only by virtue of the amendment. The Customer opting to continue with the Tour Arrangements as altered or amended shall pay additional charges if any levied by the Company. 

RATE OF EXCHANGE APPLICABLE TO REFUNDS

Please note that refunds of the foreign exchange component of the tour cost will be based on our buying rate of that date. When we receive Indian rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable, and credit the proceeds in our bank account. When we refund the foreign exchange component to you in Indian rupees, we do so at our buying rate applicable on the date of refund, because the bank will convert the money at the buying rate and credit the same in Indian rupees. 

NO REFUND FOR UNUTILIZED SERVICES

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice or caused by your fault or compelled by circumstances such as ill-health, weather, external factors, etc. 

As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).

(i) If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever. 

(ii) If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours, etc. due to any reason whatsoever such as late reporting, ill-health, etc. 

(iii) If you terminate your participation in the tour due to your own fault, negligence, or breach of these Terms. 

YOUR SUGGESTIONS

If you have any tips, which you might want to share with us, do write to us at this address: Customer Service, Warranty N Support Internet Private Limited,24, Ashok Vihar Colony, Picnic Spot Road, Khurram Nagar, Lucknow – 226022, Uttar Pradesh, India or email us at customerservice@destinationtoplan.com.

SPECIAL REQUEST 

Where special requests for room allocation, diet consideration, handicap assistance on tour/hotel/transportation/cruise, etc. are made in writing at the time of booking, every effort will be made to try and deliver. However, the Company will not be held liable/responsible for claims of damages or consequential loss if such requests are not honoured. In the case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs, etc. to such persons. 

COMMUNICATION 

Communications transmitted to your mailing address/email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to the Company has to be in writing, not orally. 

Where you book directly with us, we will address communications to you at your mailing address and/or e-mail address given in the Booking Form. Where you have booked through a Travel Agent, we will address communications to your Travel Agent, who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by your Travel Agent with the Company. The company shall not be liable/responsible for any miscommunication, non-communication, or delayed communication. 

ADDITIONAL CONDITIONS APPLY IN CASE OF PROMOTIONS / OFFERS / SCHEMES 

Please note that in case of special offers, promotions, or schemes, the terms and conditions of these offers, promotions, or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions, or schemes in order to be eligible to avail of benefits under such offers, promotions, or schemes. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion, or scheme, you would not be entitled to receive the benefit under such offer, promotion, or scheme and these terms and conditions shall supersede any offer, promotion or scheme terms. We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published. 

CONDITIONS OF TRAVEL 

The Customer will have to strictly follow the tour program and return to India as per the validity of the air ticket. There shall be no refund if the Customer is not present at the commencement of the tour. It should be noted that for all purposes, it shall be the responsibility/liability of the Customer to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date, and time. If a Customer along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death, or loss of passport or any travel documents, no claim whatsoever shall be entertained for refund of unutilized services. Even if a Customer is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as ‘No Show’ on the tour and 100% cancellation charges will be levied. 

The Company reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company’s managers, including tour managers, employees, servants, and agents but not to the independent contractors selected by the Company. 

Each of these conditions shall be severable from the other and if any provision is invalid, illegal, or unenforceable, the remaining provisions shall nevertheless have full force and effect. 

If no suit/action is brought against the Company within 5 days of the last day of the international or domestic individual tour, the Company shall be discharged from all liabilities, responsibilities under/or arising out of this Contract and the Customer shall be deemed to have relinquished/abandoned all his rights under or arising from this Contract. 

If you book with a Travel Agent and your booking with that agent includes but is not limited to the Company’s arrangements, your contract is with your Travel Agent and the Company is simply a supplier to your Travel Agent. 

EMPLOYEES / AGENTS NOT AUTHORIZED TO CHANGE TERMS

No person including any of our employees, agents, or franchisees has the authority to alter, amend, or waive any stipulation, representation, term, or condition set forth in this document. Assurance if any, given by any of our employees, agents, or any other person, whether given verbally / in writing / by email / by SMS or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner. 

ERRORS AND OMISSIONS

1. In the case of computer or human billing errors, we reserve the right to re-invoice customers with correct billing. 

2. Every effort is made for the accuracy of our brochures and website; however, the company cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at the time of brochure printing and conditions may not be the same at the time of your journey. 

3. The airline(s) featured or nominated in our brochures or website do not by virtue of their endorsement commit or represent themselves either as contracting with any customer of a tour from the company or as having any other legal relationship with them. 

4. All bookings made with any provider of any transport, facilities, meals, other goods, or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by your agreement with the company. 

5. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition, or requirement of any government or governmental authority, official, servant, or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. None of the companies or group of companies, or any of their staff or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition, or circumstances.

AMENDMENTS AND SEVERABILITY 

The latest Terms, as amended, may be accessed any time on the Company’s website at www. destinationtoplan.com or will be sent to you upon your written request to the Company. 

If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision. 

In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity, or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company. 

If the dispute is not settled by mediation within [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Company. The Arbitration proceedings will be in Lucknow. The arbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning the award, the courts in Lucknow alone shall have exclusive jurisdiction. 

This contract will be governed by Indian laws. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court/forum/tribunal in Lucknow only. 

As to the interpretation of the aforesaid terms and conditions, the decision of Warranty N Support Internet Private Limited shall be final and binding upon you. We reserve the right to change the Terms & Conditions at any time without any prior notice.